PDF version: https://drive.google.com/file/d/0Bx.....V4QktKZUE/view

TOS

In order to commission me, the buyer MUST be of legal age (18 years or older).NO exceptions!! If you
are NOT of legal age I can not accept your business. Not even if your parent does it for you. I am sorry.
Once the TOS (Terms of Service) has been acknowledged and nonrefundable down payment has been
received, the order will have a placement set in my Queue. I will not begin working on your
commission till the down payment, or full payment for small items has been payed.
When filling out the form to commission me for a quote you must provide your characters information,
what type of product you are looking into buying and if you have any deadlines you want me to meet. I
can not guarantee ANY deadlines given, as things do happen and can happen abruptly, I will take buyer
deadlines into sincere consideration but I'm not obligated to meet them. These are works of “art” and
quality will suffer to rush.
If you need / want a suit by a certain date for a Convention, It completely depends. If your convention
is one month away, and you want a head, paws, tail, and feet. It may not happen. I may or may not have
the correct color fur in stock. If I do it might be possible but everything depends on what your asking
for and if I have the supplies at the time. If it's 3 months away, I might be able to make it in time. I do
have a part time job so hours of work happen after I get off. Please refer to my FB page for mu
business hours. I'm one person working on these, and I don't have any help at the moment.
Fluffing Tails retains the right to deny any order under any circumstance. I also have the right to cancel
any orders due to rude buyer behavior, or difficulty. They will be refunded everything besides the down
payment upon denial /cancellation.
Quotes

When interested in a request for a quote we will need the following information.
-Buyer's information - Name, Address, etc.
-Character information: ( PG reference sheet ONLY )
Type of Product
Small Orders ( Paws, Feet, Arm Sleeves, Tails, ect.)
Large Orders ( Partial Suits, Head Only, etc. )
The Quoted price for the project will only last for ONE month, before subject to change. Upon
receiving the Quoted price, you will get an expiration date when that Quote becomes invalid.
After the Expiration date, you will need to be RE-QUOTED BEFORE commissioning Fluffing
Tail Creations.
Payment
For large orders ONLY, there will be a NON-Refundable deposit / down payment. This deposit / down
payment will be 30% of the final quoted price and it MUST be paid off within 30 days of the Quote

being accepted.
I will NOT ship your order until the full payment is received, even on Pre-Made items.
If I do not receive any form of response or payment from the buyer within the first month after
commitment to the commission (trying to contact via email and or FA notes), I will expire the Quoted
price. You will not receive a Slot on my Queue at this point.
If the buyer can not be contacted during payment planned commissions, (trying to contact via email
and or FA notes ), Or evade paying the remaining balance (ei. breaking payment deadlines more than
three times) I reserve the right to deem the project as abandoned and will remove the name from the
Que slot and change it as Pre-made auction project. All payments given at this point will be refunded
EXCEPT for the NON-REFUNDABLE deposit / down payment PLUS a $100 service charge on large
items depending on how far along the commission is.
NOTE: The service charge is ONLY if you break a committed contract, or if 35% or more of the project
is completed, with Fluffing.
I understand life happens but PLEASE keep in mind I am willing to work out payment extensions and
minimal payments. Since we do not start your project until all payments, or 30% deposit/down
payment, is received, time is easier to work with than wasting it.
I will try to work with every customer to the best of my ability and can hold onto a project for 8
months. ( for payment plans. Large items ONLY. ). Depending on a customer's individual situation we
reserve the right to a refund solution that may result in NO refund what-so-ever.
Please, If you would like to keep your spot in my Que. PLEASE get in touch with me. I can put your
spot on the back burner until you can start payments back up again. If I can not get in touch with you
then I can not help you with your spot.
Large Items are the ONLY things available for Payment Plans. Small orders MUST be paid in full
within 48 hours upon bidding / buy-out / commissioning. Failure to reach this time limit on Small
orders will result in not getting a spot in my que!!!
Payment is ONLY excepted via the following options -
Large Orders / Items -
PayPal
Square Cash
IF you must pay via cash, or check the money MUST BE MAILED IN A SEALED envelope.
Cash must be put in a normal envelope, and then placed in a brown/orange envelope and mailed. This
way it is not obvious you are mailing money.
For checks it must be folded into a piece of paper, like how you would fold a 8.5x11 latter placed inside
of that, and mailed to me.
Please if you are mailing by check for any type of product that the check dose no bounce. IF the money
does not go through your order will be put on lock till either the payment can be made, or I cancel your
order.
Small Orders / Items -
PayPal [HIGHLY preferred]
Square Cash

Work in Progress Photos
* I will post pictures of finished heads, hands, tails, and feet normally on my furaffinity account ,
unless, we need to get feedback from the commissioner. Feed back pictures will be by email, business
FB messenger, or Telegram.
* I will send work in progress pictures of the head from start to finish to make sure the commissioner is
happy with the expression, eyes, etc before I start to fur the head.
* If you are concerned about the types of furs I will use, I can send you photos/links of them before I
begin work. Please know that I can not match every color up exactly.

Cancellation/Alteration
Once a project is started, changes may not be made to the design. Depending on the type.
I reserve the right to cancel any commission at any stage of the process if the commissioner is
rude, threatening, or otherwise unreasonable. Unless we agree to them, no changes can be made to a
commission once I have purchased the supplies.
The customer may cancel the project at any time. The balance (minus the down payment) can be
refunded, or the full amount paid can be credited toward another project. I reserve the right to complete
the canceled project any way I choose and sell it at auction.
If you do not pay your monthly fees in accordance to our payment plan that is agreed to upon project
acceptance and cannot keep good e-mail contact, we reserve the right to cancel your commission and
refund you only what you have paid towards it, except the non-refundable deposit. If for any reason
something comes up that keeps you from being able to pay, simply e-mail me and explain the situation.
Failure to do so will result in me assuming you just don’t want to pay, and your commission will be
canceled.
Depending on how much of the project has been finished will depend on if a $100 service charge will
be taken from the refunded money. NOTE: The service charge is ONLY if you break a committed
contract, or if 40% or more of the project is completed, with Fluffing Tails.
There are cases where we may refuse a project. This could be due to time constraints, or the actual
subject matter. As with many other commissioners, there are certain lines that we will not or can not
cross. If we refuse a commission/project, the customer will be notified (with reason included).

Shipping
All our items are shipped through USPS with package tracking as well as insurance. All packages will

REQUIRE you to be there to sign to say you have gotten the package. I do accept international
shipping, however to have prices can vary and would need to be talked about. Shipping prices are
determined on a case by case bases as an additional fee to the agreed final suit costs and will depend on
box size and weight, so must be determined at the very end. Your item will not be shipped until the
entire project cost has been paid in full, including shipping.
Once you have received your package from Fluffing Tail, I am NOT responsible for any shipping cost
on returned items. Customer is responsible for ALL shipping cost.

Warranty/Returns
Every item comes with a 2-3 month warranty covering workmanship and materials. Repairs or
replacements will be made for free within this period. This is if a seam pops when trying on or if
something is to small ect. This can be talked about in detail between me and the customer.
Please note that the warranty will be null and void if:
*the item has been abused or used improperly
* the item has been altered in any way which caused a problem with the suit
* the item is soiled or has a smell, and has not been cleaned prior to return the customer has not
cooperated with efforts to collect shipping insurance on an item that has arrived damaged (see below).
If damage was caused by shipping then please file a damaged product report to the post office. All
items, unless requested not to, will have insurance on them which will help if they get lost, or broken
on the way to your hands.

Package Insurance/Damaged Shipments
Packages are insured for up to the full value. [Unless the buyer wishes for no insurance for what ever
reason]
If your package arrives damaged: Please don’t open it just yet. Please contact me and we can work
together with finding out how to make sure everything inside is no damaged and so forth.
There is no other way to claim the insurance, so please be prepared to undergo this procedure if your
package arrives damaged.
Please note that the procedure may be different for overseas deliveries, but I ask that you still contact
me immediately at the first sign of damage, before unpacking the box.

Liability
Fluffing Tails is NOT liable for any misuse while wearing my products that result in an endangerment
to your health, or body.
If you purchase a suit from me, PLEASE take care of yourself while suiting! Drinking lots of water and
taking breaks, having a handler and also knowing your own limitations is the BEST way to stay healthy
while in a fursuit!
Should you disregard your own health, cause any damage to your body, etc. I hold NO responsibility!
Also all products miss used and broken while in your care will not be fixed and will not be refunded.
EXTRAS
If you are getting a commission from me. I will email you a contract that I will have you sign. You will
either have to sign it digitally.
I MUST have a documentation saying that you have read, and understand the TOS and that you agree
to the details we have agreed on for your item.
Once the documentation has been signed no changes [unless we agree on it] will be made to the
product.
[TOS can be changed if what has been written dose no make sense or needing to be changed by
unfortunate events happening causing them to need to be changed]