Greetings everyone, it's been forever since I have last done a journal here. I work at a small time cable company that runs sites out of Texas, Mississippi, Arkansas, and Oklahoma. For the state of my mind, I won't give the name out. I'd rather not have THIS journal found by my job. That's one of the points I will make here. Anyway, here are my confessions.


1: Your call is important to us, don't start the call by being loud, obnoxious, rude, or otherwise distasteful. That automatically makes me not want to help you all that much, I do understand you're calling because you have a problem.

2: The bill date on the bill? Oh, that's when a late fee will apply. It doesn't state WHEN the original due date is.

3:The boss who runs the call center has impeccable service because he can make a call, and get someone fired if he doesn't get perfect service, while everyone else (even commercial accounts) get second rate services, or barely any at all to speak of, and yet, you're still expected to pay for it.

4: I'm sorry, but even our TECHNICIANS know that our cable reliability is shit, that's why we're short of them in many places, but we crack the whip on those that are left, without getting them much to say 'Thank you' for staying with us, therefore, we can't get one out to do a channel scan for you..........until next week, or late week after next.

5: My freedom of speech is suspended while I work this job. The company monitors ALL forms of social media on its employees, to ensure the truth is not spread out that even we know our services are absolute GARBAGE.

6: I personally love the elderly, they are a source of wisdom, and great insights into the past so that we may learn from it, see how things happened for a reason. HOWEVER, I do not like the frequent calls I get from them needing assistance reprogramming the remote, scanning the television channels, or getting the tv back to the proper channel it needs to be on for the cable to work.

7: It breaks my heart honestly to hear an elderly saying it's hard for them to afford our services because the greedy corporations that own the channels keep jacking their fucking prices up each and every single year. Our elderly population makes up a hefty portion of our subscriber base in most locations we cover, however, their source of income doesn't go up but once every five or seven years.

8: We are a prepaid cable company because we want you to pay for an uncertain future where you may have continuous issues with your internet, cable, and phone. If you paid for last month, you would automatically counter for days you had problems with. This way, we're forcing you to bank on perfect reliability. Hope we don't have a problem that causes the ENTIRE area where you're at to have problems, but I'm POSITIVE that won't happen, we have so many expertly trained technicians ready to jump to any problem with enough cracks of our corporate office's whip to get them to your specific problem.

9: You don't like the eleven (11) sports channels out of the seventy-six (76) channels that are part of our primary package? Too bad. Those channels demand their own fee so other people who drool at the chops for them can receive the same low-quality reliability! They had better hope that we maintain the signal from them so they can watch, otherwise, they call us in droves, ensuring you can't reach me for ever bit of ten (10) minutes or more!

10: If no one is calling us for quite some time, our bosses will make us bother you to offer more of our low-quality services! You have our cable but not our internet? Great! We can give you a discounted price for a year before the full price comes back, and again, you are subject to our low-quality reliability of service!

11: Please don't get our phone services. It goes down at the worst of times when you need it. Is it your only communication to the outside world? Nope, down when you need a call. Life Alert that needs your phone service working when you fall or another emergency arises? Sorry, your phone service is not operational right now. Expecting a call from a potential employer? Nope, the unable to reach the person message plays for them. Need a phone number blocked? Sorry, they can get around that. Need to speak to a phone representative to help with phone problems? We're sorry, but there is a 99.999999999999999999999999% chance they are on another call since they also handle residential AND commercial accounts, meaning they almost always are on another call since the team is only six or seven people.

12: If you have a balance remaining after you made a payment, we still hit you with a late fee, because you still owe us money! We love it when you only pay for last month of your services because that is where a huge chunk of our profits come from. The fees. Your account got suspended because you didn't pay last month, and missed this month's due date? Suspension fee applies! Did you pay us finally to get services back? Good for you! Here's another fee called a restoration fee! Some areas are subject to have TAX with those, meaning you pay more because to us, you're too irresponsible, or forgetful to make payments on time, and feed us the full amount.

That is all the ranting I need to do. This JOB is worse than any I've had before. I can't say my personal experiences lest the wrong person reads this, and makes me at it. There's enough sarcasm to get me fired. However, the facts remain, I've had the elderly call when they needed to make a call, and had to rely on their neighbor's cell phone to call out to the family. Billing is absurd here. This job has turned me from a cheerful person, into a sarcastic ass. If you live where we provide services to, I do sincerely apologize that you have to suffer from us. The main boss hails the company as being nationally recognized for steady, reliable services, comparing us to DirecTV, Comcast, and the like. If he were to get his headsets back and be in my chair for two weeks, he would see how terribly mistaken he is. He won't however, he's too busy monitoring all sixteen or so cameras on the call center floor we have to ensure we're doing 'quality' work. The sarcastic remarks do contain samples I've encountered before. Humor can bring to light much better of issues that needed to be stressed upon much better than boring fact alone. If you have ANY questions, PM me, and I will respond when I can. Thank you for your time.