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Verizon what the hell
6 years ago
General
So for any of the savvy networking types this might be intriguing but to everyone else its likely to be just confusion and weird.
So a few months back, I started having an issue, I was unable to connect to my home servers, Fios, business class, overall decent stuff. Now my firewall router is almost 15 years old, way out of support and had lost one of its three wan ports some time back. So I'm assuming this inability to do any kinds of authentication is a result of the firewall going bad. Well a few things got in the way and I ordered a new cisco firewall router that has some good functions. I can't seem to get it to install correctly as it can't get its software update from the corporate update server at cisco. So recently. last week, I decided to unplug everything and connect one system directly to the Verizon ONT (optical network terminator) well lo and behold, things are still screwed up!
I'll open up a web page, most all of them use tls so start the connection then that connection hangs
I'll open up a ssh session (or receive an ssh session) Client hits the server, initial handshake is made, version is selected and the transaction stops right there.
I can't imagine what downstream equipment is doing selective packet snipping.
I called verizon and even business class you talk to one person, you can't escalate it seems, They have no knowlege of the OSI model and have to refer any snazzy questions to their backline that they have on a chat session. They send a tech out who replaces my ONT with one removed from someplace else, not a new one, first attempt yeilds a bad ONT, second one seems to work though. After a lot of fussing its all set and the ticket is closed. Except the problem is exactly the same. So I can do a few online operations, software updates and the like that aren't secured connections, but anything secured with SSH or TLS is a non-op.
Another tech is supposedly coming out tonight, I guess I'd love for them to find the problem and then, get me some credit for the missing months.
Time will tell.
So a few months back, I started having an issue, I was unable to connect to my home servers, Fios, business class, overall decent stuff. Now my firewall router is almost 15 years old, way out of support and had lost one of its three wan ports some time back. So I'm assuming this inability to do any kinds of authentication is a result of the firewall going bad. Well a few things got in the way and I ordered a new cisco firewall router that has some good functions. I can't seem to get it to install correctly as it can't get its software update from the corporate update server at cisco. So recently. last week, I decided to unplug everything and connect one system directly to the Verizon ONT (optical network terminator) well lo and behold, things are still screwed up!
I'll open up a web page, most all of them use tls so start the connection then that connection hangs
I'll open up a ssh session (or receive an ssh session) Client hits the server, initial handshake is made, version is selected and the transaction stops right there.
I can't imagine what downstream equipment is doing selective packet snipping.
I called verizon and even business class you talk to one person, you can't escalate it seems, They have no knowlege of the OSI model and have to refer any snazzy questions to their backline that they have on a chat session. They send a tech out who replaces my ONT with one removed from someplace else, not a new one, first attempt yeilds a bad ONT, second one seems to work though. After a lot of fussing its all set and the ticket is closed. Except the problem is exactly the same. So I can do a few online operations, software updates and the like that aren't secured connections, but anything secured with SSH or TLS is a non-op.
Another tech is supposedly coming out tonight, I guess I'd love for them to find the problem and then, get me some credit for the missing months.
Time will tell.
(kidding for anyone concerned, sheesh 2020 you can't joke around)
I need the dude, but nobody knows who the dude is, where he works or how to reach him.
You should get a comcast cellular hotspot!
When I had Verizon at my office they took it upon themselves to block various ports, and telling me I had no choice nor option to override it to reopen them.
Last time a Verizon rep showed up at my office at actually told him off, and laughed in his face to his sales pitch of switching back to them. Yeah. Sure. When pigs fly.
So ended up having the tech come over, he was trying to explain the symptoms to his backline phone support. He put his tech on the phone and we ran a bunch of tests, his tech could not establish a session to the service tech's laptop (ssl) and I jumped on the call to explain that's the problem. Phone tech tried to test stuff and didn't get any useful results after a couple hours. At this point they both gave up and decided to replace the equipment. I had older b-pon equipment, a change to g-pon seemed to fix all the nonsense.