Note to artists: How to not lose business
14 years ago
There have been journals popping up that involve artists complaining about how their customers are as dumb as ricks and how they don't know how to commission, and I've talked to friends who complain about artists that are total fuckwads when it comes to doing good business. Plus I've seen a lot of guidelines by artists that put down their customers and assume they're all twits
I got annoyed by this because at least 2/3s of the complaining isn't because of the customer, but rather the artist. So why not write something up to be (hopefully) used as a guideline to not lose potential profit
.1) Don't be fucking lazy
If it is some giant ass piece with an insane amount of detail, then sure, it'll take a bit of a while to get it done, bu if you're taking longer than needed, or you're bantering around doing nothing, it's only going to piss off your customer and chances are you'll end up losing him/her.
2) Don't be snobby
You ask us to be polite, but you have to understand it's not a one way thing. If you treat us like utter crap, then obviously it's going to make us uncomfortable about buying from you.
3) Do not overcharge
No this isn't about bitching about giant ass prices with some artists. This is about getting what we pay for. There are people who will seriously charge +$100 for mediocre work when you can get even better quality for less than 1/4 the price. It's really messed up and even if you fully show the market what you're giving them, that is no excuse to be a twit and charge assloads of money for a polished turd. I know you have to pay bills, but so do we.
4) Be clear about your ToS
That means having it easily found and easy to READ. If we have to jump from hoop to hoop to find what you will and will not draw, or to find out what sort of fine print you have behind what we pay for, then yell at us for not reading your terms that are apparently almost impossible for us to find, then why bother?
5) Let us see what the hell you're doing
Some artists assume that we're all Shakespeare and can use words to paint images in our head. Sadly that's not the case. We want to see stages at least, so that way if you fuck something up, you don't need to do it all over again and end up pissing you off. This bit is for your state of mind, and our patience.

Renzo
~renzo-petrucci
completely agree, excellent advice.