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What the fuck...
9 years ago
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Well what a week im having ... Struggling wth commissions as it is and now I have someone cancel on me and ask for a refund because of "fasle hope" and losing confidence in me..
But wait it gets better
I have shown this person several WiP sketches to show him where I am with his piece... sent him my trello link in the early days of the commission to show what Im currently working on,
I told him that I would be working on his piece the following day but I have had so much going on and so much work to catch up on that I hadnt had the time .. but I made damn sure it was being worked on
He has now violated my Terms Of Service and gone through to paypal to issue a FULL refund... I cannot dispute, I cannot do anything about it .. I cant even afford rent ... how on earth am I going to get this sorted before it eats me alive?!?!
I constantly work the moment I wake up to the moment I sleep on these commissions for everyone, I cant even take a day off without feeling guilty for it .. infact it gets to the point where I even punish myself really badly for taking those days off ...
Im not feeling great right now
I havent slept properly in weeks
and Im having to deal with all this on top of everything else
not cool
But wait it gets better
I have shown this person several WiP sketches to show him where I am with his piece... sent him my trello link in the early days of the commission to show what Im currently working on,
I told him that I would be working on his piece the following day but I have had so much going on and so much work to catch up on that I hadnt had the time .. but I made damn sure it was being worked on
He has now violated my Terms Of Service and gone through to paypal to issue a FULL refund... I cannot dispute, I cannot do anything about it .. I cant even afford rent ... how on earth am I going to get this sorted before it eats me alive?!?!
I constantly work the moment I wake up to the moment I sleep on these commissions for everyone, I cant even take a day off without feeling guilty for it .. infact it gets to the point where I even punish myself really badly for taking those days off ...
Im not feeling great right now
I havent slept properly in weeks
and Im having to deal with all this on top of everything else
not cool
I'll literally accept anything at the moment
Hard to do if it is traditional media though. :|
I totally understand though, had something similar happen. *pats*
I'm sorry you have to go through that.
It's why I make my clients e-sign a TOS now because I literally can't afford to have people rip me off like that.
Yeah I think im gonna have to set up a commission page or something in the future so things like this dont happen again
yeah I just use jotform >> http://lucinakujo.wixsite.com/ezria.....agreement-form
Interactive form they can fill out :)
thanks a lot! it's gonna be useful to me :3
You've earned some patience and understanding at the least
Open a ticket with Paypal, link them to your TOS and point out the relevant portion. Link them to Trello to show the work that's been completed already, and send them copies of the email correspondence. If the commissioner has previously okayed the work in an email too, that bolsters your case even more.
Paypal gets a shitty rap sometimes (and not undeservedly), but if you're showing due diligence on the work and haven't been stringing along the commissioner, they don't really have a basis for the chargeback. After all, Paypal wants the payment to go through too so they collect their fees, rather than letting the customer charge back and get nothing.
I'll look into it again and see if I can get it solved or ask the commissioner politely to revoke the refund
I'll make sure you dont go empty handed definitely ;o;
I'll be working on a bunch of them tomorrow and in the weekend since i'm free, and hopefully they'll sell over the weekend/next week.
Should I tell people to note you or should I/you just give them the pp?
Especially now knowing you have this guilt and anxiety too, it's...ugh. It's not okay. I really want to help financially so you can focus on yourself, you deserve and need this.
Please... feel free to do so, even just any signal boost or help from friends and fellow artists means a lot to me <3<3<3