(Tonya is not her actual name and I'm sure that she's an alright person overall. Please don't harass people, this is written for entertainment/to get my frustrations out.)

ARGGHHH CAN I JUST

Tonya, Tonya.....I do not like working with you.
I have never had to write a "per my previous email" twice in one email chain.
I have NEVER asked to be transferred to someone's manager. I don't even want to complain about you, I just want someone with basic reading comprehension skills.

I know I'm not your only client, Tonya. I know that sometimes we have bad days and aren't performing at our best.
But I'm starting to think that it's every day for you, Tonya.

Late January/early February (basically a year ago) our water heater burst and made a big ol' mess in the kitchen. We got our insurance claim, got some guys over to dry our floors, and eventually managed to get a new kitchen in early July.
But because our mortgage company is basically a co-signer on our home loan, the insurance check was made and paid out to them. The money was put into an escrow account to divvy out funds while the work was being done.

Tonya, was initially quite helpful! She threw a lot of information at us at once about the process of getting everyone paid. It was straightforward, but a little confusing on *how* to accomplish all of those steps. We thought we'd figure it out as we went on.
We had two contractors.:
A) Dried our floor and removed damaged parts
B) Rebuilt our kitchen

Contractor A had already done the work and was on their merry way. They just needed to dry our floors, after all. Now they just need to be paid.
Contractor B took a little while to fit us into their schedule and needed some money for supplies (cabinets aren't free, after all.) Tonya paid Contractor B in full.

She said that the process was to pay half up front for materials, so it was a little strange to pay in full. We figured that maybe we just misunderstood something along the way and, cool, we don't have to do all of that other paperwork.
Meanwhile, Contractor A still hasn't been paid.

"Hey, Tonya, they completed the work months ago. They need to be paid."
"I need the invoice."
I send the file.
"It needs to be on their letterhead."
I send the same file with a different graphic at the top of the page.
"I'm out of the office until next week."
Next week comes and goes.
"Hey, Tonya, any updates."
"Is the work done?"

.....YESSSS!!!

"If it was completed months ago, they should've filled out the paperwork months ago."
".......you never gave me the paperwork. Can I have the paperwork?"
I get a blank email.
"Hey, I got a blank email. Was this intentional? Contractor B is done with the work now."
"Is the work done?"

F JDSKAL;FJLSKDA;F JDSLK;A YESSS!

"Okay, we also need to do an inspection before we pay Contractor A."
"Oh, alright? Why didn't Contractor B need all this? Also, how do you plan to inspect and make sure the floor is dry if the new flooring is already installed?"
"We require all Contractors to do this."
"....okay, so.....why is Contractor B paid in full?"
"The only money I paid was for Contractor B."

YES.
YOU HAVE PAID CONTRACTOR B IN FULL
THE ENTIRE AMOUNT IS PAID
CONTRACTOR B DOESN'T NEED TO BE PAID
THAT AMOUNT PAID IS THE FULL AMOUNT

"Well, the only reason I would've done that is if I thought that was your only contractor. Contractor B needs to fill out the paperwork and pass the inspection before we pay Contractor A."

I held my tongue and asked for the paperwork from both companies, asking them to please, PLEASE take it up with escrow if they don't like what I'm asking.

And that's where it's sat until today. I never heard anything else from Tonya or either contractor, so I figured maybe they strong-armed her into paying what was due.
Until today

I get an email from Tonya.

"Hey, there's still money in this account. Is the work done?"

I fucking lost it, y'all lmfao. I was professional and I wasn't mean, but I did mention that this situation has been emotionally exhausting and frustrating.
I email both contractors.
I email Tonya again, letting her know that I've done so and asking to see if my case can be transferred because I feel like we've been talking past one another.
And to this day, I still don't know how they plan to inspect that my floors under my new cabinets are dry.

JSFDOOAKPFASJLK;D

Thanks for reading. Tonya ruined my afternoon and I am upset that the ghost of my dead water heater still haunts me to this day lmfao

Get your shit together, Tonya.