Golden Lion Studios and its employees are referred to as GLS.

TERMS OF SERVICE
Please read these terms and conditions carefully.

We reserve the right to modify terms, conditions, and notices at any time. By placing a commission or purchasing a premade, you indicate that you agree to be bound by these terms.

NOTE:
GLS is a beginner. We do not have a lot of experience, but we understand good craftsmanship and are constantly improving. There may be small cosmetic flaws, but all will be acknowledged and fixed to the best ability before being mailed. We may make mistakes and not realize it. Please feel free to reach out to let us know, or ask for a repair. GLS is looking to learn and grow and become a great fursuit maker. Please help us achieve that. We will do our best.

AGE
All customers must be at least 18 years of age. If you are under 18, we are required to work with your parent or legal guardian. By placing a commission or purchasing a fursuit for sale, you agree that you are at least 18 years of age or older, or are 16+ and have the explicit permission of a parent or guardian.

COMMUNICATION:
Please only use correct grammar and punctuation during communication so there is no room for misunderstanding. I cannot gauge how much you like a work in progress photo through most grammar though either, feel free to add exclamation points!!! Emojis! Express yourself, but please no single word answers or fragmented sentences!

SHIPPING
Shipping is an additional charge, the commissioner pays for shipping. We ship default with USPS. Once it is mailed and the suit or parts is out of our hands, we do not control it and are not responsible if it is lost. If such a thing occurs, we cannot refund, but we can possibly try and work something out. This is extremely unlikely, probably a one in a million chance a fursuit would get lost in the mail, and it is a big financial hit to both buyer and maker, we will try to work something out. This is on a case by case scenario, that will most likely never happen!

CUSTOM COMMISSION INFORMATION

CUSTOM REFERENCES
GLS requires a clear concept art for a quote for a custom commission. If art is inaccurate, or there is simply no good visual reference, GLS will happily work with you to draw up a nice, clean reference for a small charge. The final product will be made based on the look of the concept art. Small differences may be present as the final size and shape of the costume will most likely be slightly differently shaped than the concept art. GLS is not responsible for including anything that is not present on the agreed-upon concept art.

QUOTES
You may message any GLS social media account for a quote, but our preferred platforms are Instagram and Telegram.
Custom price quotes are good for 30 days and are subject to change after 30 days.

CUSTOM COMMISSION PAYMENTS
Golden Lion Studios requires a 40% non-refundable down payment to guarantee a custom commission. Further payments will be on a schedule agreed upon by maker and commissioner. Final payments must be received before the suit is mailed. Commissions paid in full will usually get priority over commissions on payment plans. Late payment will result in a later completion date or a cancelled commission if issues arise. If an issue arises where the commissioner must back out and the suit is partially completed, we will change the design accordingly and resell the suit. A refund cannot be given until another buyer is found. We only accept PayPal. All commissions are subject to the 40% nonrefundable deposit, including payments made in full.


WORK-IN-PROGRESS PHOTOS
GLS works very hard to provide fluent communication and frequent WIP photos. If you see anything you’d like changed in the early stages, please feel free to point it out! Don’t be afraid of nitpicking, this is your fursuit and GLS wants to do its very best to make you happy.

AFTER YOUR SUIT HAS ARRIVED…

WARRANTY
All work is guaranteed for 30 days, beginning upon the date the item is received. Any alterations void the warranty. Most damages are simply fixed by a simple stitch or a few drops of hot glue, if the owner is unable to fix themselves, GLS will be happy to fix them if shipping is paid for. After 30 days, any fixes will include a small fee depending on how much work must be done.

PICTURES/SOCIAL MEDIA PRESENCE
We will take many pictures and videos of your suit on our models before it is cleaned and mailed. Those pictures are ours to use for advertising and showing off our craftsmanship and examples of the fursuits we can make.
Please feel free to upload any pictures you’d like of you and your fursuit. It’s your property now! Please just credit your maker(s) appropriately now and then! If you ever see GLS at a convention, please say hello!

PREMADE PURCHASING INFORMATION

BUYING AN ALREADY MADE FURSUIT

So you’ve decided to buy a premade fursuit, what comes next?
The fursuit sizing is usually made to fit our models or larger. You are responsible for sizing yourself accurately to see if it will fit you. We are not responsible for returns or exchanges if it does not fit you.
We currently do not accept payment plans for premades that have been finished and are ready to mail. Payment must be received as soon as the suit has been ‘claimed’.
No refunds or returns. If you have financial problems, no longer want the suit, or dislike it for some reason and do not want it, you must resell yourself. GLS will help you resell it, but we will not offer refunds on our end. We will do our utmost to signal boost your sale.

BEFORE A PREMADE HAS BEEN COMPLETED
We like to take pictures and post concept art of premade fursuits that haven’t been completed yet and offer them for presale! Before the suit has been started, the option is given to interested buyers to buy the suit so it is 100% theirs.
Before the suit has been started, a payment plan may be established and the suit will be completed accordingly to that. Small adjustments are able to be made for free, larger adjustments to the design will include a fee.
The payment plan will be the same rules as payment plans for custom commissions, please see that section above.
If the buyer must back out, again, we do not refund. Another buyer must be located first to supply the refund money to the first buyer. We will do all we can to help.

If a fursuit premade is at least halfway finished, payment plans cannot be made for it, and it must be paid in full. Same rules as if it were already completed.