FA+
Shop
My Facebook, and Email were hacked!
2 years ago
So friday i discovered that someone had hacked into my new-ish business facebook page, Paul Lucas Writing And Art, and accessed the ad account there. They set up a fradulent ad campaign to the tune of a $299/day limit over the past week and drained all the money I had in the attached paypal account. I since blocked facebook's access to my paypal and I contacted Meta customer service and they said they would look into it.
Unfortunately, I logged into the account this morning, saw that a new credit card was attached to it. I was immediately kicked out of my account and was locked out despite everything I tried. Worse yet, my email attached to it was apparently hacked too, because every communication I had with Meta was missing and unrecoverable. I spent most of the afternoon changing passwords everywhere. I can't get to their customer help without logging on, and trying both phone and email have turned up nothing so far.
I'd just accept the loss, but those facebook pages are still up and being used by the hackers, and I don't know what's going on with them. I've exhausted everything I cna think of to do at this point. If anyone has any suggestions, I'll listen
UPDATE
Talked to an expert in computer and cyber security I know. The good news is that my computer and phone are probably not compromised, but the bad news is that my hotmail account probably is, and the money I lost is probably gone for good.
It's too bad, I was using that hotmail account for 20 years, and it's plastered all over the place, here and elsewhere online. I changed the password for it, and it seems to be working okay, but better not take any chances. It's probably fine for casual conversations and I have a bunch of people who only know to get in contact with me through there. I'll contact Live.com by phone to see if there's anything to be done.
But I've always had alternate email accounts just for this sort of thing, and from now on I'll be using my gmail account for most correspondence from now on. My new primary email:
plucas1000[at]gmail.com
Thanks for everyone who responded or may respond yet. It's nice to have some sympathetic ears when this sort of thing happens. = ) FA has always beena mostly friendlya nd supportive community, so it's nice to see that hasn't changed.
Unfortunately, I logged into the account this morning, saw that a new credit card was attached to it. I was immediately kicked out of my account and was locked out despite everything I tried. Worse yet, my email attached to it was apparently hacked too, because every communication I had with Meta was missing and unrecoverable. I spent most of the afternoon changing passwords everywhere. I can't get to their customer help without logging on, and trying both phone and email have turned up nothing so far.
I'd just accept the loss, but those facebook pages are still up and being used by the hackers, and I don't know what's going on with them. I've exhausted everything I cna think of to do at this point. If anyone has any suggestions, I'll listen
UPDATE
Talked to an expert in computer and cyber security I know. The good news is that my computer and phone are probably not compromised, but the bad news is that my hotmail account probably is, and the money I lost is probably gone for good.
It's too bad, I was using that hotmail account for 20 years, and it's plastered all over the place, here and elsewhere online. I changed the password for it, and it seems to be working okay, but better not take any chances. It's probably fine for casual conversations and I have a bunch of people who only know to get in contact with me through there. I'll contact Live.com by phone to see if there's anything to be done.
But I've always had alternate email accounts just for this sort of thing, and from now on I'll be using my gmail account for most correspondence from now on. My new primary email:
plucas1000[at]gmail.com
Thanks for everyone who responded or may respond yet. It's nice to have some sympathetic ears when this sort of thing happens. = ) FA has always beena mostly friendlya nd supportive community, so it's nice to see that hasn't changed.
Consider getting the computing device you are using looked at. Might be the source of the problem.
Can't remember which one he recommended, though. Sorry.
1:Device
2:Change Email password, questions
3:? (Wait, FB account is gone, Requiem In Pacem)
4: Hope.
But thanks for the help and the support! I appreciate it, and all the comments you leave. I'm just a big introvert and can't always think of things to say back.
Think I remember your address, expect a Christmas card
Sorry about your situation!