Zilya Naga Costume Shop
Terms of Service
By commissioning from Zilya Naga Costume Shop you agree to the following terms:

General Information

Please have a reference sheet, Zilya Naga Costume Shop will not take orders that do not have visual references to keep everything in order. We do not wish to mistakenly leave out important details so please make sure everything is clearly visible in your references. The exception to this rule is artistic liberty orders, where we will take a written description of what you would like, and create it how we envision it. For this reason, artistic liberty orders are not as expensive as other orders that are made to exact details.

A Duct Tape Dummy is required for all costumes that have foam on the legs and any orders that include tight fitting pants.

Deadlines and Due Dates

We do not typically take orders with due dates, to ensure we have ample time to dedicate to your project in order to provide the quality of craftsmanship you deserve. If you need your costume by a particular date, please place your order well in advance so we can work on it properly and so that it can be shipped out to you in time.

Rush Orders

Zilya Naga Costume Shop does not take rush orders.

Updates and Communication

Every attempt will be made to include you in the creation process of your costume. This can take place via our Facebook page or through another form of private correspondence.

Small Orders

Payment in full, up front, is required for orders under $100 US.

Payments

Payment plans are available, with a nonrefundable deposit of 50% of the final commission price.

Payment plan options
Weekly payments processed each Monday.
Monthly payments processed on the 15th of each month.
Monthly payments processed on the 1st of each month.

Missed Payments

If, once you have a payment plan set up, you cannot make your payment on time, please notify us as soon as you can so we can work something out. There is a seven day grace period for you to contact us if you miss a payment. However, if we do not hear from you in that time, there will be a 10% late fee added to the cost of your next payment and your order will be put on hold. If you do not contact us about your missing payments after three months, your order will be terminated and any funds that have been applied to it will be nonrefundable.

Dropped Contact

If you do not respond to a request from us (such as a request for a shipping address), we will attempt contact two more times, each one month after the last. At the three month mark, we will set your order aside. After six months without contact, your order will be terminated with a one month grace period to reach us before disassembly.

Canceled and Terminated Orders

A terminated order will be altered or disassembled, then either sold for the remaining cost of the original order, or used as parts in another order. Depending on how much was paid on the order, you may or may not receive a refund. All refunds are the amount paid into the order minus the nonrefundable deposit and any late fees that may have accrued. All refunds will be made via PayPal. If you paid in less than the deposit and late fee combined, you will not receive a refund.

Shipping

All shipping costs will be calculated once your order is completed and boxed for shipping. Buyer is responsible for shipping. We will ship through any carrier of your choice.


Returns and Repairs

We will not accept returns for orders unless there is very clearly a problem in construction (such as parts falling off or seams busting). In those cases, we will repair the order free of charge so long as we are notified of the issue within thirty days of you receiving your order for the first time. We cannot repair damages that resulted from shipping or blatant neglect. If you need a repair, please let us know as soon as possible, with pictures, and ship your order back to us as soon as you can.

We can repair damage related to normal wear and tear; contact us for information on pricing.

Please only send back clean orders. We will not work with soiled or dirty materials.

Please carefully examine your order upon receipt to ensure quality and adherence to your specifications. We can not accept returns on orders after thirty days of receipt or confirmation of client satisfaction.

Information on Duct Tape Dummies and How to Make Them

When making your duct tape dummy, we highly recommend this tutorial: http://www.furaffinity.net/view/9749962/

Please only use ‘Max’ or ‘Outdoor’ strength Duck Tape brand tape. This is the only type of tape that can withstand the humidity and handling your Duct Tape Dummy will encounter in shipping.

Please use Hefty garbage bags or heavy duty construction garbage bags. The plastic is tough enough to withstand being taped, cut, taped back together, and stuffed.

While making your dummy, stand perfectly straight with your legs slightly apart. Do not lean to one side or the other. It’s best to have at least one friend help you with this.

Make sure that everything is the same length, do not have the bottom of one leg end an inch above the other. Your order will come out lopsided.

When you re-tape the slits cut into your dummy (so that you can get out), please repair them by wrapping tape around in strips that overlap horizontally across the slit. It will take more tape, but this ensures that your dummy will not burst open when we stuff it.

If you are only doing legs for your dummy, please remember to tape up as far as you want the legs of your order to go, We recommend going at least as high as where your everyday pants sit.