Yikes. ._.

Congrats!

If you were given that modem by Comcast when you signed up you could have gotten a replacement for free by calling them.

That's not the point.

They did upgrades on a line which we pay $90+ a month for because we told them we needed the speed and the reliability. I'm a web developer and I host my own websites from home. I also have to do work for others. They made a change to our service without notifying us stripping our service to nothing. That modem was leased. What they SHOULD have done was send us one BEFORE they did the upgrades. I shouldn't have to call them to get my service working again. know what I mean?

As you wish.

They upgraded to DOCSIS 3 quite a while ago actually lol...at least that's what I thought

Also, my bill says I pay for 12 megabits but I get 29. And it's now 75 dollars per month -_-. What's your bill? *curious*

I have never heard of a transition from DOCSIS 2.0 to making older modems break, as what I understand happens is that the older modem just continues to function as DOCSIS 2.0 and and not get the benefit of DOCSIS 3.0.
How old was that modem because it not uncommon for cable and DSL modems which run most often 24 7 365 to fail after say 3 years, and on your past journal about this if I thought more I would have also suggest the modem or router being the problem?

So pretty much I think it a coincidence the modem went bad when DOCSIS 2.0 to DOCSIS 3.0 process happened.

Here's the issue though... If it were just me, then why are several other people in my area having the same problems we are?
Look at this comcast outage map: http://downdetector.com/status/comcast-xfinity/map
Comcast fucked something up, big time. I don't know how or why, but they did.

That's what happened to me.

I have one, too. And the BEST thing is you save big bucks by outright buying. Comcast doesn't mind (although they lose out. Tough, eh? )

Odd that the transition between DOCSIS versions bricked your old modem, unless it was never meant to handle the load it was being given in the first place. Either that or it doesn't like the increased channel bonding frequently put into the improved DOCSIS cable networks. As folks said above, it could have just been the old modems time too. They don't seem to last all that long anymore.

Here's the issue though... If it were just me, then why are several other people in my area having the same problems we are?
Look at this comcast outage map: http://downdetector.com/status/comcast-xfinity/map
Comcast fucked something up, big time. I don't know how or why, but they did.

Well I know that most Docsis 2 modems aren't meant to get any more than around 25-30 mbps. Anymore than that and they'd likely burn out in a hurry. Docsis 2 modems can still work on a 3.X network, but only with the speed levels kept in the right range.

As soon as we hooked up the 3.0 modem, our down speed was being clocked into the mid 50 mbp/s range. We are actually paying for one of the upper end packages as I run servers here at the apartment.

Nice. So yeah, your old modem may have been pooched from the increased power / speed going to it. Ah well, at least you've got that shiny new modem. I've worked with those before, they're usually pretty sturdy. Hooray for 4X channel bonding! Though newer Docsis 3.X modems support 8 channel bonding, so they can get past the 200mbps range easy. :3

ISPs are so bogus man. They are the devil's work.