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Negative WELL KNOWN COMPANY Review - Tombo's Kigurumi
9 years ago
General
Pictures/Screenshots here
FOR THOSE WONDERING JUST WHO THIS VERY WELL KNOWN COMPANY IS, CHECK OUT MY FACEBOOK JOURNAL HERE
On the 17th of march, I submitted a reference to them for a quote for a custom kigurumi of Tombo, my beloved wickerbeast.
Their first correspondence with me was on the 22nd, where they linked me to a custom listing page for me to look over and purchase my design if I so desired. The first thing I noticed on this listing was that the navy markings on her body were listed as black
I mentioned this to them, and they assured me they would correct it. I paid the sum of $540 on the 10th of April.
I did not hear from them again until May 18th, when they updated me on the status of my commission to let me know that my kigu would be finished within the week. Nine days passed with no response and I poked them to see if perhaps they had forgotten
On June 3rd, as my partner and I were driving to Akon, they responded with WIP pictures that were not mine. I informed them of this on the same day.
I received my actual WIP pictures on June 16th, almost a full month after they stated they would be sent to me for approval. I emailed them again asking for an update, which they did not respond to for 6 days.
The ears on the kigurumi were done very differently than how my reference depicts them (wickerbeast ears point straight backwards, and you are unable to see the inner ear at all, while these stuck straight up out of the head like rabbit ears). I requested this be changed, and also inquired about the darkest color on the kigurumi.
I was assured that it was not black, but a dark navy, and that they would be more than happy to fix the ears. I thanked them and let them know that I’m excited to see the updated pictures of her.
I hear nothing from them until July 12th, when a shipping notification appeared in my inbox. I received nothing stating she had been finished, nor any updated pictures on this matter, despite having asked for them.
A friend directed me to someone who was on their staff, who assured me that the kigurumi was completed and looked nice, and let me know that they don’t usually send out update pictures of what qualifies as smaller fixes (I had asked for them, though not directly).
The kigurumi arrived on July 14th.
Upon pulling it out of the box, there were problems.
It was fairly obvious that the darkest color used on her was not a ‘dark navy’ as promised, but a black fleece. We have taken pictures of it next to a bolt of black fleece we had in our garage.
Something that was also not seen on the pictures that were sent to me were the markings on her hands. The spirals are going the wrong direction, and the additional one that was near her thumb was swapped to the other side of her hand.
The quality was decent, although I do have some complaints, due to the high price tag that I would have thought would have been taken care of. For example, the button holes are not finished. They have a line of straight stitching around them, but the edges themselves are raw. Pushing the large buttons through them have already snapped a thread.
The horns on the hood have raw edges showing. The fingers on the attached gloves have no lining on the inside, which leaves the interfacing exposed. Due to this, the gloves are very uncomfortable and somewhat ‘crunchy’.
All in all, this was not worth the price I paid.
I have contacted them and I am waiting on a solution to this problem from them. After that, I’ll see what sort of steps to take.
What I received was not my character, and getting them to communicate with me has been like pulling teeth. I would not recommend doing business with them.
Attached are the email correspondence I had with them, including the two instances where I attempt to make it clear that she has navy markings and not black ones, along with pictures of the kigurumi itself.
They have been emailed about this and I am waiting to see what they offer in terms of fixing this. I will update this once I have made my decision.
Thank you so much for reading.
FOR THOSE WONDERING JUST WHO THIS VERY WELL KNOWN COMPANY IS, CHECK OUT MY FACEBOOK JOURNAL HERE
On the 17th of march, I submitted a reference to them for a quote for a custom kigurumi of Tombo, my beloved wickerbeast.
Their first correspondence with me was on the 22nd, where they linked me to a custom listing page for me to look over and purchase my design if I so desired. The first thing I noticed on this listing was that the navy markings on her body were listed as black
I mentioned this to them, and they assured me they would correct it. I paid the sum of $540 on the 10th of April.
I did not hear from them again until May 18th, when they updated me on the status of my commission to let me know that my kigu would be finished within the week. Nine days passed with no response and I poked them to see if perhaps they had forgotten
On June 3rd, as my partner and I were driving to Akon, they responded with WIP pictures that were not mine. I informed them of this on the same day.
I received my actual WIP pictures on June 16th, almost a full month after they stated they would be sent to me for approval. I emailed them again asking for an update, which they did not respond to for 6 days.
The ears on the kigurumi were done very differently than how my reference depicts them (wickerbeast ears point straight backwards, and you are unable to see the inner ear at all, while these stuck straight up out of the head like rabbit ears). I requested this be changed, and also inquired about the darkest color on the kigurumi.
I was assured that it was not black, but a dark navy, and that they would be more than happy to fix the ears. I thanked them and let them know that I’m excited to see the updated pictures of her.
I hear nothing from them until July 12th, when a shipping notification appeared in my inbox. I received nothing stating she had been finished, nor any updated pictures on this matter, despite having asked for them.
A friend directed me to someone who was on their staff, who assured me that the kigurumi was completed and looked nice, and let me know that they don’t usually send out update pictures of what qualifies as smaller fixes (I had asked for them, though not directly).
The kigurumi arrived on July 14th.
Upon pulling it out of the box, there were problems.
It was fairly obvious that the darkest color used on her was not a ‘dark navy’ as promised, but a black fleece. We have taken pictures of it next to a bolt of black fleece we had in our garage.
Something that was also not seen on the pictures that were sent to me were the markings on her hands. The spirals are going the wrong direction, and the additional one that was near her thumb was swapped to the other side of her hand.
The quality was decent, although I do have some complaints, due to the high price tag that I would have thought would have been taken care of. For example, the button holes are not finished. They have a line of straight stitching around them, but the edges themselves are raw. Pushing the large buttons through them have already snapped a thread.
The horns on the hood have raw edges showing. The fingers on the attached gloves have no lining on the inside, which leaves the interfacing exposed. Due to this, the gloves are very uncomfortable and somewhat ‘crunchy’.
All in all, this was not worth the price I paid.
I have contacted them and I am waiting on a solution to this problem from them. After that, I’ll see what sort of steps to take.
What I received was not my character, and getting them to communicate with me has been like pulling teeth. I would not recommend doing business with them.
Attached are the email correspondence I had with them, including the two instances where I attempt to make it clear that she has navy markings and not black ones, along with pictures of the kigurumi itself.
They have been emailed about this and I am waiting to see what they offer in terms of fixing this. I will update this once I have made my decision.
Thank you so much for reading.
I know i said this already but I hope this gets solved and that it happens quickly
We've gotten in contact with them and are working to bring this to a peaceful conclusion, however people still need to know that they did this to me, my character, and to multiple other people and characters.
But then again they might not do anything, who knows. I just hope you get some sort of compensation. Will you keep us updated on what the situation comes down to? I've actually been looking to get a kigu of my own so I'm glad to see poor work getting truly exposed so that no one else gets taken advantage of.
As far as kigu alternatives, may I suggest Mango Island, TunnySaysIDK, and Curlworks on Facebook. They all have great products, and either at a much better quality or a much better price, or both!!!