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Some more ARCOR-nonsense. Douglas Adams, here I come!
18 years ago
General
Yesterday I noticed that some money was passed on from my account to the one of my funny little phone company... which reminded me that I didn't get a letter with a bill for this month... which could only mean that they sent it to W-Street, despite knowing that I've been living in M-Street for four weeks. *sigh* So I went to one of my friends again and called the ARCOR-guys.
Me: “I didn't get my bill for this month. Could it be that you're still sending it to my old address?”
ARCOR-guy: “Oh, yes! I can see it on the screen just now that you were moving.”
Me: “Exactly. But I thought that was already established in prior letters and phone calls...?”
Guy: “So when are to going to move to W-Street?”
Me: “About a year ago and since four weeks it's not my home anymore. NOW I'm living in M-Street. You actually even sent a letter with a form to that place a few weeks ago.”
Guy: “But the phone is not switched to your new place yet!”
Me: “I know. But why send the letter to the old address when I'm not there to catch it?”
Guy: “Because this is where your phone is still signed to.”
Me: “But this doesn't make SENSE! I can't believe that I actually have to DISCUSS this!”
Guy: “Whatever, I can change the address if you like.”
Me: “Whee, go ahead!”
Guy: *does some computer-work*
Me: “Oh, by the way... In one of my earlier calls your colleague told me I could get a new modem because my old one you gave me back then is completely outdated.”
Guy: “Sure, I just have to check what your old one is and when you received it. *clickclicktypetype* Hm, are you sure that you have a modem?”
Me: “Uh... Sorry? Yes, I am?”
Guy: “But the computer says that we never gave you one.”
Me: “Then tell me how I was able to get online the past few years.”
Guy: “I don't know. Are you sure you that ever were online?”
Me: “Why don't you check my bills on your computer and see it for yourself?”
Guy: “Oh, yes! They say that you have a broadbent-connection!”
Me: “Ballsy, isn't it? So what happens now?”
Guy: “Well... if we never gave you a modem before then I can't see why there should be a problem to get you a new one.”
Me: “Yay!”
...and so on. There was much more stupidity going on in that conversation (and most of it could have come straight out of a Douglas Adams-book or a “Seinfeld”-episode), but I don't feel for typing down all of it. The stuff above should be enough for now.
But hey... at least I could tickle a “back online”-date out of him (something which they also put into a letter... which went to my OLD address, argh!). March, the 11th! Which still is almost two weeks into the future... but yay! At last!
Me: “I didn't get my bill for this month. Could it be that you're still sending it to my old address?”
ARCOR-guy: “Oh, yes! I can see it on the screen just now that you were moving.”
Me: “Exactly. But I thought that was already established in prior letters and phone calls...?”
Guy: “So when are to going to move to W-Street?”
Me: “About a year ago and since four weeks it's not my home anymore. NOW I'm living in M-Street. You actually even sent a letter with a form to that place a few weeks ago.”
Guy: “But the phone is not switched to your new place yet!”
Me: “I know. But why send the letter to the old address when I'm not there to catch it?”
Guy: “Because this is where your phone is still signed to.”
Me: “But this doesn't make SENSE! I can't believe that I actually have to DISCUSS this!”
Guy: “Whatever, I can change the address if you like.”
Me: “Whee, go ahead!”
Guy: *does some computer-work*
Me: “Oh, by the way... In one of my earlier calls your colleague told me I could get a new modem because my old one you gave me back then is completely outdated.”
Guy: “Sure, I just have to check what your old one is and when you received it. *clickclicktypetype* Hm, are you sure that you have a modem?”
Me: “Uh... Sorry? Yes, I am?”
Guy: “But the computer says that we never gave you one.”
Me: “Then tell me how I was able to get online the past few years.”
Guy: “I don't know. Are you sure you that ever were online?”
Me: “Why don't you check my bills on your computer and see it for yourself?”
Guy: “Oh, yes! They say that you have a broadbent-connection!”
Me: “Ballsy, isn't it? So what happens now?”
Guy: “Well... if we never gave you a modem before then I can't see why there should be a problem to get you a new one.”
Me: “Yay!”
...and so on. There was much more stupidity going on in that conversation (and most of it could have come straight out of a Douglas Adams-book or a “Seinfeld”-episode), but I don't feel for typing down all of it. The stuff above should be enough for now.
But hey... at least I could tickle a “back online”-date out of him (something which they also put into a letter... which went to my OLD address, argh!). March, the 11th! Which still is almost two weeks into the future... but yay! At last!
