FA+
Shop
pendeavours - the final chapter
13 years ago
okay so finally i just accepted the fact that the markers i ordered were NEVER COMING. it's been a month. so i requested a refund.
for those just joining this channel, pendeavours is one of the few north american sellers of the brand of pens i use. previously i purchased them directly from the japanese website but thought maybe it would save me some money to change over. long story short: it does not save money and their service sucks.
when the order first went missing i did what normal people do and e-mailed them.
no response.
so i used their in-site ticket option to ask what was going on
no response.
i sent another ticket a few days later.
still no response.
i PHONED them and they waffled around, sounded confused, and claimed the package was sent so lol nothing we can do lol?? keep waiting.
so i waited another week, and still nothing. time to request a refund.
i e-mailed requesting a refund. no response.
i sent a ticket requesting a refund. no response! (see a pattern emerging?)
i PHONED to request a refund...
and the person i got COULD NOT FIGURE OUT HOW TO REFUND MY MONEY. he had to wait for his manager to come back. i requested the manager call me upon his return, and left my phone number.
a few hours later, i get an e-mail from (presumably) the manager saying the refund had gone through and to contact them "when" the markers show up to arrange return shipping.
A- they're never going to show up i think we've established this
B- wow way to actively give The Worst customer service of any art site i've ever, ever seen.
now i understand why they have no twitter, and no forums, and rapidly delete any user posts to their facebook.
anyway, i went back and ordered my copics from some random site that ships free like usual and my deleters from japan, like usual. and guess what. it was cheaper :| so do no use pendeavours.
i guess they're a part of a larger art site called 'endeavour art' as well, so i'd caution against using them too.
cause they are
a scaaaaaaaaaaaaaaaam
for those just joining this channel, pendeavours is one of the few north american sellers of the brand of pens i use. previously i purchased them directly from the japanese website but thought maybe it would save me some money to change over. long story short: it does not save money and their service sucks.
when the order first went missing i did what normal people do and e-mailed them.
no response.
so i used their in-site ticket option to ask what was going on
no response.
i sent another ticket a few days later.
still no response.
i PHONED them and they waffled around, sounded confused, and claimed the package was sent so lol nothing we can do lol?? keep waiting.
so i waited another week, and still nothing. time to request a refund.
i e-mailed requesting a refund. no response.
i sent a ticket requesting a refund. no response! (see a pattern emerging?)
i PHONED to request a refund...
and the person i got COULD NOT FIGURE OUT HOW TO REFUND MY MONEY. he had to wait for his manager to come back. i requested the manager call me upon his return, and left my phone number.
a few hours later, i get an e-mail from (presumably) the manager saying the refund had gone through and to contact them "when" the markers show up to arrange return shipping.
A- they're never going to show up i think we've established this
B- wow way to actively give The Worst customer service of any art site i've ever, ever seen.
now i understand why they have no twitter, and no forums, and rapidly delete any user posts to their facebook.
anyway, i went back and ordered my copics from some random site that ships free like usual and my deleters from japan, like usual. and guess what. it was cheaper :| so do no use pendeavours.
i guess they're a part of a larger art site called 'endeavour art' as well, so i'd caution against using them too.
cause they are
a scaaaaaaaaaaaaaaaam
Bunners
i mean they were very polite on the phone. to the point of being outright SUBMISSIVE. but it doesn't matter how polite you are if you totally fuck up orders and then dick around claiming to be fixing it behind someone's back.