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Bouncing checks
17 years ago
General
Almost every day since Christmas I've had someone call in or come to the store to complain about their check either bouncing or going to bounce. It's getting a little tiring because they all expect us to do something about it. They've pretty much unanimously been old people too, which seems to be Shopko's target audience despite their attempts to make it more youthful.
I just have to tell them that once it's in our system and it's out of our hands and they have to deal with their banks (which is something they should have done first). I've only had one customer have a legitimate question because money hadn't been returned to her card yet, so I had to get a reference number from our GO to get the money released since the bank was holding it.
Another customer bitched while I was standing at the Service Desk because they had to pay tax on the full price of a Digital Converter Box. So apparently having to pay the extra 2.40 after getting 40.00 off is an outrage.
"Well, I'll pay it, but I'm gonna do some checking on it," is what they always say. Bullshit, you're going to pay it and we'll never hear a thing from you again because you couldn't scam us out of your precious 2.40.
Another thing that didn't directly happen to me was a customer came in and tried to return something but paid in cash, didn't have a receipt, and it was bought well over the return time limit. The moment Teri told her she couldn't return it she freaked out and was like "This is ridiculous!! I want to speak to a manger." Teri just called Eric over to the Service Desk and told her the exact same thing and she left in a hissy fit.
Of course, they always complain that they're not coming back and they'll tell everyone not to shop here. Yea, if you're that big of a prick, your "Friends" aren't going to give a damn about what you say.
I just have to tell them that once it's in our system and it's out of our hands and they have to deal with their banks (which is something they should have done first). I've only had one customer have a legitimate question because money hadn't been returned to her card yet, so I had to get a reference number from our GO to get the money released since the bank was holding it.
Another customer bitched while I was standing at the Service Desk because they had to pay tax on the full price of a Digital Converter Box. So apparently having to pay the extra 2.40 after getting 40.00 off is an outrage.
"Well, I'll pay it, but I'm gonna do some checking on it," is what they always say. Bullshit, you're going to pay it and we'll never hear a thing from you again because you couldn't scam us out of your precious 2.40.
Another thing that didn't directly happen to me was a customer came in and tried to return something but paid in cash, didn't have a receipt, and it was bought well over the return time limit. The moment Teri told her she couldn't return it she freaked out and was like "This is ridiculous!! I want to speak to a manger." Teri just called Eric over to the Service Desk and told her the exact same thing and she left in a hissy fit.
Of course, they always complain that they're not coming back and they'll tell everyone not to shop here. Yea, if you're that big of a prick, your "Friends" aren't going to give a damn about what you say.
