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Asking for PC Techical Support Help
3 years ago
Hey guys, I am in a bit of a pickle. I am decent at PC computers and graphics cards, but I am not expert, and I am at my wit's end, so I am here to appeal to any experts (especially dealing with graphics card issues) for help.
Please allow me to explain:
Currently I have an AMD Raedon RX 5600 XT, which contains three Displayports and on HDMI port. Recently, as some of you know, I purchased an Xp-pen 22r pro tablet for drawing and coloring; I also have two monitors, all are HDMI. The Tablet and one monitor use HDMI to Displayport cables, the other monitor simply plugs into the one HDMI port. Originally the table plugged into what I will call Displayport one and the HDMI to Displayport monitor into Displayport two. One day, after restarting my computer, the tablet wasn't getting a signal, changing the cable didn't work, but changing it from, Displayport one to Displayport three on the physical card did work (as it was up to then, unused), so I accepted that as a solution for the time being. Yesterday I turned off all the tablet and monitors for the night, when I turned them back on, the tablet once again was getting no signal. Reseeding didn't work, but swaping the cable from Displayport 3 to Displayport 2 did, unfortunately moving my HDMI to Displayport monitor cable to either Displayport one or three gets no signal, so now down one monitor.
From what I can tell, two of my Displayports simply no longer work, anything plugged into them simply doesn't register. it is as if my tablet caused two of them to stop working, but I can't see how that would happen. Now I am paranoid the last one my go, which means no tablet, which is required for my job. I have no clue why two of my card's displayports just stopped working and I can find nothing online about this. I tried updating the drivers, but of course, nothing. Tried swapping around cables with the PC both off and on, nothing, tried unplugging the monitor that is getting my signal and plugging back in after 30 seconds, nothing.
Any help would be greatly appreciated!
Here are my computer's specs:
Processor: AMD Ryzen 5 3600 Processor (6X 3.6GHz/32MB L3 Cache)
Motherboard: ASUS PRIME X570-P - ARGB Header (1), USB 3.2 Ports (6 Type-A), M.2 Slot (2)
Memory: 16 GB [8 GB x2] DDR4-3200 Memory Module
Video Card: AMD Radeon RX 5600 XT - 6GB (VR-Ready)
Power Supply: 600 Watt - Thermaltake Smart Series - 80 PLUS Gold
Please allow me to explain:
Currently I have an AMD Raedon RX 5600 XT, which contains three Displayports and on HDMI port. Recently, as some of you know, I purchased an Xp-pen 22r pro tablet for drawing and coloring; I also have two monitors, all are HDMI. The Tablet and one monitor use HDMI to Displayport cables, the other monitor simply plugs into the one HDMI port. Originally the table plugged into what I will call Displayport one and the HDMI to Displayport monitor into Displayport two. One day, after restarting my computer, the tablet wasn't getting a signal, changing the cable didn't work, but changing it from, Displayport one to Displayport three on the physical card did work (as it was up to then, unused), so I accepted that as a solution for the time being. Yesterday I turned off all the tablet and monitors for the night, when I turned them back on, the tablet once again was getting no signal. Reseeding didn't work, but swaping the cable from Displayport 3 to Displayport 2 did, unfortunately moving my HDMI to Displayport monitor cable to either Displayport one or three gets no signal, so now down one monitor.
From what I can tell, two of my Displayports simply no longer work, anything plugged into them simply doesn't register. it is as if my tablet caused two of them to stop working, but I can't see how that would happen. Now I am paranoid the last one my go, which means no tablet, which is required for my job. I have no clue why two of my card's displayports just stopped working and I can find nothing online about this. I tried updating the drivers, but of course, nothing. Tried swapping around cables with the PC both off and on, nothing, tried unplugging the monitor that is getting my signal and plugging back in after 30 seconds, nothing.
Any help would be greatly appreciated!
Here are my computer's specs:
Processor: AMD Ryzen 5 3600 Processor (6X 3.6GHz/32MB L3 Cache)
Motherboard: ASUS PRIME X570-P - ARGB Header (1), USB 3.2 Ports (6 Type-A), M.2 Slot (2)
Memory: 16 GB [8 GB x2] DDR4-3200 Memory Module
Video Card: AMD Radeon RX 5600 XT - 6GB (VR-Ready)
Power Supply: 600 Watt - Thermaltake Smart Series - 80 PLUS Gold
Sometimes when this kind of situation happens, it is due to faulty hardware. Pinpointing it can be a chore.
You've said you already tried updating drivers, but you did not specify if you updated the GPU, the tablet, or both. The more information provided on troubleshooting steps, the better.
Another avenue to try is to buy an entirely new HDMI>DisplayPort adapter cable thing and see if that works. If it does, then the problem will appear to be your other cables being faulty. If not, then the ports on the card or the devices are probably faulty.
You show a 600 watt PSU in your specs. But how old is it? Have you considered upgrading to a 650 watt or even 700 watts? You usually want to have head room to allow for more demanding hardware updates/additions down the line.
I have the same GPU as you, but my monitor natively uses DisplayPort and this allows my XP-Pen Artist 12 to have dedicated use of the HDMI port.
For the drivers I did both.
my 600 watt PSU is around a year and a half old.
Alas both monitors are HDMI only (well they have VGA ports too, but those don't help).
In any event, it feels like the ports on the card might be going. You can also try connecting the tablet temporarily to the HDMI port to cover all the bases. Right now the signs are pointing to DisplayPorts 1 and 2 having gone bad.
And if you have to get a new GPU, you will have a choice to make. You can get an RX 6600/XT or an RTX 3060. Maybe if you're lucky you can get an RTX 2060 or another RX 5600 XT... But getting an RTX card means fully scrubbing the AMD GPU drivers and software from your system.
The new card on order is a AMD Radeon RX 6600, not sure yet how much uninstalling/installing software and drivers I have to do for this.
It doesn't mean your computer will actually use a whole kilowatt of power -- it just means that's the PSU's maximum rated capacity. If your computer really only needs 500W, it will continue to only pull 500W. The reason to choose one much larger than you need (or are even ever likely to need in the near future) is stability and reliability; the more excess capacity the PSU has vs. the actual power consumption of the computer itself, the cooler it will run and the more stable its voltage regulation will be. (This can also help the PSU last a lot longer in service, too, so the initial investment can pay off in the long run.)
Sounds like you might need an upgrade to the 6000, Brian.
You'll pay about 200-250 or so but youd be set.
Maybe you can do an art drive to help pay for it. :D
Remove the tablet and leave just the normal setup you had until this point, restart the computer, if the monitors come up, swap them around, repeat to confirm all ports are working without the tablet. Afterwards remove one of the monitors and put in the tablet and repeat on each port, if all works your card, tablet, and monitors are fine. If this is the case then you most likely need a larger power supply, If the monitors work, but the tablet does not at that point, then that points to the tablet etc. etc.
I do know you can get one from XP-Pen's own store. So that's an option at least. Not a necessary one, but its there.
Since you have an RX 6600 on order, I can tell you that it pulls 30 watts less power than the 5600 XT. At least according to the stock reference cards. So on the outside chance that this is a matter of insufficient power, this could help.
The manufacturer's web page also says that the power adapter is rated for for 3 Amps @ 12 Volts. If that tablet is trying to power itself solely from the DisplayPort or HDMI, and pulling 3 Amps from those ports, that could well be what's killing your graphics-card ports; I don't think they're designed to supply that kind of load.
I also went and looked up the pro model you mentioned you have then yes you are missing the DC power cable that comes with it. If this gift was a used one I would suggest asking them if they happened to have that cable, if not you need to buy a new power cable. I was unaware of it being one of the actual LCD screen drawing tablets at the time, all LCD drawing tablets larger than perhaps 8 inches requires a power supply of its own. The model you have states it requires 36w much like the previous poster stated (12V/3A)
A single HDMI slot can supply 5v while a display port which is not really meant to supply power can supply around 3.3v
Because of this chances are what the card is doing on startup and shutting down other ports to help supply the power needed to run that one without blowing out the card.
TL:DR
Pick up the power cable and power adapter that are supposed to come with the tablet.
https://www.xp-pen.com/product/541.html - for reference to the tablet
https://www.storexppen.com/buy/83.html - For the new adapter
Could it be faulty?
The good news there is, there's nothing special about it, regardless of whatever boilerplate the manufacturers put in the user manuals about "only use our genuine approved replacements." Any 12V power supply with a suitable connector, that can supply at least 3A, will do the job.
Your only problem nowadays, of course, is that you might have to order one from Amazon, since you can't just nip down to the local Radio Shack anymore.
Unfortunately, a PSU can look like it's working, but it could be that the voltage or current regulation isn't stable and is allowing the output to drift too high or too low, or the voltage is "noisy" because one of the filter capacitors has failed... unfortunately, unless you have access to an oscilloscope, there's no good way to test or prove that even if you did have reason to be suspicious of it. I've seen flaky power supplies wreak all kinds of strange havoc.
But after a short that fried my cpu and motherboard, then it could only handle two at once, regardless of what ports I used
Other things to check are drivers and firmware updates.
Also, check your display settings. I don't mean just Window's Setting. I mean the manufacturer one. That would actually show what is connected/detected and perhaps if something is disabled or needs to be tweaked.
If your drawing tablet needs more power than the port can provide there is a high chance it has a DC powe cable or even a secondary USB port for power like the Wacom One uses.
Other option is to obtain a simple video card with DP out. It won't need to run high motion video, so for drawing a simple card added to your system should work as well.
and the regular port for the tablet.
Try to make sure the display port cables are in properly, too.
Some GPUs' display ports are located just a teeny bit too close to the case, causing the cable to not go in properly.
https://pctechtest.com/best-xppen-drawing-tablets
https://pctechtest.com/wacom-cintiq.....artist-22r-pro