Ok so, normally I wouldn't post this kind of stuff, but A: I already hated google to begin with, they took away my music platform. B: They blocked me from streaming my movies to friends on discord when using chrome - greedy fucks and now C: Trying to get my replacement phone IN MY HANDS and its not even a NEW one, its a refurbished one they took a near 1K USD hold on AND it wasn't even THERE when the hold was taken!! So basically I paid for NOTHING and was told it would be here TODAY - 8/24/21 So lets break down the lies they gave me:

*$500.00 hold....no it's a $1000.00 hold and if anything happens to the phone being sent to me that money is GONE.
*It will arrive with your sim card....*holds up her new sim card and even the new phone case she got from amazon...no phone
*It will be there on the 24th....NO it will be there on the 26th because we asshat's didn't mention you technically paid for a product we didn't even have in stock upon your hold pulling.
*I deeply apologize - I have put in the notes that it will arrive by end of day....NO IT WONT!

Below is some of the chat log and YES I was pissed, aside the bullshit and lies this was the....sixth time I've talked to them? N' I WAS civil up to this point, the first chat log is of the very last lie given to me, the second is me chewing them out FOR lying to me and the guy not giving a single FUCK, not even touching the subject. I already suffer from high anxiety and blood pressure I don't need this crap. As for why I need the replacement to begin with my current phone is approaching 5.5 or so years old and the battery is SHOT, it gets to 80% then just dies AND when I charge it she gets a wee bit toasty...not good. As for why I'm even posting this...I don't know....maybe I just needed to rant, always seems to make me chill out, I should've fucking known googles corporate sense of hierarchy would seep downward....either that or corporate shackles just trying to SQUEEZE EVERY penny they can out of you.

3:22 PM
C
Hi!
Thanks for contacting Google Support, my name is Charu.
In case, you need to refer to this chat interaction in the future, please take note of the following ID -3-1056000031967.
Veria, I understand that you have not received a replacement device and would like to file a complaint.
Please be assured, I'll be happy to help you with it.
Charu · 3:24 PM
Hello, and yes. It was supposed to be delivered today as per the email reference and it has not so I was told in such a situation to contact support again.
3:24 PM
C
Please allow me 4-5 minutes here.
Thanks for the wait.
I have checked the order and the estimated delivery date of the device is August 26, 2021 and you should get the device delivered by the estimated delivery date.
Charu · 3:30 PM
nonono
the original estimated delivery was for 23-24
whoever did this cant just change the date willy nilly because it suits them better, i wont BE here the 26th! I need the phone NOW
3:31 PM
C
I understand how inconvenient this would be for you but that the estimated delivery date and you will receive the device.
Charu · 3:33 PM
no i wont....because itll get STOLEN
thats why it needs to come when i am HERE
i will not be responsivble for a stolen device!
we have HUGE issues with mail theft in this area and when i got my sim card fedex just left it on the doorstep! I need it expedited to where it will be delivered TODAY or in the morning when I am home
3:34 PM
C
Sure, I will add the notes and make sure that the device is delivered to you.
Charu · 3:37 PM
today or tomorrow?
3:37 PM
C
By the end the of the day.
Charu · 3:37 PM
please, tell me, today or tomorrow? i wanna know when i need to be alert for it
just clarifying is all
3:38 PM
C
Today itself.
Charu · 3:39 PM
I will keep an eye out for it thank you, I apologize but my current phone isn't helping my worry - it WAS dying at 60% but now its dying at 80% and the last few times I've tried charging it - it was getting kinda warm.
3:40 PM
C
Thanks for understanding.
Is there anything else I may help you with today?
Charu · 3:41 PM
no that was all thank you
3:41 PM
C
It's my pleasure assisting you.
Charu left the chat.
3:41 PM
Thanks for contacting Google Fi chat support. Your chat session is now complete.
Charu · 3:41 PM











Hi.
Thanks for contacting Google Support. My name is Kashish.
In case you need to refer to this chat interaction in the future, please take note of the following ID 6-1722000031238.
Veria, I can understand that you are concerned about replacement phone order.
Is that correct?
Kashish · 10:20 PM
Yes
10:20 PM
K
Not to worry. I'll surely help you.
Kashish · 10:24 PM
It was originally set to be delivered 8/24 - then it was changed to 25-26 which is unaccaptable as I will be here thursday and we have horrible mail thieves, I needed it TO-DAY. I told this to the support person I spoke with at about 3:40pm, they told me they put in the notes that it would be delivered by end of today and it is now nearly 10:30 pm and it has not arrvied.
not be here thursday*
10:24 PM
K
I've checked & ould like to inform you that as stocks were not available so that is the reason estimated delivery date got changed. You will receive it as per updated estimated delivery date that is Aug 26.
Kashish · 10:28 PM
no
i wikll not
i need it now, i will not be here!!
it either be stolen or the heat will destroy it|! do you not understand that?!
it is NOT MY ISSUE that it wasn't in stock!
do i need to call corporate tomorrow ENDLESSLY until this is resolved?! To tell them that their google fi support teams need MAJOR reform because of the liars that have been hired?!!
TWICE now I have been lied too by google support! and I am SICK of it!!
I am not some MORON that you people think you have fun and toy with!!
and how is something out of stock if its REFURBISHED?!
10:32 PM
K
I understand your concern however in this case if you will not be available at the delivery address tomorror then you can call FedEx and hold your package with them & later pick it up.
Kashish · 10:34 PM
and if so that means thats another LIE - it means i paid for something that wasn't even THERE at the time! where to do the lies STOP>?!!
nnono
\it will be here TOMORROW!!
no L<ATER!
fuckling sick of kickied around!! do you8 people |ENJ|OY this?!
10:34 PM
K
Yes!
Kashish · 10:34 PM
then why was i told T-O-N-I-G-H-T?!!
10:35 PM
K
I understand your frustration, but I'd like you to stop using offensive language so that I can continue helping you solve this issue.
Kashish · 10:35 PM
ok ok ok so im supposed to stop being offensive and just take the abuse, take the lies and suck it up, is that it?
10:35 PM
K
I have helped you with the correct information as per the process.
Is there anything else I may help you with today?
Kashish · 10:36 PM
then why have others LIED?
why LIE to me?!
i WILL be sending the screenshots over to corporate and accross the social media chats and sights I am on showing the lies and deceitfulness of google and google fi, NO phone company is worth this emotional abuse and lies
it better arrive tomorrow when I am actually home, I will NOT be responsible for a broken or stolen device - also as far as picking it up myself....yeah no, I don't have a car and being a born asthmatic is a no go walking in this heat
10:38 PM
K
I'm sorry to hear about your frustration regarding {order delivery issue}. If you still feel strongly about contacting media, you are entitled to do so. However, please understand that your case was handled according to our current policy and there's nothing further we can do.
Kashish · 10:39 PM
of course not, its no longer in your hands - push it onto the CONSUMER! blame it on THEM if anything happens
10:39 PM
K
Before I end this chat, is there anything else I can assist you with today?
Kashish · 10:40 PM
if its not here tomorrow i will be contacting AGAIN....and AGAIN../..util a replacement is ACTUALLY in my hands and once it IS i will be contacting AGAIN for my hold refund
10:40 PM
K
Sure once device gets delivered you can contact us back & we will help you accordingly.

nothing further no
10:42 PM
Kashish left the chat.
10:43 PM
K
Thanks for contacting Google Fi chat support. Your chat session is now complete.