Windy Suits TOS (last updated 7-22-23)


Basic Terms

- Our terms are subject to change at any time as we see fit.
- Prices are subject to change at any time as we see fit.
- All work, pieces, patterning are property of Windy Suits, unless otherwise noted. (I.E. DVC parts, or Purchased patterns.)

Financial Terms

- During pre-discussion, there will be a price given. This quote is valid for one (1) month after the message or email is sent. If the quote is not claimed in that period, then you would have to inquire for a new one.
- If the quote is accepted by the buyer, there will be a required upfront cost of up to 50% of final price for non fursuit items. For a fursuit there is a required upfront cost of at least 30% of the final price, unless otherwise stated.
- This down payment is NON REFUNDABLE as it pays for us to order materials.
- Payments to be done by either PayPal or by Venmo. Venmo is only available for payments for projects totaling less than $300.
- If two (2) months go by with no contact on your end, before payment, the commission is to be considered cancelled.
- If you wish to later change your design or features this may affect your total price. We reserve the right to deny changes to the character design.
- Items will not be shipped until total payment is received, including the final cost of shipping.
- We strongly recommend making sure you are financially able to afford buying a Fursuit or Kigurumi before contacting us.
- We take payment plans but do keep in mind that the order of our project queue is based upon percent payments. You may be pushed back in the queue if you do not keep up with payments in favor of paying clients.
- After the product is completed there is no refund option.
- If you are to wrongfully file a PayPal dispute with us, you will no longer be able to commission us in the future. Depending on the severity, there may be a beware posted on you.

Communication Terms

- Communication with the creator is to be professional. This means that there will be no numbers in place of letters, or strange abbreviations that would make the message difficult to read / understand. Take your time writing texts/emails so that they are legible.
- Please do not message us with small talk. There are many other things that can be done without chat.
- Do not excessively message asking for process pictures. We will provide them when it is most convenient to us.
- Please do not send us images for reference that are pornographic in nature! It may result in your commission being refused! Artistically nude references are acceptable.
- We do not feel comfortable adding Specially Placed Holes (SPH) in our work. If this is something you are looking for, we may not be the right maker for you.
- Not every color exists in Fleece or Fur! Colors will be discussed before payment to get an accurate quote. If you are unhappy with a color choice, let us know before construction has begun.
- We cannot guarantee that the items you commission will match your preexisting Fursuit parts. Unless you pay to send us the materials to make said item with.
- Not everything is possible in fabric creation. For example; Gradients and over-complicated symbols.
- If construction has started, you will not be able to change any colors of the materials.
- If your project is artistic liberty, basic material colors cannot be changed. (I.E Fur and fleece) You may change the eye and teeth colors, and the characters name. You may add horns or spikes, but depending on additions there may be an up-charge.
- WIP photos will be given when we can, but cannot be provided at every request.
- WIP photos shared in private chats with you, and may not be shared publicly unless we post them ourselves, in which you can share that post.
- If you are commissioning a Kigurumi, you will be given a Kigurumi reference for how the completed product may look. This will have simplified markings and details. You may use that reference as a character reference for other artists if you please.

Deadlines

- We do not accept any impossible deadlines or completion dates. Unfortunately sometimes things come up and delay work. Please be understanding and patient.
- If you need a piece done by a certain time that we may deem possible, there may be an incurred rush fee included in your quote.
- We usually cannot give an exact date on when something will be done, though here are some basics:
(These are based in if you are at the top of the queue, there may be other wait times involved based on queue position)

Estimates:
I can no longer give timeline estimates on wearable pieces, as I have a full time job on top of making furry artwork on the side.

Custom Pouch - We strive for a 2 week turnaround on these, barring the shipping time it takes to get to you.

Repairs

- Do not be afraid to contact us about anything you are unhappy about. If the issue is caused by the user error or being too rough we will not be able to fix them. If the issue was error on our end, please send the product back and it will be resolved and returned to you.
- Keep in mind that what we provide to you are pieces of art, and should be treated as such. Normal wear is to be expected with heavy use
- Fursuits and similar are considered “Luxury Items”. We entrust that you have the ability to clean them and take care of certain items.
- We will provide cleaning instructions if asked about the piece (if applicable)
- We reserve the right to deny repairs if we feel you have intentionally caused harm to your product or mistreated it in any way.
- Any item returning for repairs must be cleaned first (if applicable)
- Shipping for repairs will be paid by the customer

Credits

- Our Suits or products are ultimately made by us. Photos taken by us are to be used with credit if you are the owner of the suit in the photos. If there are parts or patterns made by others we will credit accordingly in the post.
- We reserve the right to post photos of your completed fursuit or project on our FA and other pages. Each customer also has the right to repost our pictures of their suit at their disposal, personal use only.

Allergy Warnings

- The current makerspace is in a home, that also houses a cat and a dog.
- Our workspace is strictly non-smoking.

Age Requirements

- We do not work with anyone under the age of 18.
- We reserve the right to ask for proof of age if we suspect that you may be a minor.
- If you are found to be lying about your age, you will no longer be able to commission us in the future.


If you have any questions feel free to ask in a private message.