For those of you who don't know, I'm currently working as a custom framer. It's not a bad job, when the managers get off my back and the hours stop fluctuating, but that's another story.

I wanna talk about one specific customer, who called before I got in. It's probably a good thing I didn't get to talk to her.
She ordered a frame. My co-worker put it together and gave it to her. She left. The end, right?
Nope.
After getting it home, she called the store in a blind rage, saying that we should refund her completely! Why? There was a hair caught between the mat and the glass. Granted, this shouldn't have happened. But it's right there in our policy (which she has a copy of), that if there is a problem, bring us the frame and we'll fix it, free of charge. But no way in hell is she getting a refund for a hair.
Her reasoning was, if she found a hair in her food at a restaurant, they would give her a refund and a new meal. ... "Ma'am, were you planning to eat that frame?" This is why I'm glad I missed that call. I can just imagine the hissy fit she would have thrown when I explained to her how she's comparing apples to oranges, and no, frames do not fucking work that way.

Her husband came in with the frame, on my shift. He was much more reasonable. I told him, I would clear the hair, and even offered replace the glass, since I noticed a scratch that the wife hadn't even mentioned. He did not ask for a refund, so hopefully I don't hear from the wife again.