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12 years ago
Musings of a fluffy wuffie.
So, some of you know this, some of you don't.
I've been without a main computer for the past 3 weeks. At the time, I believed my hard drive was on it's way out, so I brought it back to Best Buy so Geek Squad could fix it. I've got another year on the warranty with them, so I figured they'd be able to repair it for free. A week prior I brought it in for the same issue and they said it was a virus and that they had fixed the problem. This time I told them the problem was persisting and really wanted them to just replace the HD. They agreed and after waiting 3 days for their diagnosis, they sent it to be repaired. It took about 3 days for them to begin service. It took them about 5 days to do their repair and then I heard nothing from them. No word about the service or progress. I called their customer support and got no further information than I had. I then found out that it had been shipped back to the store and that they were waiting for me to call. The people there then told me that they had replaced the HD AND the motherboard. They had not told me that the motherboard was replaced until that moment.They then said that I had to order a recovery disc from HP (I hadn't made one up when I first bought the computer). HP kept giving me the run around and refused to give me a straight answer until I finally got a hold of someone willing to work with me. I spent $30 to get it shipped to me asap. I receive the disc on wednesday of last week and brought it in on thursday afternoon. I figured it was done and it was a matter of time until I got the computer back. They then called me back and said that the discs were likely defective and that I would have to order a new set from HP and that they would be replaced for free. I called HP and they said I had to buy a 1 year warranty for $100 just so I could get a second set of recovery discs "for free". Needless to say, I was fuming, I yelled and belittled the call taker because he just would not understand that $100 for replacement discs for a set of defective discs THEY sent me was not "free". I eventually told him to connect me to his manager and managed to get them to work with Geek Squad.
Yesterday, I got a call from Geek Squad and they said that what was causing the problem was that the image for the parts hadn't been sync'd with the whole unit and that this was a known issue on certain HP machines and that they needed to send it back to the service center to do that. I told them to just do it and get it done quickly.
I've contacted Geek Squad's customer service numerous times and more recently got hung up on TWICE mid conversation simply because they didn't want to tell me that there wasn't anything they could do. I've contacted their Public Defender line once and explained the issue and they weren't particularly helpful immediately but said they would bring up this issue with their corporate head quarters.
Now I've gotta call them again and bitch at them again because now the estimated time to completion is another week.
I will never buy another computer at Best Buy again. I will never give Geek Squad any more money for warranties. I will never stop advising people IN THE STORE to not buy a computer there and to not buy their warranties.
This whole situation is bullshit and was easily avoidable if people had been doing their jobs.
I've been without a main computer for the past 3 weeks. At the time, I believed my hard drive was on it's way out, so I brought it back to Best Buy so Geek Squad could fix it. I've got another year on the warranty with them, so I figured they'd be able to repair it for free. A week prior I brought it in for the same issue and they said it was a virus and that they had fixed the problem. This time I told them the problem was persisting and really wanted them to just replace the HD. They agreed and after waiting 3 days for their diagnosis, they sent it to be repaired. It took about 3 days for them to begin service. It took them about 5 days to do their repair and then I heard nothing from them. No word about the service or progress. I called their customer support and got no further information than I had. I then found out that it had been shipped back to the store and that they were waiting for me to call. The people there then told me that they had replaced the HD AND the motherboard. They had not told me that the motherboard was replaced until that moment.They then said that I had to order a recovery disc from HP (I hadn't made one up when I first bought the computer). HP kept giving me the run around and refused to give me a straight answer until I finally got a hold of someone willing to work with me. I spent $30 to get it shipped to me asap. I receive the disc on wednesday of last week and brought it in on thursday afternoon. I figured it was done and it was a matter of time until I got the computer back. They then called me back and said that the discs were likely defective and that I would have to order a new set from HP and that they would be replaced for free. I called HP and they said I had to buy a 1 year warranty for $100 just so I could get a second set of recovery discs "for free". Needless to say, I was fuming, I yelled and belittled the call taker because he just would not understand that $100 for replacement discs for a set of defective discs THEY sent me was not "free". I eventually told him to connect me to his manager and managed to get them to work with Geek Squad.
Yesterday, I got a call from Geek Squad and they said that what was causing the problem was that the image for the parts hadn't been sync'd with the whole unit and that this was a known issue on certain HP machines and that they needed to send it back to the service center to do that. I told them to just do it and get it done quickly.
I've contacted Geek Squad's customer service numerous times and more recently got hung up on TWICE mid conversation simply because they didn't want to tell me that there wasn't anything they could do. I've contacted their Public Defender line once and explained the issue and they weren't particularly helpful immediately but said they would bring up this issue with their corporate head quarters.
Now I've gotta call them again and bitch at them again because now the estimated time to completion is another week.
I will never buy another computer at Best Buy again. I will never give Geek Squad any more money for warranties. I will never stop advising people IN THE STORE to not buy a computer there and to not buy their warranties.
This whole situation is bullshit and was easily avoidable if people had been doing their jobs.
now im trying to get a job in what i do but ive delt with small business and stupid tech before so thats bullshit.
And do complain to the store, Geek Squad, HP, and the BBB.