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Customer Expectations for Commissioned work
4 years ago
Ahem, Kragith will now present his findings...
So I've kinda had enough of being scammed over the past 7 years of being here. I've lost over a grand worth of money because of Hobby Artists.
Here is the deal, unless your a
Trusted-Artists or someone I've been referred to, or someone I work with on a regular basis, I will PAY you AFTER you give me either of the following things:
If you are one of the above YAY you get to ignore this journal!
1. A detailed sketch (this means details of my characters must be noticeable, this is not a quick sketch for a pose!)
2. Linework of the image that I have commissioned you. This is the halfway point to MOST of my commissions so I feel this is a fair point to be at. If the commission just isn't turning out right at this point, I will gladly pay for whatever the cost of this tier work is worth.
If what I have commissioned you IS a sketch then all that applies for you is what's below this section!
We won't begin anything until AFTER YOU provide me with the following things:
1. PayPal ONLY, I need either your Paypal address for payments or for you to tell me if you use invoices or not. I'm not stupid, I don't put what I'm getting in the line and I will NEVER SEND AS FRIENDS, you will pay the PayPal fee for running your service not me. This is however unless I know you personally OR we have worked together for over 2 years. No Venmo, CashApp, or Crypto for payments sorry. I like a receipt from someplace standardized and credible where I can easily get my money back if ever needed.
2. Your queue and how long it will be before you can get started on providing me with either the detailed sketch or the linework of my commission. Providing me a timeline for the base pose sketch is nice but not what I base time off of. I expect something within 3 months of paying you, if you simply cannot do something in that timeframe then please contact me.
Just imagine this: How would it sound if you ordered a borger and didn't get said borger for a week or never get it at all after paying for it and no one at the counter answering you? Silly right? That's how some coms have gone for me in the past.
Disclaimer: If you don't disclose that you have a large queue, or you lie about your timeframe, or you have some kind of unforeseen event that causes you to not be able to work on my commission you MUST CONTACT ME for I EXPECT communication. I don't need a personal story, just communicate with me PLEASE.
Furthermore, I PAY 100% OF THE TIME this has nothing to do with me not liking a commission, I would say something at the pose sketch phase if I disliked it. Go through my gallery and give a poke to the artists I've commissioned I'm quite credible. Just a good portion of who I've commissioned arent.
If my terms contradict your TOS then let's have a chat!. I'm paying you for a service, it's not the other way around. I expect what I pay for and nothing extra. I will send this to you the artist, if something contradicts your TOS then let's talk about it. If you say nothing about this journal then I will assume you accept it.
This all comes from 7 years of either waiting for a com for over 8 months or never getting what I paid for.
Here is the deal, unless your a
Trusted-Artists or someone I've been referred to, or someone I work with on a regular basis, I will PAY you AFTER you give me either of the following things:If you are one of the above YAY you get to ignore this journal!
1. A detailed sketch (this means details of my characters must be noticeable, this is not a quick sketch for a pose!)
2. Linework of the image that I have commissioned you. This is the halfway point to MOST of my commissions so I feel this is a fair point to be at. If the commission just isn't turning out right at this point, I will gladly pay for whatever the cost of this tier work is worth.
If what I have commissioned you IS a sketch then all that applies for you is what's below this section!
We won't begin anything until AFTER YOU provide me with the following things:
1. PayPal ONLY, I need either your Paypal address for payments or for you to tell me if you use invoices or not. I'm not stupid, I don't put what I'm getting in the line and I will NEVER SEND AS FRIENDS, you will pay the PayPal fee for running your service not me. This is however unless I know you personally OR we have worked together for over 2 years. No Venmo, CashApp, or Crypto for payments sorry. I like a receipt from someplace standardized and credible where I can easily get my money back if ever needed.
2. Your queue and how long it will be before you can get started on providing me with either the detailed sketch or the linework of my commission. Providing me a timeline for the base pose sketch is nice but not what I base time off of. I expect something within 3 months of paying you, if you simply cannot do something in that timeframe then please contact me.
Just imagine this: How would it sound if you ordered a borger and didn't get said borger for a week or never get it at all after paying for it and no one at the counter answering you? Silly right? That's how some coms have gone for me in the past.
Disclaimer: If you don't disclose that you have a large queue, or you lie about your timeframe, or you have some kind of unforeseen event that causes you to not be able to work on my commission you MUST CONTACT ME for I EXPECT communication. I don't need a personal story, just communicate with me PLEASE.
Furthermore, I PAY 100% OF THE TIME this has nothing to do with me not liking a commission, I would say something at the pose sketch phase if I disliked it. Go through my gallery and give a poke to the artists I've commissioned I'm quite credible. Just a good portion of who I've commissioned arent.
If my terms contradict your TOS then let's have a chat!. I'm paying you for a service, it's not the other way around. I expect what I pay for and nothing extra. I will send this to you the artist, if something contradicts your TOS then let's talk about it. If you say nothing about this journal then I will assume you accept it.
This all comes from 7 years of either waiting for a com for over 8 months or never getting what I paid for.
Given the clash we have with so many not delivering.. we do gotta protect ourselves as well.
Honestly I think clients should make more use of chargebacks if work isn't getting delivered on time. Shouldn't take 6 months to get a drawing completed. I'm realizing I should have done that myself after realizing this one artist here ran off with a bunch of people's money even tho he had completed numerous peices.
Personally though I've more or less stopped commissioning. I'll just make my own stuff. Been burned way too many times now.
Yeah and trying to become a
That's the thing with chargebacks, if someone really is scamming you they can just say it was for art or NSFW art and brick the entire transaction. Artists and commissioners play a dancing game with PayPal which makes the word "chargeback" kinda gross on both parties. Now I've done a few retrieve for refunds and won some of my money back but outside that eh.
If I could draw id do the same thing, sadly I don't doodle. Also telling an artist to "take their time" is the WORST thing to do, I've said this to a few folks and they took over a year to do my com, then got pissy with me when I went WTF to them.
As for chargebacks, obviously they should be a last resort as with any transaction. Dealt with those plenty at Amazon when I worked there cuz if a customer did a chargeback on us without first giving us the chance to correct the problem their accounts would be closed and basically refused service. But given how often commissioners do get screwed over by artists who just don't treat this as a proper job and think they can use excuses like mental health and what not to take a year or more to deliver then yes people should be encouraged to file for a chargeback before the 180 day waiting period (for paypal anyway).
When money is in play and after losing as much as I have, nah... chargeback the bad ones into oblivion. It's high time these hobbyist sort realize they can't just defraud people of their money in the end.
We tend to be too generous with artists in the grand scheme of things and the whole "take your time" bit is definitely a mistake I've made before as well. For most artists this stuff isn't an issue of course but it's still enough of a problem that as commissioners people do need to take the required measures to safeguard their funds even if the artist was reliable in the past given the one who took off with hundreds of dollars of my money was in fact considered reliable and was finishing pieces regularly. Threw me for a loop. 4 years later he was still giving me the runaround and even tried saying he would give a partial refund after I asked him if he wanted to finish it or just refund me by that point.
No recourse though because 4 years... and in spite of being within the statute of limitations I would have needed to travel to California, sue him, no doubt I would win but courts won't collect the funds for you and there's basically bankruptcy protections involved that sort of debt collection. I'd have won but been unable to collect. Sooo yeah I'm all for doing chargebacks if the artist is giving someone the runaround; abuses of it are no doubt bad but they are there for legit reasons and I encourage people to use it as a last resort but definitely before it expires.