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Regarding Patreon & why I'm shutting it down
7 years ago
As many of you heard - Patreon screwed over artists last month due to their gross incompetence. I lost about 20-30% of my month's income over this.
Today, 3 weeks after the debacle (which is late), Patreon sent out a letter to all content creators on the subject matter.
Frankly the letter pissed me off and made me lose all confidence in the company.
- the first half of the letter was basically this giant ode to their company's Moral Code. Talking about how artists are wonderful, they support artists, artists should support them, kumbaya, all that shit.
... I don't care about that. I just want a platform that'll serve my needs.
I also don't buy it. Not after that idiot move last year that caused a minor exodus as small-time content creators got shafted over Patreon's "service fee structure".
- the second half was where they talked about the reasons why it happened ... except they didn't talk about why it happened. Instead they said SUPER VAGUE terms like "well, we have several transaction partners, some of them we're trying to work with." and they gave zero indication that they actually knew how to fix it.
- so yeah, they kinda just showed they really have no right in trying to business.
WHAT DOES THIS MEAN?
- I'm setting up my own "subscription" service via my PayPal business account and via MailChimp.
- I'll likely flatten it out to $2 monthly and just have the single offering: higher rez pics on everything, alternate takes here and there, discord channel, and the adopter's advantage.
- That way everything just lands in my own bank account and I don't have Patreon taking their cut AND screwing me over with their misadventures in learning how to business.
- I'll PROBABLY force cancel all pledges before month's end (there's an outside chance Patreon gets whiplash and will actually openly address the issue). I mean, Patreon's unreliable anyway. It's better to just cut your losses then HOPE something goes through and get let down.
So yeah. There's that horseshit.
==============
edit: here's the letter in full. Mind you read it from my perspective: analyze in between the lines and see whether or not they actually have a plan on keeping this from happening in the future.
Hi creators,
When it comes to payments, some of you have experienced some turbulence, and I want to share with you what’s been happening and why.
Let’s start with the why — our mission is to fund the creative class, and we’re doing everything possible to ensure creators can scale their memberships on Patreon. We excitedly serve creators and patrons in over 100 countries, so it’s critical that we invest deeper in our payments infrastructure and make smart decisions about the partners we choose.
In payment processing specifically, we have the following goals:
Reliability. Get creators their money on time, every time.
Support creators across the globe. This includes supporting multiple currencies and additional payment methods down the road.
Reduce payment transaction fees. Payment partners price their products differently, and we work with multiple payment partners so that we can aggressively negotiate on your behalf to minimize transaction fees. We also aggregate payments into the fewest possible transactions so that we can reduce transaction fees for creators and patrons.
Support all of the art you make. Art challenges the status quo, lives on the fringes, and pushes society forward. As an arts company, we see it as our job to ensure that as much of it as possible can be funded. Where this gets challenging is that not all of our payment partners view the world and definitions of art the same way. This misalignment forces us to move quickly and make changes to protect creator income. At times, this has resulted in some creators experiencing inconsistency on Patreon.
The reality is that the inconsistencies you’ve seen are the result of us workingfor you, never against you, to make the necessary changes that ensure your art can continue being funded on Patreon.
Here are the recent changes you may have noticed:
We quickly added new payment partners so that we could continue processing payments for as many Patreon creators as possible. One of these partners is a UK-based payment processor. This change helped us save thousands of creators' incomes, and it also represents an important step in supporting international transactions better than before. The main downside, however, is that it created higher declines in some cases. Most of those declines have been resolved, but we're still working around the clock to get the remaining declined cards in good standing.
We audited all Patreon pages for content to ensure it was within our guidelines. We always reviewed Patreon pages, but we increased the coverage and speed of our proactive reviews. We work one on one with every creator under review to bring their page back within our guidelines and restored on Patreon as quickly as possible.
We launched 18+ age confirmation for mature content pages to ensure that we had the proper measures in place to provide a safe platform for all users.
To be honest, it’s been difficult to communicate these changes. Out of respect for our partners and our agreements with them, there are details that we contractually cannot disclose, even today, which makes it challenging to discuss specifics. What I want you to know is that our top company metric is yourincome. We show up to work because we want to fund the creative class andget you paid, so any changes Patreon makes to our payments are made so that we can send as much money as possible to artists and creators around the world.
We have and will continue to put the systems and infrastructure in place to be your stable, recurring, financial rock so that you can do what you do best — create.
Thank you,
Tyler Palmer
VP Operations, Patreon
Today, 3 weeks after the debacle (which is late), Patreon sent out a letter to all content creators on the subject matter.
Frankly the letter pissed me off and made me lose all confidence in the company.
- the first half of the letter was basically this giant ode to their company's Moral Code. Talking about how artists are wonderful, they support artists, artists should support them, kumbaya, all that shit.
... I don't care about that. I just want a platform that'll serve my needs.
I also don't buy it. Not after that idiot move last year that caused a minor exodus as small-time content creators got shafted over Patreon's "service fee structure".
- the second half was where they talked about the reasons why it happened ... except they didn't talk about why it happened. Instead they said SUPER VAGUE terms like "well, we have several transaction partners, some of them we're trying to work with." and they gave zero indication that they actually knew how to fix it.
- so yeah, they kinda just showed they really have no right in trying to business.
WHAT DOES THIS MEAN?
- I'm setting up my own "subscription" service via my PayPal business account and via MailChimp.
- I'll likely flatten it out to $2 monthly and just have the single offering: higher rez pics on everything, alternate takes here and there, discord channel, and the adopter's advantage.
- That way everything just lands in my own bank account and I don't have Patreon taking their cut AND screwing me over with their misadventures in learning how to business.
- I'll PROBABLY force cancel all pledges before month's end (there's an outside chance Patreon gets whiplash and will actually openly address the issue). I mean, Patreon's unreliable anyway. It's better to just cut your losses then HOPE something goes through and get let down.
So yeah. There's that horseshit.
==============
edit: here's the letter in full. Mind you read it from my perspective: analyze in between the lines and see whether or not they actually have a plan on keeping this from happening in the future.
Hi creators,
When it comes to payments, some of you have experienced some turbulence, and I want to share with you what’s been happening and why.
Let’s start with the why — our mission is to fund the creative class, and we’re doing everything possible to ensure creators can scale their memberships on Patreon. We excitedly serve creators and patrons in over 100 countries, so it’s critical that we invest deeper in our payments infrastructure and make smart decisions about the partners we choose.
In payment processing specifically, we have the following goals:
Reliability. Get creators their money on time, every time.
Support creators across the globe. This includes supporting multiple currencies and additional payment methods down the road.
Reduce payment transaction fees. Payment partners price their products differently, and we work with multiple payment partners so that we can aggressively negotiate on your behalf to minimize transaction fees. We also aggregate payments into the fewest possible transactions so that we can reduce transaction fees for creators and patrons.
Support all of the art you make. Art challenges the status quo, lives on the fringes, and pushes society forward. As an arts company, we see it as our job to ensure that as much of it as possible can be funded. Where this gets challenging is that not all of our payment partners view the world and definitions of art the same way. This misalignment forces us to move quickly and make changes to protect creator income. At times, this has resulted in some creators experiencing inconsistency on Patreon.
The reality is that the inconsistencies you’ve seen are the result of us workingfor you, never against you, to make the necessary changes that ensure your art can continue being funded on Patreon.
Here are the recent changes you may have noticed:
We quickly added new payment partners so that we could continue processing payments for as many Patreon creators as possible. One of these partners is a UK-based payment processor. This change helped us save thousands of creators' incomes, and it also represents an important step in supporting international transactions better than before. The main downside, however, is that it created higher declines in some cases. Most of those declines have been resolved, but we're still working around the clock to get the remaining declined cards in good standing.
We audited all Patreon pages for content to ensure it was within our guidelines. We always reviewed Patreon pages, but we increased the coverage and speed of our proactive reviews. We work one on one with every creator under review to bring their page back within our guidelines and restored on Patreon as quickly as possible.
We launched 18+ age confirmation for mature content pages to ensure that we had the proper measures in place to provide a safe platform for all users.
To be honest, it’s been difficult to communicate these changes. Out of respect for our partners and our agreements with them, there are details that we contractually cannot disclose, even today, which makes it challenging to discuss specifics. What I want you to know is that our top company metric is yourincome. We show up to work because we want to fund the creative class andget you paid, so any changes Patreon makes to our payments are made so that we can send as much money as possible to artists and creators around the world.
We have and will continue to put the systems and infrastructure in place to be your stable, recurring, financial rock so that you can do what you do best — create.
Thank you,
Tyler Palmer
VP Operations, Patreon
