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WoW Hacked (Rant Warning)
16 years ago
General
(START RANT)
Whee... Just the funnest of times for me this weekend. My WoW account got hacked sometime between 3am and 6am Pacific Time this morning. Reason I can be that accurate is none of my guildies saw me connected between 10pm last night (when I went to bed) and when the last of them logged off at 3am. And I know it was before 6am, because that's when an email arrived from Blizzard saying that they had put my account on 1 day suspension.
Well... I go through my system, do a couple of scans to make sure I don't have any viruses or keyloggers or anything on my system (which I don't), then go to check a few other things... Well.. It appears that since Blizzard forced everyone to link their WoW accounts to Battle.net, which changes your login name to match your email address, that my email account was also hacked.
Well... I got my email account re-secured fairly fast, reset all of my logins for EVERYTHING online even if the usernames and passwords weren't even close to the two places that actually DID get hacked. Then... I wait on hold for 2 hours with Blizzard to talk with someone. They apologize profusely, remove two trial accounts that the hacker had added to my account, and stop a character transfer of my MAIN character that the hacker had ALSO initiated. They also do a password reset on my account so that I can get back in. Cool Beans!
I get everything all set again and log in... 30 seconds later I get disconnected! When I try to log in again, I receive a notice that my account has been banned. 2 minutes later I receive two emails... 1 Indicating that my account has been CLOSED due to Economy Manipulation (Meaning the hacker sold off my stuff!!!) and 1 indicating that my recurring subscription has been canceled.
I then spend ANOTHER 2 hours on hold to talk to ANOTHER Blizzard rep who tells me that the issue needs to be re-escalated to their Account Management Team, which has no phone number and you cannot be transferred to, before I MIGHT get access back. I am also informed that it will be a minimum of 2 days before I am likely to hear ANYTHING back from them.
This is all very frustrating... I mean... Yeah... I'm pissed that I've probably lost characters and equipment that I'll never be able to get restored... But... How is it that I can get EVERYTHING else (Bank, Credit Cards, Art Sites, etc) all re-secured within just an hour... And I can't even get into WoW after 4 hours of hold?
(End Rant)
Whee... Just the funnest of times for me this weekend. My WoW account got hacked sometime between 3am and 6am Pacific Time this morning. Reason I can be that accurate is none of my guildies saw me connected between 10pm last night (when I went to bed) and when the last of them logged off at 3am. And I know it was before 6am, because that's when an email arrived from Blizzard saying that they had put my account on 1 day suspension.
Well... I go through my system, do a couple of scans to make sure I don't have any viruses or keyloggers or anything on my system (which I don't), then go to check a few other things... Well.. It appears that since Blizzard forced everyone to link their WoW accounts to Battle.net, which changes your login name to match your email address, that my email account was also hacked.
Well... I got my email account re-secured fairly fast, reset all of my logins for EVERYTHING online even if the usernames and passwords weren't even close to the two places that actually DID get hacked. Then... I wait on hold for 2 hours with Blizzard to talk with someone. They apologize profusely, remove two trial accounts that the hacker had added to my account, and stop a character transfer of my MAIN character that the hacker had ALSO initiated. They also do a password reset on my account so that I can get back in. Cool Beans!
I get everything all set again and log in... 30 seconds later I get disconnected! When I try to log in again, I receive a notice that my account has been banned. 2 minutes later I receive two emails... 1 Indicating that my account has been CLOSED due to Economy Manipulation (Meaning the hacker sold off my stuff!!!) and 1 indicating that my recurring subscription has been canceled.
I then spend ANOTHER 2 hours on hold to talk to ANOTHER Blizzard rep who tells me that the issue needs to be re-escalated to their Account Management Team, which has no phone number and you cannot be transferred to, before I MIGHT get access back. I am also informed that it will be a minimum of 2 days before I am likely to hear ANYTHING back from them.
This is all very frustrating... I mean... Yeah... I'm pissed that I've probably lost characters and equipment that I'll never be able to get restored... But... How is it that I can get EVERYTHING else (Bank, Credit Cards, Art Sites, etc) all re-secured within just an hour... And I can't even get into WoW after 4 hours of hold?
(End Rant)
VinceWolftiger
~vincewolftiger
Which is why gave up on Blizzard and WoW
Nightmask
~nightmask
*awwws and hugs comfortingly* Sorry to her that dear I hope you can get it all straightened out in your favor quickly and somehow find a way to bring some justice down on whoever the thieving bastard is that went and hurt you like that.
fxrenamon
~fxrenamon
OP
Likely no way they'll track down whomever hacked my account... As for getting things straightened out quickly? Unlikely... I received an email Tuesday Morning indicating that it may take as long as 9 ADDITIONAL days for the investigation process... Leaving me without the deleted characters and unable to use my main characters because of all her gear being missing except the few pieces of tier and emblem gear I had and her bags being full of crap that the hacker was trying to move to a different server with my character.
Nightmask
~nightmask
*hugs and since he hasn't seen any updates sees if things have been resolved for his vixen friend and all better now for her*
fxrenamon
~fxrenamon
OP
Got my Main (Elly, Level 80 Night Elf Feral Tank Druid) and my DK (Level 60 Night Elf Death Knight) and their stuff back... They refused to restore any of my other characters.
Nightmask
~nightmask
*awwws and hugs* Bastards, should sue them since those characters just because they're virtual are still your property that you should have restored to you since you paid for them and worked so hard for them.
