For anyone who wants to get a government-assisted phone, like if you're on SSI or medicaid/food stamps or whatnot, do NOT get Safelink Wireless. I've tried upgrading my phone three times, and all three times they got the address wrong, forcing UPS to return it to sender. The issue: my address is in an apartment complex, and they INSIST on putting the actual name of the apartment complex with the address, so say my apartment complex is "Yiffsburg Apartments" and my address is "420 Yiff Street Apt. 34", they HAVE to put the apartment complex number at the front. In this last case, it got cut off, and what was left is "Apt 420 Yiff Street Apt. 34", which confuses UPS' systems, because it assumes that there's two apartment numbers in the same address. Even worse, they lock the damn system so only they can change the address, but then refuse to change the address, because once it's been shipped, it's out of their hands. I can't do a damn thing to change this issue. Even worse, I'm stuck with them, because without them, I don't have access to a phone.

So yeah, you're better off just getting a prepaid phone and service from Walmart than getting one from Safelink. Don't even bother with them. It's not worth the damn hassle.

UPDATE: Third time's a charm, I guess, and I finally have my phone. Dunno why this time it worked, when the last two times it didn't, but whatever...