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If it were anyone but Comcast, I'd be suprised..
15 years ago
General
As I've managed to tell a couple friends, in the short time I was able to find random wireless networks to connect to. I've had no internet connection whatsoever from Comcast. It went down on the 17th of last month during a storm that caused our power to go out, and we never got our connection back since.
It turns out though, that this time it's actually NOT because of the messed up installation they did over 3 years ago and refused to ever get around to fixing. But instead that they got some "weird signals" during the storm, and flat out shut off our connection for "safety reasons"..
We've called them multiple times, and every time they just send someone to do the same thing they have been sending everyone to do for the past 3 years. To check on our lines and see why the signal has always been so very very poor and unstable/nonexistent so often.
But they already know exactly why, because the first tech guy to show up about 2 and a half years ago (as well as every single one to show up to this day) already found out that it's because they are running a long cable to wrap all the way around the back of the house, to the other side. instead of just going to the correct side in the first place. Since they didn't want to take the time to dig under our driveway to lay new pipes to run it through, like they were supposed to do in the first place..
So anyway, we called when it first went down this last time. They sent someone to check again. He said the same thing all the others have, then managed to get things set up for Comcast to come down in a week to lay the new pipes and everything.
Next week comes, and no one shows up till about 4 PM. When someone does, the guy tells me he doesn't even know why they sent him, since they already know what needs to be done, and he doesn't have permission to work on anything.
He calls in, trying to get another attempt scheduled, but can't get so much as a date out of his managers for when they can get someone out here to do the job they were supposed to have done that very day..
so yeah.. that's why I haven't been around lately.. They now claim they will be doing the installation on the 3rd now, but this is their last chance before we drop them completely and hope the few other things available in our area aren't as bad as they sound.. >_<
It turns out though, that this time it's actually NOT because of the messed up installation they did over 3 years ago and refused to ever get around to fixing. But instead that they got some "weird signals" during the storm, and flat out shut off our connection for "safety reasons"..
We've called them multiple times, and every time they just send someone to do the same thing they have been sending everyone to do for the past 3 years. To check on our lines and see why the signal has always been so very very poor and unstable/nonexistent so often.
But they already know exactly why, because the first tech guy to show up about 2 and a half years ago (as well as every single one to show up to this day) already found out that it's because they are running a long cable to wrap all the way around the back of the house, to the other side. instead of just going to the correct side in the first place. Since they didn't want to take the time to dig under our driveway to lay new pipes to run it through, like they were supposed to do in the first place..
So anyway, we called when it first went down this last time. They sent someone to check again. He said the same thing all the others have, then managed to get things set up for Comcast to come down in a week to lay the new pipes and everything.
Next week comes, and no one shows up till about 4 PM. When someone does, the guy tells me he doesn't even know why they sent him, since they already know what needs to be done, and he doesn't have permission to work on anything.
He calls in, trying to get another attempt scheduled, but can't get so much as a date out of his managers for when they can get someone out here to do the job they were supposed to have done that very day..
so yeah.. that's why I haven't been around lately.. They now claim they will be doing the installation on the 3rd now, but this is their last chance before we drop them completely and hope the few other things available in our area aren't as bad as they sound.. >_<
I can only recommend AT&T U-Verse as an alternative. They're super reliable (here at least), and their prices beat out Comcast regardless. I recommend you go ahead and drop Comcast and make the switch. It'll be a breath of fresh air for ya.
Really wish Surewest was able to expand to our area. We had them while living at our last house (after getting sick of comcast over there too), and never had any problems with it for any of the years that followed.