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Chargeback Beware- Shinies System
5 years ago
Hey guys. So.. Shit happened.
On the 5th of August a user sent 75x Shinies at me through the Furaffinity shiny system totalling $375 USD.
I was sceptical of it and I did not know the user so I held onto the money for fear of a chargeback. As suspected a charge back was filed tonight for an "Unauthorized payment."
I would have just sent it back sooner because of how suspicious it was, however, Paypal has a new really crappy policy that they DO NOT cover the fees that occur when a payment is made if that amount is to be refunded- and also, maybe it could have been legit? I did not know, the message with it seemed friendly enough? So I kept the money to the side in my paypal and didn't touch it.
So here's the kicker:
As a seller (or in my case the recipient of a DONATION) -if you refund a payment through paypal, the Fee amount comes directly out of the pocket of the person issuing the refund- yes even when you hit the refund button on the payment itself, they don't give it back, paypal keeps that fee, you have no choice but to pay it out of your own pocket for a full refund.
A fee on an amount like $375 USD ends up being $13.80 USD which in my currency is nearly $20 AUD. So I got the pleasure of paying $20 out of my own pocket possibly for some dumb kid stealing their parents paypal details.
Just a warning to you guys using the shinies system that bad shit can happen with it the way its currently set up. When I put in a ticket with FA I only got "Unfortunately there really isn't any advice we can give as this is between you and the donor. While the Shinies system is part of FA, the payment is all handled by Paypal. As such any issues or questions should go to PayPal." and "Fur Affinity has no jurisdiction in this case."
I can only hope they would consider changing the shiny system to be an actual donation payment and not a payment for goods and services like it is now to avoid a mess like this. Artists could get really screwed over by this on such a big scale. Can you imagine donations of over a $1000 and the fees on that an artist would have to pay for a chargeback?
I'm considering disabling my shinies system now thanks to this.. I haven't yet but I'll have to think on it....
Right now I'm feeling pretty disenchanted, hurt and quite powerless...
On the 5th of August a user sent 75x Shinies at me through the Furaffinity shiny system totalling $375 USD.
I was sceptical of it and I did not know the user so I held onto the money for fear of a chargeback. As suspected a charge back was filed tonight for an "Unauthorized payment."
I would have just sent it back sooner because of how suspicious it was, however, Paypal has a new really crappy policy that they DO NOT cover the fees that occur when a payment is made if that amount is to be refunded- and also, maybe it could have been legit? I did not know, the message with it seemed friendly enough? So I kept the money to the side in my paypal and didn't touch it.
So here's the kicker:
As a seller (or in my case the recipient of a DONATION) -if you refund a payment through paypal, the Fee amount comes directly out of the pocket of the person issuing the refund- yes even when you hit the refund button on the payment itself, they don't give it back, paypal keeps that fee, you have no choice but to pay it out of your own pocket for a full refund.
A fee on an amount like $375 USD ends up being $13.80 USD which in my currency is nearly $20 AUD. So I got the pleasure of paying $20 out of my own pocket possibly for some dumb kid stealing their parents paypal details.
Just a warning to you guys using the shinies system that bad shit can happen with it the way its currently set up. When I put in a ticket with FA I only got "Unfortunately there really isn't any advice we can give as this is between you and the donor. While the Shinies system is part of FA, the payment is all handled by Paypal. As such any issues or questions should go to PayPal." and "Fur Affinity has no jurisdiction in this case."
I can only hope they would consider changing the shiny system to be an actual donation payment and not a payment for goods and services like it is now to avoid a mess like this. Artists could get really screwed over by this on such a big scale. Can you imagine donations of over a $1000 and the fees on that an artist would have to pay for a chargeback?
I'm considering disabling my shinies system now thanks to this.. I haven't yet but I'll have to think on it....
Right now I'm feeling pretty disenchanted, hurt and quite powerless...
I hope you manage to get the money back somehow because that really is a bogus deal. Like you said, what if it had been for $1000 or something?
Personally, was skeptical about the whole Shinies thing, could see how easily it could be abused when it came out.
Really sorry that it was our awesome lime green dingo girl who got stung by it.
That said, I can't blame you if you do disable shinies. This is a sucky situation no matter how it's resolved.