Question For Artists: Commission Advice
14 years ago
It's that time again, snow flakes, bone chilling cold, people showing faux courtesy and kindness to each other...Yep, it's Christmas.
But enough about that. Basically this is sort of an Q&A to artists who happen to be watching me and hopefully respond.
In short, Imma need sum moneys! So I'm asking advice and proper usage of transaction companies (Alertpay, Paypal, etc..) so that I may FINALLY start taking commissions. I've heard some serious horror stories dealing with both commissioners and certain transaction companies (*cough* Paypal *cough*) which was part of the reason for me not hopping on the band-wagon. But times are tough and I need some extra dough flying my way.
So ANY input and advice you guys have would be sorely appreciated!
But enough about that. Basically this is sort of an Q&A to artists who happen to be watching me and hopefully respond.
In short, Imma need sum moneys! So I'm asking advice and proper usage of transaction companies (Alertpay, Paypal, etc..) so that I may FINALLY start taking commissions. I've heard some serious horror stories dealing with both commissioners and certain transaction companies (*cough* Paypal *cough*) which was part of the reason for me not hopping on the band-wagon. But times are tough and I need some extra dough flying my way.
So ANY input and advice you guys have would be sorely appreciated!
Hopefully it helps you out one way or another.
https://www.dwolla.com/
Alertpay is a big no-no atm, since they don't allow for funds to be bank-transferred
Dwolla is USA only, so no international sales
Basically just go with paypal and discuss all details in emails or notes before, then there should be no trouble at all.
sure it could be cheaper/better, but atm it's the best we have for international transfers
Tell people so send PayPal with only their username in the payment comments box. I've heard mentioning "FA" won't cause problems, but to be safe, it's best to avoid it. There's misinformation all over the place about FA and PayPal. I've heard you are allowed to sell porn via PayPal, but it must be a physical product, not a service. Since commissioned art is generally a service and often not mailed to the commissioner, this causes confusion about the rules. Avoid it altogether by only mentioning user names in PayPal comments.
Don't ask people to send payments as "gifts", because if you get too many of those, PayPal may freeze your account on grounds of trying to avoid transaction fees (which is exactly what would be happening). Either take the PayPal fee into account when pricing your work, or ask for an optional tip to cover the fee. I always cover the fee, even though no artist has ever asked. I send almost all payments as "services" since I don't want to give out my mailing address if I won't be receiving anything in the mail.
Try not to spend the money until the commission is done. It's a good idea to screen for potential bad customers, but any number of things can happen that may warrant a refund. Maybe they like the sketch but don't want color after all.
Having asked for over 100 commissions over the years, I can tell you that every experienced artist asks for payment up front. If clients are interested in paying half-n-half, charge them an extra 30-50 cents (US) for the extra transaction fee you'll have to bear for the two transactions. The standard fee for PayPal is 30 cents for the transaction plus a 3% fee. For a $15 commission, that would be 75 cents. Larger payments have a lower percentage fee, but I forget what the cutoff is.
Keep a written list of commission names, PayPal addresses, alternate contact address, and the date you were first contacted. This makes it easier to look up the original notes and references, and lets you contact the customer easily if FA blows up [again]. Also write down the PayPal transaction number once you know what it is.
Like it or not, though, the person receiving payment is always at a disadvantage when it comes to PayPal disputes. Be nice, but watch out for people who are pushy and indecisive. If they file for a dispute, it will be tough to keep the payment you've received. This is true for most transaction systems, though, including credit cards.
As for AlertPay, I know they are having an issue accepting payments from VISA and Mastercard, but American Express cards are still working. This means that you'll likely not get much use out of AlertPay, but it is still an option. Unlike what Macavity said, I was under the impressions that bank transfers are also still working, and only credit cards are having problems, but that might have changed recently. Better check the site to make sure.
It's really the business of doing commissions which takes some organizational skills. Processing the payment is easy.