FA+
Shop
Yuma's Phone Adventures
14 years ago
So I signed on with Telus on a 3 year contract 2 months ago and got a brand new HTC Desire HD (a $550 phone given free with a 3 year contract) Well the day after I got the phone it said "Emergency Calls Only" so I called Telus and they said to do a battery pull which I did, however the volume button and the battery hatch are DIRECTLY beside eachother so I accidentally popped the volume button out and told the agent I did so she said since I pay the $8/monthly for insurance I could get it replaced. So I called them and they said it would cost an additional $150 so I said no as the volume would still turn up and down.
Later about 3 weeks down the road my phone would vibrate and not stop until I hit any button. Soon after this phenominon it stopped vibrating altogether.. I sent it off for repair concerned because the volume button was gone and I KNEW they would just say it's accidental damage even though the volume button was not related.
HERE"S WHERE IT GET"S GOOD! The repair was rejected. So I asked who I call to contest it, they gave me a number which I called. "Huh it's a dead line" I thought to myself. I called back the next day and asked who to call and they gave me the number for their office in Halifax and told me if that didn't work to call Telus Customer Service. So I called the number and got some company in ONTARIO! I bit my lips and called Telus and they told me that I would have to call HTC. So I did at this point shocked at the runaround but working tech support myself I was willing to endure calmly and I put on some tea.
The Agent at HTC said he would transfer me to their repair department and he also gave me the number for them incase the transfer failed. He transfered me BACK to the Telus line. By this point I was frustrated and getting angry so I called the number he gave me and it was for a FRENCH MASSAGE PARLOR IN MONTREAL!!!! I really thought I was toast so I called Telus and asked for a supervisor knowing how the system worked played in my favor here and I am getting a new phone in the mail. Telus did some weird acount changes taking my call display and making it for 1 year free instead of 3 so that it would cover the new phone I am getting.
So yeah... WHAT?!?!?!
Later about 3 weeks down the road my phone would vibrate and not stop until I hit any button. Soon after this phenominon it stopped vibrating altogether.. I sent it off for repair concerned because the volume button was gone and I KNEW they would just say it's accidental damage even though the volume button was not related.
HERE"S WHERE IT GET"S GOOD! The repair was rejected. So I asked who I call to contest it, they gave me a number which I called. "Huh it's a dead line" I thought to myself. I called back the next day and asked who to call and they gave me the number for their office in Halifax and told me if that didn't work to call Telus Customer Service. So I called the number and got some company in ONTARIO! I bit my lips and called Telus and they told me that I would have to call HTC. So I did at this point shocked at the runaround but working tech support myself I was willing to endure calmly and I put on some tea.
The Agent at HTC said he would transfer me to their repair department and he also gave me the number for them incase the transfer failed. He transfered me BACK to the Telus line. By this point I was frustrated and getting angry so I called the number he gave me and it was for a FRENCH MASSAGE PARLOR IN MONTREAL!!!! I really thought I was toast so I called Telus and asked for a supervisor knowing how the system worked played in my favor here and I am getting a new phone in the mail. Telus did some weird acount changes taking my call display and making it for 1 year free instead of 3 so that it would cover the new phone I am getting.
So yeah... WHAT?!?!?!
...now i'll have to call my provider up to find out why they didn't include the french massage parlor in my service package..lol