Dead Bite Studios
Terms Of Service

- By commissioning me you are agreeing to my TOS. Terms are subject to change at any time, but you will be held to the terms set out at the time you make your deposit.
- I reserve the right to refuse any commission for any reason.
- If you are under 18 years old, you will need to find a 3rd party of legal age with whom I can enter the contract with. They will need to read and agree to my ToS, and all financial dealings will be agreed upon with them, and they will be responsible for payment.


Allergy Warning

- I do own two cats! I do try to keep them out of my studio, and they are kept away from the fabrics, however, I cannot always guarantee that I won't have pet dander on my person when I go to work. That being said, if you are deathly allergic to cats, PLEASE let me know right away, and I'll take extra measures to make sure that no cat dander of any sort gets on your order!


Contact

- My preferred method of contact is through email at deadbitestudios[at]gmail.com
- I may be contacted through other websites but once a deposit is paid I expect all correspondence regarding your commission to be done through email.
- I do my best to respond promptly to all emails, 24 hours at most under normal circumstances.
- I expect you to give me the same respect. If I contact you to approve something or answer a question I would appreciate promptness in response so I am not delayed in working on your project. While I’m working on your project, be sure to check your email at least twice a week.
- If you do not respond to my attempts to contact you for 30 days your commission will be forfeit and surrendered to me. No refunds will be issued.
- Quotes are valid only for the current opening unless otherwise agreed on, and all orders of $75 or less require full payment up front. Orders of $75 or more may be split into payments, but the first 30% payment is non-refundable for materials.


Turnaround Time

- I cannot guarantee any deadlines on large projects. I can only give an estimate based upon my current queue and working speed.
- Small projects are generally done within a week, two weeks at most.
- There is a rush fee of 10%-20% on any order that needs to be out by a short deadline, and it will only be allowed at my discretion.


WIPS

- I will only allow WIPs on large projects.
- Small projects will get an approval sketch, and once that is okay-ed, I will just keep going until completion


Payment

- A deposit is required before work can begin to secure your place in the queue and to buy materials.
- Your place in the queue is not secured until this deposit has been paid.
- This payment is non-refundable.
- The remainder of the cost will then be required before the product is complete.
- The deposit will vary or full payment may be required depending on the item ordered.
- Generally, large projects require a 30% deposit, and small projects require full payment upfront.
- I reserve the right to determine what is a large or a small project.

- Payment is accepted through Paypal only (possibly cash if you're local)
- Do NOT send me payment directly, I will send you an invoice
- If you send me a payment directly, I will immediately return it to you, and will disregard your order (meaning you'll have to resubmit your commission idea).
- I can ONLY ship to the address listed on your Paypal account. Please ensure this is up to date, and for all projects I will ensure your address is correct before shipping
- All prices are in USD
- I will not ship any product or order until it has been completely paid off. No exceptions


Shipping

- Quoted prices do not include shipping.
- Customers responsible for all shipping and customs costs. I will not falsify customs information.
- I ship from the US using the United States Postal Service.
- Once your project is finished I will box it up and then get the shipping cost for you. I will not ship the project until you have paid for the shipping.
- By default, my shipping quotes will include tracking and insurance
- I am not responsible for any damage that occurs once the parcel leaves my hands. If you're concerned about damaged or lost packages, please purchase insurance.
Shipping Note for Clients outside of North America
- Shipping to Europe and Australia for large projects is very expensive, and the customs fees are quite high. All of these fees will be your responsibility, please be sure to look into the import laws for your country and associated fees so you aren’t surprised. When shipping to Europe and Australia, packages are often handed off to courier companies in your country instead of national mail services. I cannot predict for sure which courier will deliver your package, but these courier companies often charge huge brokerage fees above and beyond the usual taxes and customs.


Cancellations/Refunds

- If you cancel, I reserve the rights to alter the design and finish the project to sell.
- I reserve the right to cancel any commission due to harassment, rude behavior, extreme nitpicking, or poor/lack of communication, etc. 30% deposit will not be refunded.
- If I cancel due to personal reasons I will refund everything, including your deposit, but I will keep all work and materials.
- If I am canceling due to harassment, nit-pickiness, non-responsiveness to communication, abusive language/behavior, non-payment, or breach of contract, or you are cancelling for any reason, liquidated damages shall be charged in the reasonable amount of 30% of the total cost of your commission.
- Unless agreed upon during quote process, commissions that remain unpaid for 30 days after completion are considered abandoned and are surrendered to me. No refunds will be issued.
- If you do not respond to my attempts to contact you for 30 days your commission will be forfeit and surrendered to me. No refunds will be issued.


Warranty

- Please inspect your product in full upon receipt. In the event of any shipping damage, retain ALL shipping materials and contact me immediately so we can make a claim with the shipping company. If there is no shipping damage, please inspect your product thoroughly and report any defects or issues to me within 72hrs of receipt of the product. If no contact is made within 72hrs, I will take it as an acknowledgement that you accept your product as delivered.
- If sending me something for repairs that I deem to be under warranty, you will pay to ship it to me and I will pay to ship it back to you.
- My workmanship is covered for 30 days after receipt of the product, please contact me with any issues right away.
- Incorrect markings are not under warranty once I have shipped the product to you. Please ensure you are happy with the markings before you okay the pictures of the finished product.
- If anyone modifies or attempts to repair the product without my permission, warranty is void.
- Clean all items before shipping back to me for repairs.
- Any item sent to me for repairs that is dirty, or modified without my permission, will be sent back without repair, at your cost.
- I am not responsible for any damage due to misuse or normal wear and tear.
- If you'd like a touch up, repair out of warranty, etc on your product, then contact me for a quote.


Restrictions

- Only the highest quality materials will be used. Do not ask for a lower cost by using lower quality materials.
- Works in progress are subject only to a reasonable amount of edits before an extra fee will be charged. Please ensure your reference art is accurate and that any alterations or specific details are discussed during the initial communication.
- The customer must also be aware of any items in my queue and that a very minimal amount of work will be carried out until it is your turn in the queue.