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Best Buy Strikes Again
13 years ago
So we all know that Best Buy has been failing miserably for years. They're staff are often less educated than the customers about what the customer is intent on purchasing, some of them carry an undeserved sense of superiority, Geek Squad has been known to destroy the computers they have been paid astronomical amounts of money to fix (or to use them to surf for porn all day), they charge way the hell more for their products than it would cost to get the same thing online ($55 for HDMI cables? I bought two for $5 AFTER shipping on Amazon), their warranties are literally useless, etc, the list goes on.
The only service Best Buy still has that I thought had value, no longer has value, at least not from my experience today.
I wanted to bring my 2001 BMW 325i in to have the stock stereo replaced with one I can use my USB flash drive with, as well as one that could use Pandora as a music source and still function with my steering wheel controls. The latter option was a $105 part and $70 install. They estimated it'd take an hour or two.
Four hours later the technician managed to fail miserably at getting my steering wheel controls to work and 'gave up', he managed to destroy a lot of the connectors to my dash so the deck and mounting kit doesn't even fit and bounces around inside of the dash, my trim pieces he removed do not fit over the new mounting component well because of it and he succeeded in losing the remote control that comes with the deck I purchased. To top it all off, it would seem the deck I purchased does not allow you to change the balance, bass, treble, etc, without the remote.
He told me they will replace the dash parts he broke at no cost but it might take weeks to get them. He told me he will 'finish the steering wheel controls' part after he can talk to someone else. Since I work from 8 AM - 5 PM all week and they don't want to work on any cars after 5 PM, I have to wait until next Saturday before I can get my steering wheel controls to work (and most likely to pick up my remote, since when I called after getting home 10 minutes later they told me the install bay was closed). So I paid a good $390 for nothing so far as I can only use about 20% of what I paid for.
So congratulations Best Buy on fucking up the only service you still had that was worth anything. I don't think changing your store to look like an Apple Store is going to help. You will lose customers rapidly at the rate you are going and your company will join Circuit City very soon.
Steer very clear of Best Buy. Choose Amazon.
The only service Best Buy still has that I thought had value, no longer has value, at least not from my experience today.
I wanted to bring my 2001 BMW 325i in to have the stock stereo replaced with one I can use my USB flash drive with, as well as one that could use Pandora as a music source and still function with my steering wheel controls. The latter option was a $105 part and $70 install. They estimated it'd take an hour or two.
Four hours later the technician managed to fail miserably at getting my steering wheel controls to work and 'gave up', he managed to destroy a lot of the connectors to my dash so the deck and mounting kit doesn't even fit and bounces around inside of the dash, my trim pieces he removed do not fit over the new mounting component well because of it and he succeeded in losing the remote control that comes with the deck I purchased. To top it all off, it would seem the deck I purchased does not allow you to change the balance, bass, treble, etc, without the remote.
He told me they will replace the dash parts he broke at no cost but it might take weeks to get them. He told me he will 'finish the steering wheel controls' part after he can talk to someone else. Since I work from 8 AM - 5 PM all week and they don't want to work on any cars after 5 PM, I have to wait until next Saturday before I can get my steering wheel controls to work (and most likely to pick up my remote, since when I called after getting home 10 minutes later they told me the install bay was closed). So I paid a good $390 for nothing so far as I can only use about 20% of what I paid for.
So congratulations Best Buy on fucking up the only service you still had that was worth anything. I don't think changing your store to look like an Apple Store is going to help. You will lose customers rapidly at the rate you are going and your company will join Circuit City very soon.
Steer very clear of Best Buy. Choose Amazon.
Who doesn't want to pay $65 for a blu-ray?
Cripes, I've been snapping up HD-DVDs for like $1 - $5 like mad lately lol, and can always find Blu-ray for under $10. Still a DVD whore in general though lol
Too bad about your car though. >: Best Buy has really gone downhill. Used to love browsing through the store, now it's just kinda meh and most the workers are never helpful in the slightest, they never have a good selection of CDs either now. Have you ever noticed it smells like armpits any time you first enter the store? I've had that in like 5 diff BB stores.
And yeah, I know what you mean entirely--I've never had Geek Squad service any of my computers since I do all of my work myself, but I have recommended friends or family try them out before when I lack the time or whatever to do their work for them. Holy hell do they literally bend you over with their prices--and half the time it doesn't even fix the problem (or, as mentioned, you find your computer had been 'violated' with loads of nasty search results in the history, etc).
You're absolutely correct too that Best Buy has gone way down hill--I too used to love browsing the store, now they offer me nothing. In fact, I spent the entire 4 hours he spent installing my stereo, watching him since rather than going through the store lol. But yeah, I am glad I am not the only one who sees Best Buy for what it has become.
It makes me laugh so much that their next big plan is to redesign their store and outfits so they look more like a Mac/Apple store. That is the dumbest idea I've ever heard lol Are these CEOs so out of touch with reality that they think something like that will change years of crappy service, price gouging and highway robbery? Not on the planet I reside, lol
Thanks for your comment, I definitely got a chuckle out of it :D
Yeah that is stupid. It's not a wonder they're having to close stores. They don't know how to compete with amazon ... well they don't' know how to compete period. XD