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The pros and cons of working customer service (rant)
10 years ago
General
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Some people are just fucking assholes.
Please don't go into a business and treat the workers like shit. If we're in a bad mood, you being rude to us isn't going to make us treat you any better. Give us a smile and a thank-you, and we'll probably really appreciate it. If we're still an asshole after that we'll then I apologise on our behalf. Because working for the public is shitty. Everyone mocks us for having a minimum wage job, we get shit thrown at us by customers and our employers. The last thing we want to be doing is forcing a smile on our face when people are jackasses to us, when we've been having an already shitty day.
Please don't go into small businesses and steal from them. That's just rude. We can barely make enough money to cover salaries and building costs, please don't steal from us when our back is turned. In fact, please don't steal from anywhere because that's rude lol its tempting but come on.
I steal too, not going to lie. I need to stop as well. I know I'm poor, but do I really need that candy so much I'm willing to steal it? I'm pretty sure that woman who stole from us yesterday didn't NEED those six bags of $5 chocolates. If you're starving and need something, I'm sure if you went to a bakery and explained, someone will pity you and give you bread.
If you're not starving, and you just want a thrill, try skateboarding. It's a much bigger thrill than stealing chocolates from a small business.
But you know, there are pros to working customer service. When people are over the top happy, it really boosts me up. When people are just so excited they finally found the product they've searching for, it really lifts my mood. It's great. I love seeing people go home just thrilled.
The friends you make are just great too.
The store owner of my current job fired our manager today because they got into a disagreement. It shocked me that the owner could do that. Our manager was really great, and she really tried her hardest to make this store successful. Unfortunately, she was young and had some really great new ideas that our owner was probably a bit scared of, so they disagreed.
It's just shitty. I'm writing this journal throughout my day (I started writing this about two hours ago) so I apologies if my thoughts are all over the place. I dunno, I love working customer service but sometimes I just feel so shitty.
I really don't remember where I was going with this.
"Imagine what would happen if everyone who worked here decided to stop working just because they didn't want to put up with your crap. Then you wouldn't be able to access this service at all. So think twice before you belittle someone with a minimum wage job, as they have some of the most important jobs of all."