Update on my laptop, kind'a
a year ago
General
So, I checked my RMA status, and apparently two days after it arrived at the service center, they'd already checked it, repaired it, and sent it back on its way... which doesn't make sense at all! It's out of warranty, so I was expecting to pay something for the repair, first off, and I never got charged, much less quoted... And it all seems like it took them no time at all, secondly, so I'm worried they didn't... fix it at all??
Anyway, I reached out to one of the live chat agents, and they told me they couldn't verify anything due to me contacting them over the weekend when the service center is closed. But my laptop is due to arrive back to me this Monday, according to FedEx, so I just pressed for a little more insight and asked, like, why didn't I get charged? Why didn't it take roughly 14 days like they estimate it usually taking for laptops? Did they even repair it at all? And the agent said that he couldn't say for sure, but in cases of very small, minor repairs, they'll just fix it for free and send it back pretty fast, so there's a chance that that's what happened.
I mean, I'm not holding my breath, but I can't really get any answers until tomorrow anyway, so I guess I'll find out once my laptop gets back whether it's charging again or not! :') If not, well, I'm probably fucked on a laptop. I mean, if they won't or can't fix it, there's no way I can afford another one. So... rip me! Hopefully that's not the case, but... we'll see.
Anyway, I reached out to one of the live chat agents, and they told me they couldn't verify anything due to me contacting them over the weekend when the service center is closed. But my laptop is due to arrive back to me this Monday, according to FedEx, so I just pressed for a little more insight and asked, like, why didn't I get charged? Why didn't it take roughly 14 days like they estimate it usually taking for laptops? Did they even repair it at all? And the agent said that he couldn't say for sure, but in cases of very small, minor repairs, they'll just fix it for free and send it back pretty fast, so there's a chance that that's what happened.
I mean, I'm not holding my breath, but I can't really get any answers until tomorrow anyway, so I guess I'll find out once my laptop gets back whether it's charging again or not! :') If not, well, I'm probably fucked on a laptop. I mean, if they won't or can't fix it, there's no way I can afford another one. So... rip me! Hopefully that's not the case, but... we'll see.
Shade
~diamonddragon
Fingers crossed, good news would be better than bad.
Jello Beans
~clear-jello
OP
Yeah, I really hope so, but I'm more worried that somehow, they couldn't recreate the problem I'm having, and then just didn't look into it more. So I dunno.
FA+