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Metro PCS
16 years ago
So yeah, not wanting to retype the whole things, but this is what I sent...any bets as to if I'll get a response?
Greetings,
On 6/9 I was looking to purchase the Samsung Messenger r450 in Red, and was pleased with the $169 price. On 6/10 I was paid, and in the morning the phone's price was still $169. When I got to a computer to actually buy the phone 3 hours later, the price was showing $199. There was, however a starburst that still stated "$30 Off! Originally $199". There are two bits of information needed here. One, I need a phone with a QWERTY keyboard as I have a form of muscular dystrophy that affects the hands (it's abbreviated CMT). Second, I work a minimum wage job, and while I can afford the phone plan, dropping $200 on the phone makes things much harder on me. I contacted the customer service via chat, and was told me the promotion ended 3 days ago (on 6/7). I then was told there was nothing that could be done and to contact customer service via phone. I then did that, and sadly didn't write down the reps ID#. She told me there was nothing that she could do and when I asked to speak to her supervisor she asked to put me on hold, then the call was mysteriously disconnected. At this point, I once again contacted customer service via chat and explained my situation. I was very pleased that the rep contacted their supervisor at my request, and I was told that my issue was being escalated, and directed to this form.
As I desperately need a phone, I'll be shelling out the $200 for the phone.
To recap:
I'm not pleased with having to shell out $30 more than advertised, and if there's anything you can to to refund that $30, it would be -greatly- appreciated ($30 buys a lot of food).
I was initially dismayed with the chat and phone customer service, but my experience with the second chat rep is what made me decide to complete the purchase with Metro and not go to a competitor.
I know that you must receive a whirlwind of these forms, I hope only that you hear my voice in the wind and can do something to help me.
Kindest regards,
[My Full Name]
elakithelion[at]gmail.com
Greetings,
On 6/9 I was looking to purchase the Samsung Messenger r450 in Red, and was pleased with the $169 price. On 6/10 I was paid, and in the morning the phone's price was still $169. When I got to a computer to actually buy the phone 3 hours later, the price was showing $199. There was, however a starburst that still stated "$30 Off! Originally $199". There are two bits of information needed here. One, I need a phone with a QWERTY keyboard as I have a form of muscular dystrophy that affects the hands (it's abbreviated CMT). Second, I work a minimum wage job, and while I can afford the phone plan, dropping $200 on the phone makes things much harder on me. I contacted the customer service via chat, and was told me the promotion ended 3 days ago (on 6/7). I then was told there was nothing that could be done and to contact customer service via phone. I then did that, and sadly didn't write down the reps ID#. She told me there was nothing that she could do and when I asked to speak to her supervisor she asked to put me on hold, then the call was mysteriously disconnected. At this point, I once again contacted customer service via chat and explained my situation. I was very pleased that the rep contacted their supervisor at my request, and I was told that my issue was being escalated, and directed to this form.
As I desperately need a phone, I'll be shelling out the $200 for the phone.
To recap:
I'm not pleased with having to shell out $30 more than advertised, and if there's anything you can to to refund that $30, it would be -greatly- appreciated ($30 buys a lot of food).
I was initially dismayed with the chat and phone customer service, but my experience with the second chat rep is what made me decide to complete the purchase with Metro and not go to a competitor.
I know that you must receive a whirlwind of these forms, I hope only that you hear my voice in the wind and can do something to help me.
Kindest regards,
[My Full Name]
elakithelion[at]gmail.com
As for the BBB, it's a good idea and I will report it, but the BBB is a non-governmental, for-profit organization, and there's little they can actually do.
The most I could do would be a false advertising complaint filed with the Federal Trade Commission.
Thank you for the support though ^__^
not fair :<