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T-Mobile Hell
18 years ago
General
T-Mobile hell
If there could be one word to describe cellphones, it would be evil. Let me tell you a little story.
Mom and I go to the mall on the 11th to purchase Mother's Day gifts. Finally with some money in my pocket,
everything goes well. A T-Mobile sign catches my eye. At a small black koisk lit by hot spotlights, an African
American fellow steps up and hands me a pampflet as I pass. I stop dead in my tracks.
"What a perfect gift for Mom for Mother's Day," I think, "I'd promised her ages ago I'd get her a pink Moto-Razor."
The guy starts feeding me information, of course me not knowing anything about cellphones, I think is true. I try
to go through with the MyFAVES plan, a plan that lets you call 5 friends for free on any network. He runs that up
with a sidekick plan and swipes my card. Problem: No credit. Thank you America. So I can't get myFAVEs. He puts
me on a FamilyTime 1000 plan with internet and Sidekick Data plan.
My card doesn't work. It gets declined three times. He puts it through as cash and I run to an ATM. ATM doesn't
work. I run back, then run back to the ATM again (at opposite ends of the mall) It works, but only for $200. I go
back to the guy, he says "Go get more if you can." So I go back. By this time I am uber sore. It doesn't work. I
go back to the guy and tell him. He is busy with other customers. I run back again. It works for another $200,
then for $60, then I try again and it says I'm over my spending limit. (There is a $200 limit for bills on the
machine, and I have a $460 spending limit, appearently)
Why all the money? Well, a Sidekick alone is $300, but he promised me a $100 instant savings and a $50 rebate. I
beg my mom to give me the extra hundred to pay the bill, and she does (I pay her back later the next day by
withdrawing money directly from my checking account because my card was being a pissant.)
I get in the car and look at the bill. It's wrong. My mom thinks I got ripped off, but it turns out the guy
printed it wrong.
She calls my dad and bitches and I talk my dad out of (over the phone) cancelling. I get home and after a while I
start to get suspicious because my Sidekick isn't working. I call customer service, they tell me this:
If you are on SmartAccess (no credit or bad credit) you cannot have two phones if you have a Sidekick. Also, you
cannot have the FamilyTime 1000 plan
This meant that I had to cancel my Mother's phone, right after I'd just shown it to everybody at the Mother's Day
party. Mom and I get into it in front of everyone at the party and I totally end up humiliating myself. Dad says
cancel cancel cancel, but my mother says that by law, they have to give me what the guy said on the receipt. We
decide to fight.
That night, I copy the receipt and PDF it and send it to my dad. He faxes it with a cover letter over to T-Mobile
and it's been 5 days since then. No response, even after three calls to customer service. it all came to a
head today. I called customer service and said "That's it. I want a letter of recognition stating that if I wait
for you guys and I go over the Buyer's Remourse period (14 days) I won't be charged the $200 de-activation fee. The
guy tells me they can't do that. I ask him why, he doesn't give me a straight answer. he will not allow me to talk
to his supervisor, then he HANGS UP ON ME. Fucking HANGS UP ON ME.
You know there is something wrong with the company when Customer Service hangs up on you.
So, that was the final straw. I'm cancelling my Sidekick. Dad and I are going to go up to that stand and bitch
that guy out in front of the whole mall. He deserves humiliation for what he caused. we will make sure his
supervisor fires him. You don't do that to somebody's mother on the day you are supposed to be celebrating
her. I am so disgusted with T-Mobile and their Customer Care.
Anyone that's looking for a cellphone, I advise you to steer clear of T-Mobile, no matter how cool their damn sidekick is. They will screw you over like they did, me. That was a Mother's Day gift, G-D-it!
*snarls heavily and stomps off*
If there could be one word to describe cellphones, it would be evil. Let me tell you a little story.
Mom and I go to the mall on the 11th to purchase Mother's Day gifts. Finally with some money in my pocket,
everything goes well. A T-Mobile sign catches my eye. At a small black koisk lit by hot spotlights, an African
American fellow steps up and hands me a pampflet as I pass. I stop dead in my tracks.
"What a perfect gift for Mom for Mother's Day," I think, "I'd promised her ages ago I'd get her a pink Moto-Razor."
The guy starts feeding me information, of course me not knowing anything about cellphones, I think is true. I try
to go through with the MyFAVES plan, a plan that lets you call 5 friends for free on any network. He runs that up
with a sidekick plan and swipes my card. Problem: No credit. Thank you America. So I can't get myFAVEs. He puts
me on a FamilyTime 1000 plan with internet and Sidekick Data plan.
My card doesn't work. It gets declined three times. He puts it through as cash and I run to an ATM. ATM doesn't
work. I run back, then run back to the ATM again (at opposite ends of the mall) It works, but only for $200. I go
back to the guy, he says "Go get more if you can." So I go back. By this time I am uber sore. It doesn't work. I
go back to the guy and tell him. He is busy with other customers. I run back again. It works for another $200,
then for $60, then I try again and it says I'm over my spending limit. (There is a $200 limit for bills on the
machine, and I have a $460 spending limit, appearently)
Why all the money? Well, a Sidekick alone is $300, but he promised me a $100 instant savings and a $50 rebate. I
beg my mom to give me the extra hundred to pay the bill, and she does (I pay her back later the next day by
withdrawing money directly from my checking account because my card was being a pissant.)
I get in the car and look at the bill. It's wrong. My mom thinks I got ripped off, but it turns out the guy
printed it wrong.
She calls my dad and bitches and I talk my dad out of (over the phone) cancelling. I get home and after a while I
start to get suspicious because my Sidekick isn't working. I call customer service, they tell me this:
If you are on SmartAccess (no credit or bad credit) you cannot have two phones if you have a Sidekick. Also, you
cannot have the FamilyTime 1000 plan
This meant that I had to cancel my Mother's phone, right after I'd just shown it to everybody at the Mother's Day
party. Mom and I get into it in front of everyone at the party and I totally end up humiliating myself. Dad says
cancel cancel cancel, but my mother says that by law, they have to give me what the guy said on the receipt. We
decide to fight.
That night, I copy the receipt and PDF it and send it to my dad. He faxes it with a cover letter over to T-Mobile
and it's been 5 days since then. No response, even after three calls to customer service. it all came to a
head today. I called customer service and said "That's it. I want a letter of recognition stating that if I wait
for you guys and I go over the Buyer's Remourse period (14 days) I won't be charged the $200 de-activation fee. The
guy tells me they can't do that. I ask him why, he doesn't give me a straight answer. he will not allow me to talk
to his supervisor, then he HANGS UP ON ME. Fucking HANGS UP ON ME.
You know there is something wrong with the company when Customer Service hangs up on you.
So, that was the final straw. I'm cancelling my Sidekick. Dad and I are going to go up to that stand and bitch
that guy out in front of the whole mall. He deserves humiliation for what he caused. we will make sure his
supervisor fires him. You don't do that to somebody's mother on the day you are supposed to be celebrating
her. I am so disgusted with T-Mobile and their Customer Care.
Anyone that's looking for a cellphone, I advise you to steer clear of T-Mobile, no matter how cool their damn sidekick is. They will screw you over like they did, me. That was a Mother's Day gift, G-D-it!
*snarls heavily and stomps off*
The result? The carrier isn't really bound by ANYTHING that kiosk says or does because they're a 3rd party. I knew someone who got screwed over in a similar fashion by a kiosk selling service for Verizon. The kiosk did something stupid, Verizon refused to honor the contract because it wasn't drawn up properly, and the girl ultimately got screwed out of her phone.
The moral? Go to a T-Mobile STORE or a Cingular STORE or any other STORE that's actually operated by the carrier itself. At least then you get someone who (at least kinda) knows what they're talking about, and because they're an employee and representative of the carrier, the carrier is obligated to uphold the contract.
*huggles warmly*
As for them hanging up on you.... THAT is outrageous. >.<