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  @Qoph ( Administrator )
 
Full Name: Not Available...
Artist Type: Watcher
Registered since: March 27th, 2009 12:31
Current mood: hopeful
Artist Profile:
Avatar by fayv  fayv .

TROUBLE TICKET & SITE SUPPORT FAQ
Please read this before asking me a question. Most of the questions I receive are covered here.


Q: Why can't I upload a submission? / Why am i getting a '500 Error'?
A: The most likely cause is that your submission is over FurAffinity's 1280 x 1280 pixel limit for submissions. Although the website uses an auto-resizer tool to fix most submissions over the limit, the resizer can sometimes run out of memory and crash on especially large submissions, causing the error screen. To fix this, you will need to manually resize the image in a program like Microsoft Paint, etc.

Q: Why was my submission removed?
A: Your submission was removed because it violated FurAffinity's Acceptable Upload Policy (http://help.furaffinity.net/article.....olicy-AUP.html). When you registered for the site, you agreed that all of your uploads would abide by this policy. If you have a question about something on the policy, ask me and I will explain it to the best of my ability.

Q: Why was my submission taken down when there are other submissions violating the same rule?
A: Your submission was most likely reported by a Trouble Ticket. Trouble Tickets are the main way that FurAffinity staff find out about problem users and submissions. Consequently, if another submission that violates the AUP hasn't been removed, it hasn't been reported to the administration yet.

Q: Why was I punished for harassment when I was harassed first?
A: Retaliation against harassment is not looked upon any more favorably than the original harassment. If your harasser wasn't punished at all, they most likely reported your response without revealing whatever caused the problem in the first place. In any case of harassment, the best thing to do is either ignore or block the user, or report the problem to the administration if you feel that those steps are not enough.

Q: Why hasn't my Trouble Ticket been answered?
A: Unfortunately, FurAffinity Staff is made up of part-time volunteers who cannot devote a full schedule to handling tickets. Because of this, tickets can sometimes go unanswered for a long period of time. If your issue is one that potentially threatens your immediate personal security or that of the site, you are encouraged to message an online staff member to bring it to our attention right away.

Q:Can FurAffinity implement <idea>?
A: The area for suggesting ideas for site improvement is on the FurAffinity Forums, at http://forums.furaffinity.net/forum.....Suggestion-Box . However, keep in mind that it is possible that your suggestion has arisen many times in the past, and that those members who have seen it many times before may be less enthusiastic.

Q: How can I become FurAffinity staff?
A: FurAffinity staff are selected from individuals who have shown that they can perform their duties well in similar positions. Most staff members, including myself, spent a long period of time moderating the FurAffinity Forums. Other admins were chosen for their work in the FurAffinity IRC or their work on other furry related sites. Although you probably have good intentions, it is unlikely that users with no previous experience moderating sites with a large userbase will be made staff.


Statistics
Pageviews: 3366
Submissions: 10
Comments Received: 342
Comments Given: 251
Journals: 9
Favorites: 14

Featured submission

Latest Submissions

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uploaded: a year ago
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Fire Dragon by Ratte

faved: a month ago
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Toradoshi master58 Giackobe
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(this is towards no particular user, I decided to write this after several incidents)

Dear FA User;

I'm sorry that your submission was removed. Believe me when I say that I would rather remove no submissions at all. However, FA has rules for what can and can't be uploaded, and it's my duty to remove any submission that I believe does not follow those rules. I have nothing personal against you or the subject or your submission.

If you are confused about why the submission was removed, or if you feel that your submission didn't I would be happy to take some time to discuss it with you. I have no problem with talking over the issue with you. I'd prefer that you understand what happened rather than remain confused and make the same mistake again.

But please, don't send me PMs telling me that I'm an asshole, a prick, or whatever word you might use. Don't assume that I hate you, and that I'm out to get you banned from the site. I'm not sitting behind the computer laughing while deleting your submissions. I'm not bragging to other users or admins about how many submissions I removed today.

I'm just one of the volunteers who's trying to keep up with the 50 or so tickets that get put in each day. I don't want to cause trouble, I don't want to pick fights, I don't want to mane enemies. I want to make the site run as smoothly as possible, without angering anyone in the process.

So please, before sending me an angry PM or making an angry journal, remember that I'm only doing what I think is best for the site, and would be happy to constructively discuss the issue with you. Do this, and it will be better for the both of us.

Thanks.
Qoph
Posted:
2 months ago    

Comments:
Comments (33)   

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Artist Information

Contact Information
AIM: knnywood364
Yahoo: qophqoph17
Skype: ask
Steam: Qoph
Second Life: SirCorn Alter
Youtube: Qoph17

Shouts

  draekosilver DraekoSilver
  Posted: 3 weeks ago
 
just wondered if you knew about ACTA? its like SOPA's evil twin! http://www.youtube.com/watch?v=yQ56UNL5zeo

  salam salam
  Posted: a month ago
 
The problem was resolved. Thank you!

  eliascollie EliasCollie
  Posted: a month ago
 
I want to thank you all for everything that you have done for us to keep this site up and running ^^ *hugs*

  conger conger
  Posted: a month ago
 
I found a Qoph~

  eliascollie EliasCollie
  Posted: a month ago
 
I cannot honestly thank you enough for what you have done for me. Thank You so much!!!

  chaz625 chaz625
  Posted: a month ago
 
May I make a suggestion? IP ban people. Just throwing it out there.

  nekoboyyum NekoBoyYum
  Posted: a month ago
 
Some of the icons on my userpage have stopped displaying. Is there a limit to the amount of icons you can have on your userpage?

  dogcookingeggs DogCookingEggs
  Posted: a month ago
 
so when does an avatar stop being 'seizure inducing' and start being 'fast paced'? I really would like to know...

  chacomics Chacomics
  Posted: a month ago
 
ok

  masterpinpey MasterPinpey
  Posted: 2 months ago
 
i know my pics are to big its just i can't find a good computer photo shop to make art smaller and ill delete the big and im sorry

  zebadjuju zebadjuju
  Posted: 2 months ago
 
uhm can you note me plz? Ive had several upload removed because apparently, they are screenshots. Half of them were fucking gif animations!

  foxxyfire foxxyfire
  Posted: 2 months ago
 
keep up the good work