The week after cons are always a tad more busy than normal for my modest inbox. After FC I had, oh.. about 50ish to get to.

Mostly quotes, questions, and keeping up with existing customers.

I will be the first to admit I am not amazing with emails, I get to them after the work day, and allot around an hour to get everything caught up. Not to mention I tend to check emails on my phone when I am not in a position to respond fully. During busier weeks it is not as easy to find the time to sit down and answer every inquiry. So, before, during, and after cons we really do work more hours than usual, and the time simply is not there in a day. With such an emphasis on production, it's easy to overlook a few emails here in there.

I think the easiest way to confront a problem is to just admit it, and go from there.

We are going to bring back the website. This will at least cover many of the FAQ I get. The main reason we took it down in the first place was because we had more than enough business. To top it off I initially wanted to be there for every question, and be the maker you could talk to anytime. Make sure that there was a one on one kind of connection, even for the simple stuff. At first it was fine, but as we became much busier as we grew this became almost impossible. And yes, it was a little short sighted to think I could handle every little question personally. But that's a big part of what I set out to do, and had I the choice, I would continue to do just that.

One other thing I intend to do is get a part time office helper. Just somebody to make sure everything is up to date, and all the details get the attention they need. I already have a person ready to go on this one, I just need to work them into the system.

The last thing I want to do is apologize to anyone that has trouble reaching me.

-Jeff