We have moved accounts, with a fresh new look and name.

Please read through the Terms of Service carefully before committing to a commission with PracticalFX.

Parental Permission - Any customer under the age of 18 must have a parent or guardian contact us via email and grant permission for their child to commission us.

Payment – All payments are to be in USD and transferred via Paypal unless otherwise stated. Please state in the description 'Character's name' and your initials when making all payments.

This does not include the 4% Paypal tax you will have to cover with each payment. Please remember to consider currency conversions when paying as well.

Time-payments - We require a 50% down payment to help with the purchase of materials, with a minimum of $100 instalments once a month until completely paid off.

Late Payments - In the event of overdue payments, we reserve the right to either sell your suit, or charge a certain % of interest each day on all payments hereafter.

Work does not start until payment is received in full.

Shipping - Shipping is not included in the final price. An address is required to determine shipping costs. We ship worldwide, but keep in mind that we do live in Australia and shipping may be costly in places outside of the country. Insurance and a tracking number is included with shipping. Shipping must be paid before the suit is sent to the customer.

Discounts - We do not offer any discounts and prefer to pick our own fur/materials for each project to reduce any concern of discontinued items in the future.

Deadlines - At this time we do not offer deadlines or estimated completion dates, and prefer not to feel rushed or stressed to finish a costume and risk any quality being lost. Determining the order of suits depends on when customers finish paying and who finishes paying first. Because of this, suits may still move around on our queue. We just ask for your patience!

Refund Policy:
0% complete - 70% refund
25% complete - 45% refund
50% complete - 20% refund
75% complete - no refund
100% complete - no refund

Concept art - Concept art is required when getting a commission. It should have 2-3 different views of the character you are wanting to get a suit of, or at least show most of the markings. These can either be purchased through our studio's concept artists twilightsaint dolphiana or provided by the client themselves.

Repairs - Repairs can be made for no cost as long as the warranty has not run out. The warranty for any suits or parts that we make is six months.

Allergy warning - While there are dogs living in the house, they are kept out of the workroom to keep their hair from getting on the work material. Everything is vacuumed before being sent out to reduce allergies, however if you are extremely allergic, please announce it or reconsider another maker.

DTD - All fullsuits require a current DTD (duct tape dummy) to be sent to our address. Please make sure to tape it back up before sending! DTDs not taped up will incur a $150 labour charge.

Signature of agreement - Each person is required to sign a form of agreement and email this back to signify they agree to and understand the TOS.