Namco Bandai and Digital River are rip off artists
12 years ago
To anyone who wants to buy something through the Namco Bandai online store, do not do it. They have no idea of what they have in stock or how long it will take to send out this is due to their web store being run by Digital River an asine company. I had a copy of the Ni No Kuni: Wizard's Edition that I thought was lucky enough to get last week on the 17 as they said it was a small extra run of copies. Turns out that I was wrong and so were probabily about a couple hundred others, as we found out this week. My card was charged the full amount on the 21 so I thought it would be sent out soon, last night they sent out a mass email saying they had over sold their product and offered a $20 off coupon for their store that was good only until the end of March this year. That turns out to be the start of a bad day as no one from Namco Bandai even acknowledged there had been a mistake or anything, started cancelling orders at random (Someone had preordered last June and was cancelled while someone who has ordered last week got theirs) and yet a store that sells things from Namco has over 200 on their ebay store for over 2x the price (they are the cheapest). Also, it turns out that people have to wait about 5-7 business days until they get a refund on an item that was never going to be received. This whole pre order fiasco will more than likely hurt Namco badly as several people have lodged BBB complaints against them and Digital River. So to make a long story short, order from Gamestop, Amazon or anywhere else but not Namco Bandai, you will more than likely get screwed
Really sounds like they have no idea what they are doing.
Hope it all gets straightened out.