Confessions of a Cable Company Employee (Call Center)
Posted 8 years agoGreetings everyone, it's been forever since I have last done a journal here. I work at a small time cable company that runs sites out of Texas, Mississippi, Arkansas, and Oklahoma. For the state of my mind, I won't give the name out. I'd rather not have THIS journal found by my job. That's one of the points I will make here. Anyway, here are my confessions.
1: Your call is important to us, don't start the call by being loud, obnoxious, rude, or otherwise distasteful. That automatically makes me not want to help you all that much, I do understand you're calling because you have a problem.
2: The bill date on the bill? Oh, that's when a late fee will apply. It doesn't state WHEN the original due date is.
3:The boss who runs the call center has impeccable service because he can make a call, and get someone fired if he doesn't get perfect service, while everyone else (even commercial accounts) get second rate services, or barely any at all to speak of, and yet, you're still expected to pay for it.
4: I'm sorry, but even our TECHNICIANS know that our cable reliability is shit, that's why we're short of them in many places, but we crack the whip on those that are left, without getting them much to say 'Thank you' for staying with us, therefore, we can't get one out to do a channel scan for you..........until next week, or late week after next.
5: My freedom of speech is suspended while I work this job. The company monitors ALL forms of social media on its employees, to ensure the truth is not spread out that even we know our services are absolute GARBAGE.
6: I personally love the elderly, they are a source of wisdom, and great insights into the past so that we may learn from it, see how things happened for a reason. HOWEVER, I do not like the frequent calls I get from them needing assistance reprogramming the remote, scanning the television channels, or getting the tv back to the proper channel it needs to be on for the cable to work.
7: It breaks my heart honestly to hear an elderly saying it's hard for them to afford our services because the greedy corporations that own the channels keep jacking their fucking prices up each and every single year. Our elderly population makes up a hefty portion of our subscriber base in most locations we cover, however, their source of income doesn't go up but once every five or seven years.
8: We are a prepaid cable company because we want you to pay for an uncertain future where you may have continuous issues with your internet, cable, and phone. If you paid for last month, you would automatically counter for days you had problems with. This way, we're forcing you to bank on perfect reliability. Hope we don't have a problem that causes the ENTIRE area where you're at to have problems, but I'm POSITIVE that won't happen, we have so many expertly trained technicians ready to jump to any problem with enough cracks of our corporate office's whip to get them to your specific problem.
9: You don't like the eleven (11) sports channels out of the seventy-six (76) channels that are part of our primary package? Too bad. Those channels demand their own fee so other people who drool at the chops for them can receive the same low-quality reliability! They had better hope that we maintain the signal from them so they can watch, otherwise, they call us in droves, ensuring you can't reach me for ever bit of ten (10) minutes or more!
10: If no one is calling us for quite some time, our bosses will make us bother you to offer more of our low-quality services! You have our cable but not our internet? Great! We can give you a discounted price for a year before the full price comes back, and again, you are subject to our low-quality reliability of service!
11: Please don't get our phone services. It goes down at the worst of times when you need it. Is it your only communication to the outside world? Nope, down when you need a call. Life Alert that needs your phone service working when you fall or another emergency arises? Sorry, your phone service is not operational right now. Expecting a call from a potential employer? Nope, the unable to reach the person message plays for them. Need a phone number blocked? Sorry, they can get around that. Need to speak to a phone representative to help with phone problems? We're sorry, but there is a 99.999999999999999999999999% chance they are on another call since they also handle residential AND commercial accounts, meaning they almost always are on another call since the team is only six or seven people.
12: If you have a balance remaining after you made a payment, we still hit you with a late fee, because you still owe us money! We love it when you only pay for last month of your services because that is where a huge chunk of our profits come from. The fees. Your account got suspended because you didn't pay last month, and missed this month's due date? Suspension fee applies! Did you pay us finally to get services back? Good for you! Here's another fee called a restoration fee! Some areas are subject to have TAX with those, meaning you pay more because to us, you're too irresponsible, or forgetful to make payments on time, and feed us the full amount.
That is all the ranting I need to do. This JOB is worse than any I've had before. I can't say my personal experiences lest the wrong person reads this, and makes me at it. There's enough sarcasm to get me fired. However, the facts remain, I've had the elderly call when they needed to make a call, and had to rely on their neighbor's cell phone to call out to the family. Billing is absurd here. This job has turned me from a cheerful person, into a sarcastic ass. If you live where we provide services to, I do sincerely apologize that you have to suffer from us. The main boss hails the company as being nationally recognized for steady, reliable services, comparing us to DirecTV, Comcast, and the like. If he were to get his headsets back and be in my chair for two weeks, he would see how terribly mistaken he is. He won't however, he's too busy monitoring all sixteen or so cameras on the call center floor we have to ensure we're doing 'quality' work. The sarcastic remarks do contain samples I've encountered before. Humor can bring to light much better of issues that needed to be stressed upon much better than boring fact alone. If you have ANY questions, PM me, and I will respond when I can. Thank you for your time.
1: Your call is important to us, don't start the call by being loud, obnoxious, rude, or otherwise distasteful. That automatically makes me not want to help you all that much, I do understand you're calling because you have a problem.
2: The bill date on the bill? Oh, that's when a late fee will apply. It doesn't state WHEN the original due date is.
3:The boss who runs the call center has impeccable service because he can make a call, and get someone fired if he doesn't get perfect service, while everyone else (even commercial accounts) get second rate services, or barely any at all to speak of, and yet, you're still expected to pay for it.
4: I'm sorry, but even our TECHNICIANS know that our cable reliability is shit, that's why we're short of them in many places, but we crack the whip on those that are left, without getting them much to say 'Thank you' for staying with us, therefore, we can't get one out to do a channel scan for you..........until next week, or late week after next.
5: My freedom of speech is suspended while I work this job. The company monitors ALL forms of social media on its employees, to ensure the truth is not spread out that even we know our services are absolute GARBAGE.
6: I personally love the elderly, they are a source of wisdom, and great insights into the past so that we may learn from it, see how things happened for a reason. HOWEVER, I do not like the frequent calls I get from them needing assistance reprogramming the remote, scanning the television channels, or getting the tv back to the proper channel it needs to be on for the cable to work.
7: It breaks my heart honestly to hear an elderly saying it's hard for them to afford our services because the greedy corporations that own the channels keep jacking their fucking prices up each and every single year. Our elderly population makes up a hefty portion of our subscriber base in most locations we cover, however, their source of income doesn't go up but once every five or seven years.
8: We are a prepaid cable company because we want you to pay for an uncertain future where you may have continuous issues with your internet, cable, and phone. If you paid for last month, you would automatically counter for days you had problems with. This way, we're forcing you to bank on perfect reliability. Hope we don't have a problem that causes the ENTIRE area where you're at to have problems, but I'm POSITIVE that won't happen, we have so many expertly trained technicians ready to jump to any problem with enough cracks of our corporate office's whip to get them to your specific problem.
9: You don't like the eleven (11) sports channels out of the seventy-six (76) channels that are part of our primary package? Too bad. Those channels demand their own fee so other people who drool at the chops for them can receive the same low-quality reliability! They had better hope that we maintain the signal from them so they can watch, otherwise, they call us in droves, ensuring you can't reach me for ever bit of ten (10) minutes or more!
10: If no one is calling us for quite some time, our bosses will make us bother you to offer more of our low-quality services! You have our cable but not our internet? Great! We can give you a discounted price for a year before the full price comes back, and again, you are subject to our low-quality reliability of service!
11: Please don't get our phone services. It goes down at the worst of times when you need it. Is it your only communication to the outside world? Nope, down when you need a call. Life Alert that needs your phone service working when you fall or another emergency arises? Sorry, your phone service is not operational right now. Expecting a call from a potential employer? Nope, the unable to reach the person message plays for them. Need a phone number blocked? Sorry, they can get around that. Need to speak to a phone representative to help with phone problems? We're sorry, but there is a 99.999999999999999999999999% chance they are on another call since they also handle residential AND commercial accounts, meaning they almost always are on another call since the team is only six or seven people.
12: If you have a balance remaining after you made a payment, we still hit you with a late fee, because you still owe us money! We love it when you only pay for last month of your services because that is where a huge chunk of our profits come from. The fees. Your account got suspended because you didn't pay last month, and missed this month's due date? Suspension fee applies! Did you pay us finally to get services back? Good for you! Here's another fee called a restoration fee! Some areas are subject to have TAX with those, meaning you pay more because to us, you're too irresponsible, or forgetful to make payments on time, and feed us the full amount.
That is all the ranting I need to do. This JOB is worse than any I've had before. I can't say my personal experiences lest the wrong person reads this, and makes me at it. There's enough sarcasm to get me fired. However, the facts remain, I've had the elderly call when they needed to make a call, and had to rely on their neighbor's cell phone to call out to the family. Billing is absurd here. This job has turned me from a cheerful person, into a sarcastic ass. If you live where we provide services to, I do sincerely apologize that you have to suffer from us. The main boss hails the company as being nationally recognized for steady, reliable services, comparing us to DirecTV, Comcast, and the like. If he were to get his headsets back and be in my chair for two weeks, he would see how terribly mistaken he is. He won't however, he's too busy monitoring all sixteen or so cameras on the call center floor we have to ensure we're doing 'quality' work. The sarcastic remarks do contain samples I've encountered before. Humor can bring to light much better of issues that needed to be stressed upon much better than boring fact alone. If you have ANY questions, PM me, and I will respond when I can. Thank you for your time.
Back home in redneck central.
Posted 11 years agoMy last journal was so old, and out dated, that I figured it's time for an update. In 2010 we lost our home to foreclosure in Missouri. Webster county to be exact. Now, I'm home where I spent much of my childhood, many of my best, happy childhood memories were made in this home I am in. However, the place is falling apart. The beams under the house are rotting out, the floors are not even or level, and they're weak as hell to step on some spots.
Need For Speed The Run
Posted 14 years agoOh my God! This game is epic! Just fucking epic man! Graphics are nice, and styln' when it comes to the cars. In comparison to Call of Duty Modern Warfare 3, both are epic, both are immense, and both come at you hard and fast. Need For Speed The Run is a 3'000 mile trek from San Fransisco, to New York City. Along the way? Cops. Helicopters. Avalanches. Mafia goons. Quick Time Events (or QTE where it requires you to push buttons on screen) and MORE! I'm only at stage 6, stuck down due to a goddamned mother fucking storm! I've been at it since 4PM, and it's 9, but I've had NUMEROUS resets. Gone are the days of health bars. You hit someone too hard, you've wrecked, and you gotta restart back at the nearest checkpoint. You guys tell me what you think!
Need For Speed The Run Demo
Posted 14 years agoI just finished Run for the Hills, and Buried Alive. OH MY GOD! Those two tracks are amazing! I chose the Lamborghini over the Porsche due to it's 0-60 rating. That thing handled the off road part of Run For the Hills a bit weird, but it WAY made up for it on the Buried Alive. It handled it quite well. The tracks were amazing! The graphics, the way the cars handled, it was AMAZING! You all should defiantly check it out.
Screw Securitas.....
Posted 14 years agoI just got fired. All because my partner was asleep when a supervisor came by. I tried waking him up, but he'd never stay up more than a half hour, and also because I had my cell phone out. I mean, WHAT THE FUCK man?! I was one of their so-called 'finest officers', so why fire me? Damned if I know.
Avitar in 3D
Posted 16 years agoThat movie is so bad ass! I have never seen such an incredible movie in all my life. I want to see it over, and over, and over again! If you haven't seen it, see it! If you're fortunate enough to have a movie theater nearby which has the ability to play movies in 3D I HIGHLY recommend you pay the little extra if you can! It's been far too long since I've done a journal here. Heehee! I've been lazy. Sorry!
Military Hardware I want....
Posted 18 years agoHere's a so-called 'wish list' of items the military has ranging from Air Force, to the Army (in no particular order):
US. Army M107 .50 Caliber anti-vehicle sniper rifle which can shoot things from 2'400 yards away
US Air Force: F/22A Raptor...come on! It's a stealthy kick ass jet!
US Army: AA12 Automatic machine shotgun...it fires 60 rounds of 12 guage shotgun un less than a minute.
US Army: Apache attack helicopter....it's a sleak mean son-of-a-bitch!
Russia: Hinde military attack helicopter....it was designed to be the Appache's rival....hmm who'd win between those two?
US Air Force: P-51 Mustang....it's a BEAUTY of a WWII aircraft, plus it in the right hands could take down a ME-262 jet.
US Army: Abrhams tank...bad ass, but thirsty for gas....
(still not able to get online daily...:(( )
US. Army M107 .50 Caliber anti-vehicle sniper rifle which can shoot things from 2'400 yards away
US Air Force: F/22A Raptor...come on! It's a stealthy kick ass jet!
US Army: AA12 Automatic machine shotgun...it fires 60 rounds of 12 guage shotgun un less than a minute.
US Army: Apache attack helicopter....it's a sleak mean son-of-a-bitch!
Russia: Hinde military attack helicopter....it was designed to be the Appache's rival....hmm who'd win between those two?
US Air Force: P-51 Mustang....it's a BEAUTY of a WWII aircraft, plus it in the right hands could take down a ME-262 jet.
US Army: Abrhams tank...bad ass, but thirsty for gas....
(still not able to get online daily...:(( )
FRIDAY EQUALS ONE MONTH!!
Posted 18 years agoI'M BACK!! I only have FOUR weeks left on Friday! I can not wait! I am along with my good friend Phillip aka Dr. Phil are the Sous Chef! We got a lot of responsibilities like; making the stocks, assigning cleaning duties, enforcing the cleaning jobs, and making lunch for the class.
Eight Weeks Left in Hell
Posted 18 years agoOnce Monday hits of course. Two more weeks of Fine Dining A, then I move to Fine Dining B. That's the final class at Treasure Island Job Corps. I'm probably going to tell one of the chefs here to go f$%k off on my last day so no action can be taken against me lol!
Aww shit!
Posted 18 years agoI just received an email from the place I applied for. Evergreen Lodge. It seems they've FILLED UP THEIR SLOTS! I can't get a job with them until next spring! I won't be allowed to stay here in Job Corps that long! They'll give me the fucking boot before then! THEN WHAT?! I'm ROYALLY pissed the fuck off! I don't DARE ask an obvious question that would OBVIOUSLY make things worse............
Confusing site setting
Posted 18 years agoI KNOW I had this site set to let me view 'mature content', but for some strange reason, it reverted back to blocking me from seeing it for the second time! What's going on?
Favor done for me by Ebasslun
Posted 18 years agoI aked Ebasslun to say a few things about me in his little word contest thingy he has going right now in his journal, and I thought I'd see what he has to say about me. Ebasslun if you are reading this, no my favorite color is not red. It's green. Green as in $$, the grass that grows wonderfully during the spring and summer, green as in your favorite color to get on a traffic signal to move. So Ebasslun for saying a shout out to me!
MY STORY'S GONE!!!
Posted 18 years agoI had a story posted as my featured submission, MY VERY FIRST ONE on this site is gone! So is a bunch of my favorites! WHERE IN THE HELL DID THEY GO?!
Post-job interview
Posted 18 years agoThe interview went SMOOOOOTH!! WHOOOOO!!! That was the FIRST SERIOUS interview I've ever been in! McDonald's just brings you in, ask you some petty questions, and if you have drug problems. Then they just let you sign some paperwork. NOT THIS TIME!! The interviewor actually ASKED some good questions, to which I answered some good answers which were of course the truth. I am confident I got the job!
INTERVIEW!!
Posted 18 years agoI got an interview in a few minutes to Yosimite (can't say it or spell it lol!) Evergreen Lodge! It's only about another 40 minutes until it is my turn for the interview! Wish me luck! Im STILL in Treasure Island Job Corps.
I hurt love. What do I have to do to heal it?
Posted 18 years agoI just talked to my girlfriend online, and asked her how she was. Her answer was far from what I expected. All I got was that she was horrible. It's been about a year now since her aunt died. They were inseperable, just like me and my grandpa so I know how she feels. But I've learned that I need to let go, she hasn't. Anyway, I tried comforting her by asking if she wants to continue talking to me like this on Yahoo IM (Treasure Island Job Corps in San Fransisco, CA is about 400-500 miles from where she lives), and she got even more upset. I try talking her even more, trying to rethink my words, but almost everything I said cut the wound even deeper. Most of the time I'm good with my words paired up with my body launguage, but online and talking to her, my words end up hurting both of us. I haven't shed any tears for anything hardly for a long time now, but the last few times that I have, it's been about her. What do I have to do? Can someone please help me heal my love!
Home, home on the range!
Posted 18 years agoAHHHH!!! It's good to be home! All the unrestricted internet access I can handle. Food's good, comfy bed, it's cool, quiet, and I get to be home alone for the most part! Job Corps is QUITE the opposite; restricted internet access, food's so-so for the most part, the bed is sufficient, it can be warm in my room, it's noisy with crap aka rap BLARING as loud as people can get it to go, and I'm rarely alone in my room. The Treasure Island Job Corps is not the best place to be, but some of the staff that work there, and support you make it worth it. I myself am in the Advanced Culinary trade, have plenty of staff I consider friends. They're cool and know their stuff, they can put things in a way you never considered, they keep their cool; even with the trouble students, and they're there if you need a shoulder to cry on. I'm going to miss most of the Advanced Culinary staff when I graduate.
Government corruption at it's best!
Posted 18 years agoThings are hell around Treasure Island Job Corps. One of the staff by the name of Hodge is pocketing some of the money (I've seen the paper trail left behind), and bought ANOTHER Porche. This time though it's an SUV. The way most of us see things is that the only way things will get better here is when Mr. Hodge takes a cut in his sallary. I mean COME ON!! He's a government worker! His SALARY shouldn't be that high! We're getting served chicken day in and day out here. Chicken, chicken, chicken, chicken, chicken, chicken, chicken, chicken, chicken I'M SO SICK AND TIRED OF CHICKEN!! The only reason they are serving so much chicken is because that is ALL THE FOOD SERVICE DEPARTMENT HERE CAN AFFORD!! AND YET THERE'S GOING TO BE A BBQ SOON!! HOPEFULLY there'll be more burgers this time. They had a BBQ mini one last weekend. To make a long story short, things is real bad ESPECIALLY in the government.
First Story Released!
Posted 18 years agoEven though it was originaly a chat log me and the_aeros did a little over 2 years ago, I think I did a good job. I just needed some help from good story writters like Shira (or was that shetira that told me? I can't remember :(() Anyway, I just wanted to record my accomplishment on this site. And WOW!! I'm listening to Hank Williams the 3rd, and this one song has gotten censored 4 times! I BET it's only going to get more before it's done. 95.7 The Wolf is THE ONLY FM COUNTRY MUSIC station that'll play it! I'm a Crazed Country Rebel And Drifting From State to State is the name of the song. It sounded crzy at first, but I like it!
Nother Day Below Min. Wage
Posted 18 years agoThanks to the Department of Labor! Yes, THAT over-underestimated GOVERNMENT system. $3.29 net pay for those students here in Job Corps that have been here for a while. It's biweekly pay. For a grand total of $46.03 every two weeks. Back in Missouri, it'll go a bit.....*sighs*. In San Francisco, you can't go very far with it. Four movie tickets if you borrow an extra couple of dollars. The Treasure Island job Corps center is having some major issues since the DOL is not directly running it. The company (Yes, as in PRIVATELY OWNED) that runs this place is Rescare. Recently, a budget count was done, and $200'000 is needed. More complaints about that later. I miss being home. Where my worries are almost not there. Where life is simple, beautiful, and above all familiar with people to support and comfort you when you need it.
Heartache blues
Posted 18 years agoMe and my girlfriend are on the rocks. She won't talk to me (well open a conversation I mean), her phone has been shut off, she ain't on Yahoo IM hardly these days, her messages to me are short, but not sweet (long distance relationship). I need advice. I'm breaking down, and feeling depressed ROYALLY...
Frustration with no end.
Posted 18 years agoEver since my stay began at the Treasure Island Job Corps for Advanced Culinary Arts training (chef), I knew the internet would go wherever the system wanted. Last Friday REALLY showed me how far in being pissed off I can get. I can't use meebo, nor the web proxies I use to look up other sites like this that the filters block me from using. Meebo btw is a online chat system which enables you to use multiple IMs at once including Yahoo, AIM, MSN, and a few others. There was a new security patch that was installed during the Good Friday weekend (since it was a government observed holiday, I got that day off from training), I couldn't go ANYWHERE!! I typed in a new site to go to in the address bar, but the damn thing brought me back to the spot where I had to download it, but the network administrative settings PREVENTED that from happening! Talk about contradicting itself. Basically, the DOL (Department of Labor) beat a dead horse with a stick (sorry bout the prudent proverb, but hey, it proves a point). The internet was working JUUSSST fine. Now a bunch of sites can't be viewed. However, the other rooms here can go to the proxies and meebo! WTF?! If anyone's reading this, please send me a list of all the proxies you know. Most of them have https instead of http so include the whole nine yards in the addresses. Thanks for those who can, and thanks for those who can't!
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