Phone and Bill

I got one of their phones not too long ago and thought it was the greatest thing ever a few day later I learned that were I worked and lived was out of their coverage, every time I made a call it would ether not connect or black out during.

I said F**** this so I went to asked for an expansion and they told me that there was nothing they could do, so I wanted a refund
The AT&T lady said (Very well sir, just bring back the box and pay your last bill tomorrow) so I did, and you’re not going to belief this crud, she looks at me and then the same box the phone came in as Said (I’m sorry sir but I can’t except a box in a slightly used condition but all see what the manager saids)
The box was perfectly fine, just a bit beet up, that’s all. (I throw it in a closet)

Then came the bill time, thought since I only had the thing for a few days the charge would be like 20 or 30 dollors….. They wanted me the pay $300.79 cent!!!!!!!

I was like…….What?

She gave me some sort of fake ass smile and said (do to the condition of the box the usage fee pluse the bla bla bla) you get the idea.
It was at the moment I just wanted to slap this lady sooo hard, but I didn’t because that would be wrong I took a deep breath and just asked for my money back, They gave it to me, which was only $50 bucks.


And just walked out of there, and said I’d pay the bill throw the mail……. I lied HELL NO IM NOT PAYING THAT BILL!

The keep sending me letters to pay but I just throw them away, I returned the product back to its original condition (Re- formatted it) and payed for the amount of minutes I used on it which was close to $20 bucks. But I’m not paying $300.79 cent!!!!!!!

What are they going to do, send out a warrant for my arrest, I’d like to See them try.

Call AT&T and explain the situation. Remind them what was promised and ask for an adjustment. If the operator can't do that or seems reluctant or suspicious, ask to speak to a manager. Keep escalating your case up the line to the next manager until you get what you want. If they ask to speak to your grandmother, tell them she has laryngitis and can't speak. (It would be a lie, but they haven't been honest with you, either.)

I still say it could be a case of mis-informed staff at the atnt store. The primary job seems to me (at a guess) something along the lines of 'get people to sign for phone/internet plans and get commission from it'.

I'm wondering how many of them know all the details to having a customer quit the service.

But yes, we plan on getting on the phone with them should another bill show up with five more bucks tacked on to it. By the next bill, should they send another, maybe they'll have caught up to the fact that we've canceled the service.