I can't fully tell how's this happening, but it seems that whatever is going on that the fennec mispronounced what French words she said or the contact is a explosive hot-temper dictator.

It would be the second scenario.

Go read a page like Not Always Right for a while, you will find a lot of stories about instantly abusive callers who don't let the worker get a word in edgewise, (not even to tell them to call the company they are complaining about[1]).


[1] Or the fire department about their burning computer.

Like Joan Mayo?

Very depressing website...

Pauvre Fernande!

Elle va s'en sortir!

Like you *hugs*

*grins and hugs*

Awww... Poor fennec! Such big ears to receive such abuse!

And what a cutie she is too!

Nice to see new art from you.

You much have some fun newsletters at your work! *grins*

Thanks! Well, it's not that fun yet. I did this to change that.

I can read that without speaking french!! X33
I must be MAGIX!!!EERIGGJRPJFNWKONVOKCWNNC *vvv*

Sounds like me letting out my anger with stuck-up companies like my internet provider... poor workers on the other end get all the backlash because of their employers stupid ideas.
Not to mention me IF I was letting it all out.

Protip: Being the one nice, polite, caller in a telephone drone's day can mean the difference between getting the absolute minimum and getting actual useful help and/or compensation. Even a supposedly powerless drone often has influence through how they enter reports into the system, (an "intermittent outage" isn't going to be fixed as fast as a "sporadic connection"), or in justifying a handoff to a specialist/higher tier support.

Not going to argue with that, but he counterpoint is that they are representing their company, therefore if the company is giving crap to customers, customers are gonna give crap back. These call people are the poor defenseless monkeys in the middle and its not fair. My parents only 1/20 times got anyone at a call center who both were caring and kind AND were COMPETENT.
So, let me ask you again, while it is not right to getting angry, what are the odds being nice is going to work? Who knows, it may very well differ by location. Its things like this that I like to point out, as to inform and to be informed, your presenting one side and I'm presenting the other,its a good thing. Helps remind us that its never that easy, but why does it ever have to be so hard?
Thanks for the reply, it always helps to try to be constructive!

Oh you deal with that as well?

Yep but I'm good at keeping my cool, generally. I even manage to calm one down once in a while. I did that 2 days ago!

The fun to work with customers... I know how that feel. Poor girl.

I hope you don't get that too often!

Not right now but I had my share, yep.

Oh, la vache, c'est un client crétin!

C'est plutôt un contribuable! (impôts)