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Customer Service
10 years ago
General
So today, I had two experiences with Customer Service. On a scale of 1 to 10, one was a 10 and the other, sadly, was a 1.
I recently ordered a Gore Magala plushie off Amazon. It came a couple days ago and, in my excitement, I ripped it open, sat it on my desk, and I didn't bother to look at the box again until I was cleaning things up today. The product was exactly what was advertised, it was in pristine condition, and it arrived in a timely fashion for something that had to cross the opposite side of the planet. Inside of the box was a letter thanking me for my purchase with some cute little sketches on it. There was also a plastic baggy with some handmade Japanese origami dolls, a piece of candy, and a second note saying "Hey, thank you so much for the purchase. Please let us know when you get this, if anything is damaged or wrong, let us know immediately and we will fix it!" I would definately recommend this buyer in the future, and the total cost of this transaction was about $20.
The other experience I had was with a transaction on FurAffinity. I commissioned a picture for around $15 and it was ready this morning, less than 24 hours later. I was highly unsatisfied with the results, a detail we agreed upon was left out, and it is of a completely lower quality than other pictures drawn by the same artist. I contacted the artist, hoping something could be worked out, and I was told that it was a hard idea, no one else was complaining about the product they had gotten that night, I had gotten it on sale, and to stop complaining or I would be completely ignored. No attempt was made to communicate with me whatsoever and I was told my feedback was valued and appreciated, despite being told "Stop complaining and shut up". No attempt was made to address my concerns or make me feel like a valued customer. This experience has left me extremely frustrated and feeling utterly ripped off.
Two experiences, very similar cost, and on the same day, yet both were completely opposite. If anything, I would have expected opposite results.
I recently ordered a Gore Magala plushie off Amazon. It came a couple days ago and, in my excitement, I ripped it open, sat it on my desk, and I didn't bother to look at the box again until I was cleaning things up today. The product was exactly what was advertised, it was in pristine condition, and it arrived in a timely fashion for something that had to cross the opposite side of the planet. Inside of the box was a letter thanking me for my purchase with some cute little sketches on it. There was also a plastic baggy with some handmade Japanese origami dolls, a piece of candy, and a second note saying "Hey, thank you so much for the purchase. Please let us know when you get this, if anything is damaged or wrong, let us know immediately and we will fix it!" I would definately recommend this buyer in the future, and the total cost of this transaction was about $20.
The other experience I had was with a transaction on FurAffinity. I commissioned a picture for around $15 and it was ready this morning, less than 24 hours later. I was highly unsatisfied with the results, a detail we agreed upon was left out, and it is of a completely lower quality than other pictures drawn by the same artist. I contacted the artist, hoping something could be worked out, and I was told that it was a hard idea, no one else was complaining about the product they had gotten that night, I had gotten it on sale, and to stop complaining or I would be completely ignored. No attempt was made to communicate with me whatsoever and I was told my feedback was valued and appreciated, despite being told "Stop complaining and shut up". No attempt was made to address my concerns or make me feel like a valued customer. This experience has left me extremely frustrated and feeling utterly ripped off.
Two experiences, very similar cost, and on the same day, yet both were completely opposite. If anything, I would have expected opposite results.
DraggissarScripty
~draggissarscripty
Thats people for you.
sarathebarricade
~sarathebarricade
This is proof that anyone who says Amazon sucks doesn't know jack. XP
Rossmallo
~rossmallo
This is the power of good customer service. If you go above and beyond with your customer service, people will sing about you from the rooftops. It's good to see people like that still exist.
Basil_Sanguine
~basilsanguine
Good customer service leads to future purchases, the opposite leads to negative reviews and less business.
