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Problems with USPS
12 years ago
A little back story first.
Just about 3 years ago I had put in a commission for something rather expensive and very time consuming to make, as well as fragile. After this long it was done it was finally sent out to me. The insurance that was put on the package was $1000 and was also used as tracking.
The package was sent out on the 14th from a little over half way across the country. While going from there I was not able to keep track of it. The tracking had said that it was to arrive on the 20th. No package and no tracking information to know where it was.
The weekend came and went with no package and no tracking update. I went to my local post office Monday and was able to find out that it was finally close and was being tracked. Finally it arrives last night. I was so excited I was squealing in delight.
I grabbed a knife and cut the box open. It had been nice pulling one thing out at a time, until the final and most important piece. As I lifted it out I had seen a part of it had broken off and was left behind on the box. My heart sank. I had waited so long for this just to find out it was broken.
The worst part being is that I cannot just send it back right away to get fixed. I need to file a claim with USPS which could take 45-180 days.
Anyone out there have any advice for dealing with USPS and their insurance?
Just about 3 years ago I had put in a commission for something rather expensive and very time consuming to make, as well as fragile. After this long it was done it was finally sent out to me. The insurance that was put on the package was $1000 and was also used as tracking.
The package was sent out on the 14th from a little over half way across the country. While going from there I was not able to keep track of it. The tracking had said that it was to arrive on the 20th. No package and no tracking information to know where it was.
The weekend came and went with no package and no tracking update. I went to my local post office Monday and was able to find out that it was finally close and was being tracked. Finally it arrives last night. I was so excited I was squealing in delight.
I grabbed a knife and cut the box open. It had been nice pulling one thing out at a time, until the final and most important piece. As I lifted it out I had seen a part of it had broken off and was left behind on the box. My heart sank. I had waited so long for this just to find out it was broken.
The worst part being is that I cannot just send it back right away to get fixed. I need to file a claim with USPS which could take 45-180 days.
Anyone out there have any advice for dealing with USPS and their insurance?
i hope things work out for you :( sucks to have something you've waited so long for spoiled :( :( :(