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I need Technical Support
7 years ago
I have an issue. Starting around middle January, I started having a problem playing Planetside 2. The game, after I was loaded in and attempting to join a battle, would simply close to the desktop. No error messages. No events in event viewer. No reporting to the OS as to why it's closed. Just closes neatly and puts me back at my Steam library.
I have thrown every possible fix and troubleshooting test that I can think of, and engaged with both Daybreak Games (publisher) and NVidia support, thus far to no avail. A list of things I have tried:
* Turning it off and on again
* Testing for thermal issues on the GPU (card never goes above 65C, easily capable of playing for 1+ hour at 78C with other games)
* Testing for thermal issues on the CPU
* Adding another fan flowing directly at the graphics card
* Microsoft's Memtest (clean)
* Reinstall the game (about 4 times, with and without Steam)
* Reinstall Windows (Overwrote all partitions)
* Installed updated BIOS firmware
* Replaced 600W PSU with 850W PSU (confirming no undervoltage issue)
* Replaced GTX 1080 TI Founders with a spare graphics card I had laying around.
* No overclocking
* Checked and messed with graphics settings/optimization through NVidia control panels
* Unplugged secondary monitors
* Played other games (Skyrim, Just Cause 2, TF2, Space Engineers, The Long Dark- all with no issues for sustained gameplay times of one or more hours)
* Set everything to run as Administrator
* Two separate AV softwares, and no AV software
* Previous graphics driver iterations
* SFC (No validation issues)
* Boot and launch game in Safe Mode
Quite frankly, I've thrown just about every possible nuclear option I and a team of 3 Daybreak support guys could come up with, and I'm not seeing the game write any actual reason for why it's closing out, which is absolutely maddening. About the only lead I developed was after running procmon and launching the game- I caught what I think is my NVidia driver creating some kind of dump file, but NVidia hasn't gotten back to me on whether the dump file actually contains anything useful.
Anyone got any other ideas on what I might be able to try to see if I can stabilize this game or identify a root cause to this?
I have thrown every possible fix and troubleshooting test that I can think of, and engaged with both Daybreak Games (publisher) and NVidia support, thus far to no avail. A list of things I have tried:
* Turning it off and on again
* Testing for thermal issues on the GPU (card never goes above 65C, easily capable of playing for 1+ hour at 78C with other games)
* Testing for thermal issues on the CPU
* Adding another fan flowing directly at the graphics card
* Microsoft's Memtest (clean)
* Reinstall the game (about 4 times, with and without Steam)
* Reinstall Windows (Overwrote all partitions)
* Installed updated BIOS firmware
* Replaced 600W PSU with 850W PSU (confirming no undervoltage issue)
* Replaced GTX 1080 TI Founders with a spare graphics card I had laying around.
* No overclocking
* Checked and messed with graphics settings/optimization through NVidia control panels
* Unplugged secondary monitors
* Played other games (Skyrim, Just Cause 2, TF2, Space Engineers, The Long Dark- all with no issues for sustained gameplay times of one or more hours)
* Set everything to run as Administrator
* Two separate AV softwares, and no AV software
* Previous graphics driver iterations
* SFC (No validation issues)
* Boot and launch game in Safe Mode
Quite frankly, I've thrown just about every possible nuclear option I and a team of 3 Daybreak support guys could come up with, and I'm not seeing the game write any actual reason for why it's closing out, which is absolutely maddening. About the only lead I developed was after running procmon and launching the game- I caught what I think is my NVidia driver creating some kind of dump file, but NVidia hasn't gotten back to me on whether the dump file actually contains anything useful.
Anyone got any other ideas on what I might be able to try to see if I can stabilize this game or identify a root cause to this?
