Fucking Comcast
14 years ago
So at some point overnight, work's email server (hosted in-office, behind their Comcast connection) stopped getting email. Everything else on the Internet connection worked just fine - all web surfing, sending outgoing email, other servers hosted behind the firewall. But the email server just would *not* take connections from outside. My boss and I spent two hours trying to diagnose the problem. Eventually we were down to only one possible cause - Comcast.
So we call Comcast. Apparently the account was suspended due to a past-due balance. A combination of needing to cancel a credit card, and a recent change in accountants. No big deal, it was paid immediately and won't be a problem again.
The end result, though? Two hours of my Monday morning wasted because Comcast thinks this is a good way to get someone's attention, apparently. Look, I appreciate them not shutting down the whole connection (it was nice being able to log in to their site to pay the bill, for one thing, and at least our business could continue). But really - shut down *one* service and hope we notice?
I wish I could get away with sending them a bill for the two hours of my time that took.
So we call Comcast. Apparently the account was suspended due to a past-due balance. A combination of needing to cancel a credit card, and a recent change in accountants. No big deal, it was paid immediately and won't be a problem again.
The end result, though? Two hours of my Monday morning wasted because Comcast thinks this is a good way to get someone's attention, apparently. Look, I appreciate them not shutting down the whole connection (it was nice being able to log in to their site to pay the bill, for one thing, and at least our business could continue). But really - shut down *one* service and hope we notice?
I wish I could get away with sending them a bill for the two hours of my time that took.

Kobura
~kobura
Past due of how long?

craydrygu
~craydrygu
OP
I think it was 60 days, just judging by the dollar amount.

Kobura
~kobura
Ah well that is a long time. I had thought perhaps it was like the day of or after a bill's due date, which only would've multiplied the stupidity of this.

Hungry Lucario
~angrytoad
Just remember, Comcast Cares.