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Broken Cintiq and Wacom company
7 years ago
This is where the blurt begins!
Being tied down by work, one which does not have anything to do with illustration, I do like to get back to the drawing table and pick up that Cintiq I often end up using as just one extra monitor to actually make messy, silly, or sometimes lewd sketch. But it seems that not touching it for a couple of months and leaving it on has done something to it -- the tablet pen-touch sensor is utterly broken, and it appears to be a hardware issue after some extensive troubleshooting I have put it through.
No luck in getting it back to work, unfortunately. The tablet just outright does not detect the proximity of the pen anymore, and I had tested it with the old pen, a brand new pen, and a pen from another tablet (one old Intuos 4 that I own, the tablet itself is too beat up to use now) and none of those return any sign of the tablet registering any click or touch to the screen: The status light next to the power light doesn't flicker when touched.
...
And this is where Wacom comes in.
...
After several rounds of email, some uninstalling, reinstalling of the drivers. They have concluded that the Cintiq 21 UX does need to be repaired. Problem is, they no longer carry any of the parts that is needed to fix the machine, nor are they ever going to manufacture those parts, a machine that is produced merely 7 years ago (2011), and purchased in 2014. Seeing that the tablet didn't suffer any concussive damage, nor water damage, I suspected that there's probably some blown capacitors that are within the machine that just needs to be replaced in order to get it back and running -- and if they aren't willing to repair it for me, even if I am absolutely willing to pay -- they should probably give me some schematics of the logic boards so I can at least figure out which part of the component is the one I need to look into.
No such luck, the email conversation just abruptly cuts off the moment I requests for their assistance on this matter.
...
So now this Cintiq 21 UX is just one glorified IPS 4:3 monitor, a value that was $2000 now rendered to almost next to nothing because a single thing within it doesn't work and they don't provide the ways to remedy it. My career can't justify spending $3000 over at something that's merely a hobby, and it is definitely frustrating to hear from Wacom that they don't even support the last gen products that's not even a decade old.
I will bring the tablet over to some repair center, hopefully they can at least tinker and figure something out. But until then, I guess I will be stuck without a tablet for some clean, lewd doodles. :<
No luck in getting it back to work, unfortunately. The tablet just outright does not detect the proximity of the pen anymore, and I had tested it with the old pen, a brand new pen, and a pen from another tablet (one old Intuos 4 that I own, the tablet itself is too beat up to use now) and none of those return any sign of the tablet registering any click or touch to the screen: The status light next to the power light doesn't flicker when touched.
...
And this is where Wacom comes in.
...
After several rounds of email, some uninstalling, reinstalling of the drivers. They have concluded that the Cintiq 21 UX does need to be repaired. Problem is, they no longer carry any of the parts that is needed to fix the machine, nor are they ever going to manufacture those parts, a machine that is produced merely 7 years ago (2011), and purchased in 2014. Seeing that the tablet didn't suffer any concussive damage, nor water damage, I suspected that there's probably some blown capacitors that are within the machine that just needs to be replaced in order to get it back and running -- and if they aren't willing to repair it for me, even if I am absolutely willing to pay -- they should probably give me some schematics of the logic boards so I can at least figure out which part of the component is the one I need to look into.
No such luck, the email conversation just abruptly cuts off the moment I requests for their assistance on this matter.
...
So now this Cintiq 21 UX is just one glorified IPS 4:3 monitor, a value that was $2000 now rendered to almost next to nothing because a single thing within it doesn't work and they don't provide the ways to remedy it. My career can't justify spending $3000 over at something that's merely a hobby, and it is definitely frustrating to hear from Wacom that they don't even support the last gen products that's not even a decade old.
I will bring the tablet over to some repair center, hopefully they can at least tinker and figure something out. But until then, I guess I will be stuck without a tablet for some clean, lewd doodles. :<
Its ridiculous that they don't carry parts at all for previous gen.
Hell there are even parts that people can get for cars made in the 60s, while not original (custom made), at least they have the schematics published for people to use it.
What kind of anti consumer practice is this?!
Can always get an iPad Pro and Apple Pencil instead, is a fair bit cheaper than the Cintiq and is portable, if that's something you'd be considering in the future. Haven't got that sort of getup myself though, but I know of others who do and are really in love with it. :o
But that's just my two cents :p