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Important Journal, Artists, Commissioners amd Disputes
8 years ago
Hey everyone, today I just wanted to write a journal and explain something thats really caused alot of trouble on my end, and because I'm a decent person I choose to keep this person anonymous, as it's the right thing to do, but if a name gets out I honestly don't care as this has caused alot of issues for me.
Now, Paypal, when it comes to commissions and refunds, I'm happy to work on a refund for you as I already have people on my list that im working on refunds, but this is abit of a hard different kind of problem. We all know that I went on hiatus for a month to work on my mental health/depression and I got sick too.
I came back as I pushed MY personal customers commissions back by a month and I came back getting to them right away, as you notice from the heavy flow of uploads and streams atm.
I look at emails/messages when I'm not working, but ive been working 10+ hrs everyday to now where im near the end of my commissions list, but this is now tricky.
Collaborative commissions/YCHs when TWO artists are responsible.
Me and my friend now have decided even knowing all the lines are done and im ready to colour it, one of them drops out, and puts a dispute down on me for not responding to get my attention, with disputes, I like to work it out between customer and artist and talk it out, the payment was taken all by me then split off between two artists as it was a collab piece. My friend gave her half of the payment back to me, and my half was in my bank ready to send, I sent her 50 back to the commissioner, asked niceltly to close the dispute so I cpuld pay my half of the refund and have the issue sorted. BUT NO, they put the foot down, refunded the refund half? And basically wanted me to pay it all upfront from my bank with my own money, which paypal doesnt give disputes the paypal balance and bank option to refund through the dispute only my bank.
Wasting my time and I ended up doing an all nighter as the customer wouldnt take his refund and made it difficult argueing with me for hours, and basically black mailing this dispute on me and said he ls happy to wait 10 days for the dispute when I had tge money to refund right there and then, but heres the tricky part, since giving my friends 50 now back to him after he refunded the refund, I went to my boyfriend to send him my last half and ill just pay my partner back. The customer has his whole refund, still refuses to close the dispute.
This hurts and an artists business. And lives, I can't pay for any services that are connected up with paypal, I can't pay people I have bidded on YCHs for and I cant send what I make from my commissions to my bank.
PLEASE DON'T DO THIS TO ARTISTS, if an artist has placed a journal down for going away for any reason, and hasnt responded to emails or messages. Don't dispute them as we depend on paypal to live. Yes I returned to work on commissions, please WAIT for me to respond. Wait for your turn.
I'm happy to refund anyone, but don't keep a dispute open when you have received YOUR WHOLE REFUND. I had to call paypal, dispute is now with all the proper evidence and is under review to be finally closed.
Now, Paypal, when it comes to commissions and refunds, I'm happy to work on a refund for you as I already have people on my list that im working on refunds, but this is abit of a hard different kind of problem. We all know that I went on hiatus for a month to work on my mental health/depression and I got sick too.
I came back as I pushed MY personal customers commissions back by a month and I came back getting to them right away, as you notice from the heavy flow of uploads and streams atm.
I look at emails/messages when I'm not working, but ive been working 10+ hrs everyday to now where im near the end of my commissions list, but this is now tricky.
Collaborative commissions/YCHs when TWO artists are responsible.
Me and my friend now have decided even knowing all the lines are done and im ready to colour it, one of them drops out, and puts a dispute down on me for not responding to get my attention, with disputes, I like to work it out between customer and artist and talk it out, the payment was taken all by me then split off between two artists as it was a collab piece. My friend gave her half of the payment back to me, and my half was in my bank ready to send, I sent her 50 back to the commissioner, asked niceltly to close the dispute so I cpuld pay my half of the refund and have the issue sorted. BUT NO, they put the foot down, refunded the refund half? And basically wanted me to pay it all upfront from my bank with my own money, which paypal doesnt give disputes the paypal balance and bank option to refund through the dispute only my bank.
Wasting my time and I ended up doing an all nighter as the customer wouldnt take his refund and made it difficult argueing with me for hours, and basically black mailing this dispute on me and said he ls happy to wait 10 days for the dispute when I had tge money to refund right there and then, but heres the tricky part, since giving my friends 50 now back to him after he refunded the refund, I went to my boyfriend to send him my last half and ill just pay my partner back. The customer has his whole refund, still refuses to close the dispute.
This hurts and an artists business. And lives, I can't pay for any services that are connected up with paypal, I can't pay people I have bidded on YCHs for and I cant send what I make from my commissions to my bank.
PLEASE DON'T DO THIS TO ARTISTS, if an artist has placed a journal down for going away for any reason, and hasnt responded to emails or messages. Don't dispute them as we depend on paypal to live. Yes I returned to work on commissions, please WAIT for me to respond. Wait for your turn.
I'm happy to refund anyone, but don't keep a dispute open when you have received YOUR WHOLE REFUND. I had to call paypal, dispute is now with all the proper evidence and is under review to be finally closed.
That makes literally no sense.
Like, NONE. You got what you wanted, continuing to hold the dispute is just being an asshole.
An asshole who has power go to their head. .-.
Some people are just a nightmare when it comes to understanding things.
Eeeeeespecially from someone who seems to update and explain people on what's going on, which from what I'm looking at you did very well in.
Keeping people up to date, and explaining what was going on.
I don't get some people. .v.;
If they're still holding a dispute over you and blocking access to your funds despite a full refund and they're also making unreasonable demands, especially if it CONTINUES. You want that name out there so other people are wary of them. Don't need to say it publicly, but at least warn other artists you know.
As you said, this can effect livelihoods and that's not cool.
Instead, people can PM you for the name if they want it
Edit: That being said, Id love to know who it is so I can avoid them.
And your case is certainly not the first, and wont be last. The unfortunate thing about being business owner is that the customer is ALWAYS RIGHT, even when they aren't. Paypal, and The government will always take the side of the consumer, while the business, (like in your case) must prove themselves innocent. It's a risk and problem that we artists simply have to deal with.
You are a good person, and honest business owner. The important thing to do is simply blacklist the artist for your own sake, and sharing your story helps other artists prepare and beware for similiar cases, and helps commissioners understand that their negative actions causes trouble for the artist and everyone else seeking commissions from them.
I am glad that everything is getting sorted for you, very sorry all of that happened though.Could you possibly note me the user of this person?
I would really like to avoid this happening to me, since i too live off of my art.
♥ Sending all the love, hugs, and good vibes your way! ♥
I don't really sell art much, but if you would kindly consider noting me the name I'd like to block them as well.
May I have the person's username in PMs just in case?
I'm glad paypal is at least going over the situation for you.
The last thing you need is to hear this individual has caused further hell for your associated artists.
Anyways, like they all say don't go public with the name. Inform your direct associated artists (ones you regularyl collab with and ones you commission regularly) about what transpired via note. Keep the name-and-shame to a minimal but you want to make sure this person won't "look for alternate ways to get at you"....
If they can't get after you, they'll go after those you work with (since you still would be working on the art in the end result in collab cases.). So while it can't go public nor spread very far... at least inform your closest associated artists. Talking to those on the discord channel may also assist in keeping people you directly know from being hit by this... plagued individual and keep their ilk from causing the same problems in the future.
Hi, random passer-by here. FA only gives you a five minutes window after the comment was initially posted to let you edit it. And its a continuous clock. Hope this helps in the future.