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Digital art... it's f***ing rocket science!
16 years ago
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ō_ō - "The following text contains caffeine and bitterness!"
ƯB
ō_ō - "The following text contains caffeine and bitterness!"
ƯB
I am baffled.
For eight months now I am proud to be in possession of a wide screen tablet (Trust TB-7300). I quickly got used to it and enjoyed myself at the ease of digital art. And all was well... until I added a second screen to my rig. Now, that I got a stretched desktop the range of my tablet spans -both- monitors... of course the aspect ratio now is completely screwed. Pen to top left -> cursor to top left of the left screen, pen to the bottom right -> cursor to bottom right of the right screen!
I really don't enjoy deactivating my dual screen setup just to draw... I tried to find a hotline phone number on the trust.com homepage, with little luck, so I contacted the helpdesk of trust via mail, first in english, to tell them my issue with the tablet and to ask how to solve it. The result was an answer containing a picture of a window in the driver as well as two lines of text, kindly wrapped in your general corporate courtesy bla bla! Problem: I cannot access the window displayed in the picture. I don't even have a f***ing idea where it is!
Joke's on me if I give up here, so I just give it another shot. This time in german. I explicitly detail any part of the problem I can imagine and send it to the helpdesk. The next day I receive an email asking "Thanks for your e-mail is this dual screen or two separate screen?"
Even though my deep desire to grab the tablet, go to the HQ and beat the sh*t out of the 1st level support with it until they come up with an idea... or a proper response, is ridiculously high I give them another chance. I reply to the mail and explain, that it is a dual screen setup with two screens on two DVI ports... The next day, not really expecting much, i received an e-mail asking "Is your mouse working on both screens? is your pen working? is your pen working in windows?"
I was already close to sending them that picard facepalm picture i love, when I finally resigned... But then my coworker handed me the phone number of the company.
At first i was like ಠ_ಠ but then I :D
I called the hotline and briefly explained my problem, trying to hold back the rage I still had inside from the godawful first level support, and within a MINUTE I received the answer I was kinda expecting all the time:
"I am sorry, that is not possible"
My journey was over. I have gained nothing, but the assurance, that everytime I want to draw, I have to deactivate my dual head setup. But, maybe, that already is something...
.......
ಠ_ಠ
For eight months now I am proud to be in possession of a wide screen tablet (Trust TB-7300). I quickly got used to it and enjoyed myself at the ease of digital art. And all was well... until I added a second screen to my rig. Now, that I got a stretched desktop the range of my tablet spans -both- monitors... of course the aspect ratio now is completely screwed. Pen to top left -> cursor to top left of the left screen, pen to the bottom right -> cursor to bottom right of the right screen!
ಠ_ಠI really don't enjoy deactivating my dual screen setup just to draw... I tried to find a hotline phone number on the trust.com homepage, with little luck, so I contacted the helpdesk of trust via mail, first in english, to tell them my issue with the tablet and to ask how to solve it. The result was an answer containing a picture of a window in the driver as well as two lines of text, kindly wrapped in your general corporate courtesy bla bla! Problem: I cannot access the window displayed in the picture. I don't even have a f***ing idea where it is!
ಠ_ಠJoke's on me if I give up here, so I just give it another shot. This time in german. I explicitly detail any part of the problem I can imagine and send it to the helpdesk. The next day I receive an email asking "Thanks for your e-mail is this dual screen or two separate screen?"
ಠ_ಠEven though my deep desire to grab the tablet, go to the HQ and beat the sh*t out of the 1st level support with it until they come up with an idea... or a proper response, is ridiculously high I give them another chance. I reply to the mail and explain, that it is a dual screen setup with two screens on two DVI ports... The next day, not really expecting much, i received an e-mail asking "Is your mouse working on both screens? is your pen working? is your pen working in windows?"
ಠ_ಠI was already close to sending them that picard facepalm picture i love, when I finally resigned... But then my coworker handed me the phone number of the company.
At first i was like ಠ_ಠ but then I :D
I called the hotline and briefly explained my problem, trying to hold back the rage I still had inside from the godawful first level support, and within a MINUTE I received the answer I was kinda expecting all the time:
"I am sorry, that is not possible"
My journey was over. I have gained nothing, but the assurance, that everytime I want to draw, I have to deactivate my dual head setup. But, maybe, that already is something...
.......
ಠ_ಠ
