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You are chatting with 'Cedrick A'

Cedrick A: Hello Caldy

Cedrick A: Thank you for contacting ThinkGeek! How can I help you today?

Caldy: I received my packages in the mail today and there was itsy bitsy problem

Caldy: the box of bawls (root beer) was upside down in the box, had 1 right side up bottle in it while two were completely broken inside

Caldy: i have photo if you want me to send it

Cedrick A: Do you happen to have your order number available so I can look into this for you?

Caldy: yup

Caldy: 5********** 0

Cedrick A: Please give me a moment while I research this for you.

Cedrick A: I can set up a replacement order for the root beer if you would like.

Caldy: do i need to send the other back?

Cedrick A: No its broken. Salvage what you can and I'll get that replacement sent to you.

Caldy: any charge?

Cedrick A: Nope, no extra charge to you at all.

Caldy: sweet

Caldy: this is why i love you guys

Caldy: Xbox needs to learn from you guys

Cedrick A: Well thanks!!! We try REALLY hard to please our customers.

Cedrick A: Lol I agree

Caldy: now if only you guys put out your own game console lol

Cedrick A: That would be awesome I would think.

Caldy: well i appreaciate it

Caldy: so anything i need to do for the replacement?

Cedrick A: Nope I got from here. You should receive a confirmation email once I'm done.

Caldy: sweet