Bid Sniping Problem (SOLVED)
8 years ago
General
Since there is no more AUTOBuy, there is Bid Sniping...
I don't want the Bidders to feel cheated in the end of a bid by a small leap of $5.
I've added the bid increment after $150+ from $5 to $25, but I'm also worried people that have no intention on Bid sniping just only wanted to bid on and extra $5.
I don't want to make them feel agitated that I added a $25 bid increment leap, it just feels forceful and annoying to them.
What can I do to prevent them?
I don't want the Bidders to feel cheated in the end of a bid by a small leap of $5.
I've added the bid increment after $150+ from $5 to $25, but I'm also worried people that have no intention on Bid sniping just only wanted to bid on and extra $5.
I don't want to make them feel agitated that I added a $25 bid increment leap, it just feels forceful and annoying to them.
What can I do to prevent them?
FA+

I really dislike 10-15 min extensions like some other people suggested. I feel that there are several issues with doing it that way. First of all it forces buyers to sit and refresh the auction every few minutes to see if someone else placed a bid (I once lost an auction this way since I placed a bid, then my boyfriend called and by the time I was done with the call the auction was declared as over already). Second the times when I have been involved in auctions that have been resolved this way the artist has been very inexact with the actual times. Sometimes they have promised to extend by 10 minutes from the last snipe bid, and then ended the auction after 4 minutes, which left the people who were bidding utterly frustrated. In one case people were bidding for over two hours after the "end" of the auction, and then the artist makes a post stating that he already picked a winner an hour ago and notified them that they had won (without telling anyone else who was bidding). This made me unwatch said artist very quickly.
I don't really like extensions of one hour either, even if it soles some of the issues above, as it can cause confusion regarding time zones. There have been cases where I have looked up the end of the auction based on the posted time-zone, only to be an hour late because the artist did not post the correct daylight saving time version of their time (PDT vs PST, CET vs CEST etc).
Extending the bidding by 24 hours after the last bid means that everyone who has an intention to bid will have had plenty of opportunity, it completely prevents sniping and won't stress buyers out. The downside is that if there is a very small minimal increment on the auction it could potentially drag on for a long time (although I have never actually seen this happen in practice - people usually want their art somewhat soonish rather than saving a few extra dollars, and will escalate the bidding quickly if they are really interested). It could drag out for a few days, but I have never seen auctions drag out past a week this way.
But that's the SMALLER of the two counter-arguments - the bigger is that you're eliminating what's called the "Bidding frenzy" - This is the state that happens in the last few minutes of an auction where bidders bid back and forth and generate a sense of the item being almost within their grasp that sometimes means they bid more than they would do under other circumstances (Oh it's only $5 more than my last bid, argh I really want it, $5 more, $5 more) - This impulse buying only occurs in high-pressure situations, such as an auction coming up to a finite close time and by extending an auction by 24hrs after a final bid, you may be missing out on this occurrence and thus be losing money. This is one of the key features of an auction and why it is a popular selling tool amongst a great many different markets.
Edit: Pro auctions extend by a fixed time from five to fifteen minutes, to ensure that there is a finite ending to the auction, Again as I mentioned prior, that fixed ending time is very important to generate that bidding frenzy which sometimes means a much higher sale price
If we discount extreme cases, most "expensive" art tends to go for around 300-400 USD here on FA. If a $10 increment is used, which is fairly standard, then in worst case an auction could drag on for 30-40 days. This would still result in bills being paid on time (it is a bit iffy with 40 days, but again, this is the worst possible case). And this is the worst possible scenario, in reality someone will probably escalate faster than this.
As for the bidding frenzy I definitely agree, however it is somewhat counter-acted by the fact that with fixed times you lose access to certain geographical regions. If the auctions always tend to end around the same time (which they likely will since it is the most convenient for the seller), then this will inevitably lead to some geographical region having the end time at 3AM or 4AM, in which they can not feasibly bid. Whether this is a problem largely depends on which regions that tend to be willing to spend more money on art. To me it has always seemed that certain regions are always willing to pay much more than others. That being said, it is probably a loss to lose out on the bidding frenzy - if they happen. I have only seen one a few times here, but I have a fairly limited sample size.
My suggestion really would be to try the 24h paradigm for a bit and see if it leads to auctions dragging out a lot. If it doesn't then I believe that it is superior. If it becomes unfeasible however with very long auctions then it probably bears changing. I really cannot speculate on the impact the loss of bidding frenzy would have - like I said I have only seen it a few times here with some of the most popular artists.
Some artists use an external stopwatch for the auction end-times (which I appreciate a lot since it helps with time-zone conversion), but it cannot update dynamically with auction extensions. I guess that this is one of the reasons why some artists use external sites like commishes to handle auctions.
Lets see - starting with your premise for profits, you're not wrong in this regard but I think I may have not been so clear with what I was trying to explain - which was not that it is the money that is the problem upon coming in, it's a case of the workload potentially stacking up at a time when you are busy as the end-time is so unpredictable (e.g you can't plan based around an end time which might be tomorrow, or a week!) if it coincides with when you have other commissions that need finishing, this could cause customer dissatisfaction due to the extra time it might take for you to complete commissions you had planned at that time or for the winner of the auction. Managing workload is already a challenge for artists, making it even more stressful with this unexpected end-time seems problematic to me.
Moving on from this, in my experience even if you discount the more extreme cases (I've seen auctions go for 6,000-7,000 USD on very rare occassions, with plenty around the 2-3k mark and 1kIsh being very common in occurrence across the fandom), this method could cause ridiculous level delays - which, as I wanted to mention should be centered around customer satisfaction and planning when your work is being done rather than cash-flow, although in this instance several months worth of waiting could be absolute madness!
Gosh you've made so many points - lessee, ah! Geographical location - okay, this one is fairly easily fixed based on looking at the demographic of the site for FA (Majority of users are US, Secondary being EU and third being Asia) - planning this accordingly would allow you to pick an auction time that would be suitable for the majority of users, you're always going to potentially miss some - but this isn't about complete fairness in including everyone, it's just not possible whatever you do - some people won't have access to a PC on the day you announce, some people might be on holiday, internet cut out, you can't allow for every possible inconvenience your bidders may have occur and that's just it. It should be convenient for the artist.(Anyone on the very opposite end of the time picked, if they really wanted the piece would log in for the close time even if it were the middle of the night - I know several friends who have done so over the years, I'd agree with you though that this seems like madness.)
The Bidding frenzy only really relies on having two participants with a similar scope for spending, it doesn't require a horde of individuals bidding - but i will agree that it varies depending on artist demand, popularity and availability to some degree.
I think your additional comment here is a very valid point, auctions held on FA are an absolute pain and there has been so many faux pas as a result of this (I've seen auctions ending at the wrong time, auctions extended without warning, artists ignoring the winner because they didn't like the character and taking the second highest bidder, all kinds of things that I would consider incredibly unprofessional, I even had an instance wherein an artist asked me to shill bid for them, (The act of bidding to increase the cost of the auction with no intention of it being the winning bid) as you can imagine I told them in no uncertain terms that I would not and promptly cut all ties with them.)
I imagine an external stopwatch could be amended with an additional 10-15 minutes if need be, so I don't see that as being so much of a problem, but with the way FA comments handle bidding, it is indeed a catastrophic mess - I'm not sure there's a fix for that and almost all auctions are plagued by this fault. But I don't see it being an issue specifically for this extension, you refresh - you see the highest bid, you raise it - repeat until you're the winner. (There's the instance wherein both people bid the same amount, but Ideally the artist could be on hand to concisely respond to the current winning bid by looking at which was more recent).
Thank you for the discussion! I really enjoyed reading and thinking about your points - I might not agree with them, but I can see that they came from logic and reasoning.
You're quite right, people often quite quickly resort to personal attacks on here with very little provocation - I guess that's what makes finding an individual with the ability to remain civil over a disagreement so much of a gem!
I look forward to seeing your name pop up elsewhere on the site!