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My thoughts on something (retail work vent too)
10 years ago
General
And now a message from the Smartass Goddess. Bow before her almighty funniness.
Okay so I have a job working in a retail warehouse (we'll call it Bob's Place.) Now in Bob's, its always been at the discretion of the cashiers to transfer all items from one cart/flatbed to another. We mostly left the really heavy items (anything over 20lbs) in the carts/flatbeds cause I mean who wants to do that a hundred times a day or more, right? Well we just had to institute a new policy, Everything Must Be Transferred, and it has been met with a ton of complaints (from customers and employees.) But I have to say that this first week has been exceptionally outrageous.
The first day it started, I had a short morning shift.....BOY DID I MISS THE FIREWORKS. After I left, one of the older cashiers whose been there a few years damn near walked out because they told her she had to transfer four 45lbs cat litter buckets. Mind you in the cart its a bitch and a half to get them out, but to do so four times into a new cart and scan each one is a lot of work. So the HR person told mrs m to try and finish her shift then take the next day to think about it since it was her day off the next day anyway. Customers grumbled like fuck but were good natured about it. The next day I was off....one of the younger cashiers got fired......FIRED... because she wouldn't transfer items. Mind you she had a number of incidents and this just all added up to her being fired but yeah... The day after that, am elderly cashier quits (we wondered from the get go how long she'd last.) had a customer call me a bitch, one threw the big 24count of paper towels at one of my managers, we have had to return so many items because customers just walked away telling us to go to hell....it was crazy. Sat rolls around and we lose two cashiers in one day. One transfers to another dept within the store (I was supposed to go once we got enough cashiers to replace him and I both leaving to go to produce) and another gets fired. This one was worse because the cashier started cussing and going off on a customer for them cussing her out. Two days ago, we had a customer call one of our black casheirs a nigger (AND I WILL SAY THAT WORD FUCK THE PC SHIT)....she turns around and says, "Well this nigger has to do her job if she'd like to keep her job" all because we have to transfer the items. WE'RE TRASNFERRING THEM NOT YOU YOU ASSHAT CUSTOMER. Its like, "good gods, who slipped the crazy pills in the water?!?" I came in shortly after that incident too. I miss out on all the fun.....( Ĭ ^ Ĭ )
This has only been week one...........WEEK ONE PEOPLE. And I just saw today four new fresh baby faced cashiers all under the age of 21.....all female. We need two male cashiers I hate to say it to balance all the estrogen lol. And four cashiers ain't gonna help. To be optimal, we'd need at least eight new in total. Mind you i've had two people ask me about getting a job here and their all like "hells yeah i can lift 50lbs!" I'm just waiting for them to realize its every....single....item....every...time.....*evil smile*
ENTER VENT/RANT
I am appalled at the behavior of people faaaaaaaaaaaaaaaaaaaaaaaaaar older than I am when it comes to treating us cashiers with respect. Bob's place is better than the average because starting pay is more than minimum wage. We are starting now at $10.50 an hour........that's fucking awesome in this day and age compared to the minimum of $8. We work hard to provide people with a clean, fast as we can, and good experience. Most of the cashiers (the good ones) are cheerful, personable, smile, make jokes, and try to engage the customer. There are bad apples in every bunch and they don't last long. Nor do the lazy attitude ones. One of the things that annoys customers and I understand, is us asking if they'd like to upgrade their membership or get our credit card. I get that its annoying, but just say "No thanks". We'll back off. The cashiers who don't though tend to get very angry complaints and this happens a lot. I make jokes, say "Sorry, its my job", discuss with them their needs because even I know sometimes people are on the fence. Its the ones who give an attitude about it or turn around and bitch us out that deserve to be slapped.
I have worked in a retail/sales evironment for over a decade now and the treatment of cashiers and attitude of the customers is just getting worse. The customers are becoming more entitled and whiny and privileged. This culture of "Its all about what I want even if its wrong and you have to give it to me" is what is driving many businesses into the ground trying to placate and make nicey nice with their customer base. Y'all should be ooooooh soooo happy I'm not a store owner. Because this is exactly how we would run it, You bitch about prices...good, go somewhere where someone gives a fuck. You don't like the service (as long as the person serving your needs did nothing wrong...) then umm I'm sorry...your a spoiled asshat. You want us to give you special privileges cause you had a hard time finding something/we didn't have what you wanted/you want it cooked with all these extras.....fuck off. You're not a princess, and even if you were, we'd still treat you like everyone else. You don't like the person serving your needs cause they looked at you funny?? OH WELL. Throw something in my store??? Your banned. FOR A YEAR. Make an extremely racist comment? Cops are being called cause that's harassment. And your banned for life. Don't like our rules? Tough shit princess, suck it up or go elsewhere cause your whining ain't making us wanna serve you anyway. Trust me, my entire family works in the service/retail industry and WE ALL feel this way. My hubs works for Bob's Place brother Store Blartmart. And we could tell some stories about the way people act. I was a restaurant manager for 2yrs.....those customers weren't even this bad. Co-workers came close (one anyway) but its like "Damn son....who spiked you juice with rhoids or pcp???"
If things continue the way they are, there won't be ANYONE who wants to work in a retail store because of the way people act. I think if everyone had to work one year (say senior yr of high school) in the retail/service industry, a lot less whining and general nastiness would just stop. Because then everyone would understand just how hard it is to smile all day and work for a wage that in many cases doesn't meet the needs for survival.
End vent/rant
The first day it started, I had a short morning shift.....BOY DID I MISS THE FIREWORKS. After I left, one of the older cashiers whose been there a few years damn near walked out because they told her she had to transfer four 45lbs cat litter buckets. Mind you in the cart its a bitch and a half to get them out, but to do so four times into a new cart and scan each one is a lot of work. So the HR person told mrs m to try and finish her shift then take the next day to think about it since it was her day off the next day anyway. Customers grumbled like fuck but were good natured about it. The next day I was off....one of the younger cashiers got fired......FIRED... because she wouldn't transfer items. Mind you she had a number of incidents and this just all added up to her being fired but yeah... The day after that, am elderly cashier quits (we wondered from the get go how long she'd last.) had a customer call me a bitch, one threw the big 24count of paper towels at one of my managers, we have had to return so many items because customers just walked away telling us to go to hell....it was crazy. Sat rolls around and we lose two cashiers in one day. One transfers to another dept within the store (I was supposed to go once we got enough cashiers to replace him and I both leaving to go to produce) and another gets fired. This one was worse because the cashier started cussing and going off on a customer for them cussing her out. Two days ago, we had a customer call one of our black casheirs a nigger (AND I WILL SAY THAT WORD FUCK THE PC SHIT)....she turns around and says, "Well this nigger has to do her job if she'd like to keep her job" all because we have to transfer the items. WE'RE TRASNFERRING THEM NOT YOU YOU ASSHAT CUSTOMER. Its like, "good gods, who slipped the crazy pills in the water?!?" I came in shortly after that incident too. I miss out on all the fun.....( Ĭ ^ Ĭ )
This has only been week one...........WEEK ONE PEOPLE. And I just saw today four new fresh baby faced cashiers all under the age of 21.....all female. We need two male cashiers I hate to say it to balance all the estrogen lol. And four cashiers ain't gonna help. To be optimal, we'd need at least eight new in total. Mind you i've had two people ask me about getting a job here and their all like "hells yeah i can lift 50lbs!" I'm just waiting for them to realize its every....single....item....every...time.....*evil smile*
ENTER VENT/RANT
I am appalled at the behavior of people faaaaaaaaaaaaaaaaaaaaaaaaaar older than I am when it comes to treating us cashiers with respect. Bob's place is better than the average because starting pay is more than minimum wage. We are starting now at $10.50 an hour........that's fucking awesome in this day and age compared to the minimum of $8. We work hard to provide people with a clean, fast as we can, and good experience. Most of the cashiers (the good ones) are cheerful, personable, smile, make jokes, and try to engage the customer. There are bad apples in every bunch and they don't last long. Nor do the lazy attitude ones. One of the things that annoys customers and I understand, is us asking if they'd like to upgrade their membership or get our credit card. I get that its annoying, but just say "No thanks". We'll back off. The cashiers who don't though tend to get very angry complaints and this happens a lot. I make jokes, say "Sorry, its my job", discuss with them their needs because even I know sometimes people are on the fence. Its the ones who give an attitude about it or turn around and bitch us out that deserve to be slapped.
I have worked in a retail/sales evironment for over a decade now and the treatment of cashiers and attitude of the customers is just getting worse. The customers are becoming more entitled and whiny and privileged. This culture of "Its all about what I want even if its wrong and you have to give it to me" is what is driving many businesses into the ground trying to placate and make nicey nice with their customer base. Y'all should be ooooooh soooo happy I'm not a store owner. Because this is exactly how we would run it, You bitch about prices...good, go somewhere where someone gives a fuck. You don't like the service (as long as the person serving your needs did nothing wrong...) then umm I'm sorry...your a spoiled asshat. You want us to give you special privileges cause you had a hard time finding something/we didn't have what you wanted/you want it cooked with all these extras.....fuck off. You're not a princess, and even if you were, we'd still treat you like everyone else. You don't like the person serving your needs cause they looked at you funny?? OH WELL. Throw something in my store??? Your banned. FOR A YEAR. Make an extremely racist comment? Cops are being called cause that's harassment. And your banned for life. Don't like our rules? Tough shit princess, suck it up or go elsewhere cause your whining ain't making us wanna serve you anyway. Trust me, my entire family works in the service/retail industry and WE ALL feel this way. My hubs works for Bob's Place brother Store Blartmart. And we could tell some stories about the way people act. I was a restaurant manager for 2yrs.....those customers weren't even this bad. Co-workers came close (one anyway) but its like "Damn son....who spiked you juice with rhoids or pcp???"
If things continue the way they are, there won't be ANYONE who wants to work in a retail store because of the way people act. I think if everyone had to work one year (say senior yr of high school) in the retail/service industry, a lot less whining and general nastiness would just stop. Because then everyone would understand just how hard it is to smile all day and work for a wage that in many cases doesn't meet the needs for survival.
End vent/rant
People seem to have lost their collective marbles ne!